Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Worst for service , I had to vist them two weekends and spend all these days for simple recalls, no SLA, no updates you need to tell hi and ask for updates regularly. , I had to vist them two weekends and spend all these days for simple recalls, no SLA, no updates you need to tell hi and ask for updates regularly. After spending 6 hrs on my service they mentioned that I need to come again for missing part for a recall - When they don’t have parts why they can not inform upfront not after so that customer can comeback one more time finish his work same time. started my day with 2 hrs time and ended up with spending whole day. Sad part is that they don’t even have shuttle or drop, you are forced to stay at their mercy of time. More

Unhappy with response on Cherokee transmission problem I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no f I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no fault code; and Jeep won't do anyting. I am frustrated and unhappy. I love the car but the transmission is rapidly becoming a danger to my safety. More

Terrible Customer Service I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended warranty package; he told me that I needed a separate appointment for that service so I told him to please get me on the books for the following week ...what Ben failed to tell me was that this service was going to be 1/2 a day so when I showed up for my appointment, I was left with vehicle and no loaner (since apparently this has to be requested ahead of time) for most of the day. This was super frustrating to say the least! When I called to see if my car was ready after 3 hours, I was told it had not even been looked at yet, so what is the point in making an appointment when your car just sits for hours ...I have a maintenance package with this dealership so obviously cannot just move on to another dealer, but will definitely be avoiding Ben in the future, oh and Service left some other vehicles paperwork in my car! On a brighter note, the kid that shuttled me home was super friendly and even helped me when I returned to pick up my car ....I'm bummed that I cannot remember his name but I think he is head of the valet service. He was GREAT so at least my experience wasn't totally crappy. More

Not great customer service I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wr I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wrong information 3 times and tried to tell me that my key wasn't factory (I confirmed later on that it absolutely was). The communication between the actual guy working on my car and the front desk was so unprofessional. I would NOT recommend this particular dealership. More

Stop, please, just go elsewhere... you have been warned Service dept is beyond terrible. Poor install, ignore all emails regarding as such. Simple water pump recall... 2hrs is book time. Been at this dealer Service dept is beyond terrible. Poor install, ignore all emails regarding as such. Simple water pump recall... 2hrs is book time. Been at this dealership for 17 working hours.. still no call on completion. This is also after I called to check status at the 13hr mark and was told he would check and call me back.... NOPE.... So, in short Do Not Go Here! More

It was the worst experience my wife has had with her car We have a family of seven and own a Dodge Durango. My wife dropped the car off for her oil change that came with the service package she purchased. We have a family of seven and own a Dodge Durango. My wife dropped the car off for her oil change that came with the service package she purchased. They informed her it was also under recall and needed a computer update which would take a few hours. They couldn't finish it that day so we left the car with them. The next day they still couldn't fix the recall issue so they said we could have a loaner. it seated 5 for a family of seven so we had to make multiple trips to pick up and drop off our children. The next day when they said it was completed we went in and it was still not working. We took the car back anyway because we needed the 7 seats back and will be taking it to another Dodge dealer. She is so upset she actually wants to trade in the vehicle and not go to another Dodge shop. More

Frustrating I went in for an oil change and that was okay. I was told there was a leak and I needed to bring it back for at least 2 days. I did and was called at I went in for an oil change and that was okay. I was told there was a leak and I needed to bring it back for at least 2 days. I did and was called at the end of the day and told it was ready. No leak. They mistook oil they spilled during the oil change for a leak and all they did was clean it up. I spent several hours in traffic. No apology. On top of that the vehicle stunk. Cigarette smoke that took several days to clear out. They could have at least thrown in a wash. More