Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Not coming back. The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the alrea The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the already high price of nearly $800 for a radiator. They wouldn't release my car without paying the unexpected extra fee for "gloves and screws etc". The service manager was supposed to call the next day but of course she didn't. Previously for a repair they sent back a part I'd paid for. I suspect they padded the labor to cover the part cost. Didn't honor the previous price. The car was totaled in an accident recently and I'm in the market for a new car but I will not be going to Rairdon. More

So-so, 3.5 stars. I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happen I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happened. More

Simple and Efficient Fortunately for me I was able to have the Rairdon dealership service my truck. I have had worked with other Ram dealerships in the area and their serv Fortunately for me I was able to have the Rairdon dealership service my truck. I have had worked with other Ram dealerships in the area and their service departments wouldn't answer the phone, were booked about almost a month in advance and lacked a friendly courtesy. Having now come to Rairdon, though it's a longer drive for me than other dealerships, I will be back. Meaghan Mansfield and her co-workers was very friendly and helpful, found time in the service schedule just a few days out and and when any issue arose it was solved faster than it was found. More

Little PT Cruiser Express Service;Jordan's great! Jordan has good communication and customer service skills. Even with "express service" he explained the findings for follow-up clearly, without tryin Jordan has good communication and customer service skills. Even with "express service" he explained the findings for follow-up clearly, without trying to "up sell". Thank you! More

Couldn't Replicate My Issues After leaving my vehicle with them for two days, they failed to replicate the issues that immediately resurfaced after leaving the dealership and onl After leaving my vehicle with them for two days, they failed to replicate the issues that immediately resurfaced after leaving the dealership and only driving a few miles. I also ordered a minor part for the cargo area which did not come with a screw and I was told I need to provide my own screw, "good luck", which for a high end SUV Jeep Grand Cherokee Limited, I thought was pretty unprofessional. More

Stellar customer service The title of my review says it all! Professional, friendly, communicative, responsive my only complaint is that they took out the popcorn machine. The title of my review says it all! Professional, friendly, communicative, responsive my only complaint is that they took out the popcorn machine. Other than that, I won't take my baby anywhere else. More