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Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center
Kirkland, WA
357 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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357 Reviews of Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center
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January 30, 2018
diagnosis, new coils, new tires. C/S &repair were excellent. Lee has been very helpful to my husband John Kissinger and I over the past several months on different occasions. He has been pleasant and quick to ge Lee has been very helpful to my husband John Kissinger and I over the past several months on different occasions. He has been pleasant and quick to get back to us. More
by Kim&John
Employees Worked With
Lee from Totem Lake Kirkland WA Service Mgr., Customer Relations Manager
January 09, 2018
Good service Dropped off in the express lane and was quickly taken back for service. Only took 30 min or so to change oil and rotate tires. People there were fri Dropped off in the express lane and was quickly taken back for service. Only took 30 min or so to change oil and rotate tires. People there were friendly. More
by Macattack187
Employees Worked With
Service dept
December 09, 2017
Lee in Service is great! I have made this my go-to service center. Reliable service, quick on-time results, fair pricing. The Express oil changes are quick and easy. Thanks I have made this my go-to service center. Reliable service, quick on-time results, fair pricing. The Express oil changes are quick and easy. Thanks Lee! More
by MikeMcG
Employees Worked With
Lee in Customer Service
November 28, 2017
Jorge in service was excellent Another great experience in Rairdons service. Jorge was very helpful and knowledable.I would definitely return and recommended to anyone looking for s Another great experience in Rairdons service. Jorge was very helpful and knowledable.I would definitely return and recommended to anyone looking for service on their vehicles to stop in. More
by John Dillard
Employees Worked With
Jorge
November 23, 2017
Best costomer service on this dealership Jorge is a excellent customer support ,he know really well his job ,and answer very professional every question I made it .I really recommend this dea Jorge is a excellent customer support ,he know really well his job ,and answer very professional every question I made it .I really recommend this dealer , and the team work there . More
by Dakota2010
Employees Worked With
Jorge Arzeta
November 17, 2017
Meaghan & Hai are the greatest Came in with no appointment for brake pulsing. Got a brake job and they noticed my shocks had leaked. The new shocks make it feel like a brand new v Came in with no appointment for brake pulsing. Got a brake job and they noticed my shocks had leaked. The new shocks make it feel like a brand new vehicle. More
by Michael G
Employees Worked With
Meaghan/Hai
November 08, 2017
Friendly, reasonably priced, amazing service quality I servicing my Grand Caravan in Rairdon's. I switched from another dealership initially due to increasing wait time to get appointment but after actua I servicing my Grand Caravan in Rairdon's. I switched from another dealership initially due to increasing wait time to get appointment but after actual experience with Rairdon's started to use them exclusively. Reasonable scheduling, very good service, friendly stuff. I, personally, prefer to work with Lee as advisor and Sergey as mechanic - 100% positive experience. Availability of loaner is huge plus - requires to schedule in advance... More
by olegk
Employees Worked With
Janell Keller, Lee Cunningham...
November 01, 2017
Poor Service Experiance Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone sy Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone system had failed and was no longer functioning so I was told we would have to wait almost 2 weeks before they could even inspect and rather than loaning us a vehicle that was 100% functional and not at risk for exceeding the service requirement in compliance with the warranty they asked to wait and bring the car in on the scheduled date, so we're already disappointed with the lack of proper customer care/service not to mention that wait time for a professional dealership service dept is excessive. Then when dropping off the vehicle we reminded them that it also required regular service and the service light was on in the dash. After a couple days of troubleshooting and calling to find out the status we were passed around and put on hold several times when a Service Advisor would answer they refused to provide any information indicating that we can only talk ti the assigned service advisor who was either busy, on the phone, out to lunch, etc. In our opinion that is also horrible customer service as anyone in that dept should be able to answer some questions and/or provide a status update when asked regardless if it's their customer or not as they work for the dealership so everyone is their customer. when arrive to pick up the vehicle they replaced the defective hands free phone part however did not do the the regular service and the light was still on the dash and all. We questioned this and the Service Advisor never included it in the ticket and we then had to sit in the lobby and wait for them to send it back in and get it done. Overall this seems to be poorly organized and lack of attention to detail by not only the Service Advisor but the technicians working on the vehicle for not noticing the light on the dash and indication when running diagnostics. More
by HEMIMAN
Employees Worked With
Service Advisor
October 10, 2017
Good Sales and Service Departmenrs This dealership offers cars at nearly unbeatable prices, and if you get a good salesman the process is simple and enjoyable. Our salesman was Sina and This dealership offers cars at nearly unbeatable prices, and if you get a good salesman the process is simple and enjoyable. Our salesman was Sina and he did a great job. The service department is also pretty good. Aside from occasional gaps in communication (someone calls to say your part is in and it's actually not, for example) my experience there has been good as well. My service advisor Lee does a great job. More
by artisticalanna
Employees Worked With
Lee Cunningham, Sina Sadeghian
September 29, 2017
Great to work with. Meaghan Mansfield went above and beyond. She is a ten out of ten. I was experiencing weird ignition problems and texted Meaghan that I needed to drop Meaghan Mansfield went above and beyond. She is a ten out of ten. I was experiencing weird ignition problems and texted Meaghan that I needed to drop off the car and get a rental. Even though she was in a training class she responded and told me what to do. The problem is now resolved. More
by Bruce Short
Employees Worked With
Meaghan Mansfield.
