Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Lee in Service is great! I have made this my go-to service center. Reliable service, quick on-time results, fair pricing. The Express oil changes are quick and easy. Thanks I have made this my go-to service center. Reliable service, quick on-time results, fair pricing. The Express oil changes are quick and easy. Thanks Lee! More

Meaghan & Hai are the greatest Came in with no appointment for brake pulsing. Got a brake job and they noticed my shocks had leaked. The new shocks make it feel like a brand new v Came in with no appointment for brake pulsing. Got a brake job and they noticed my shocks had leaked. The new shocks make it feel like a brand new vehicle. More

Poor Service Experiance Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone sy Brought our new vehicle in for regular service (oil change, etc) as part of our new car routine service agreement, in addition the hands free phone system had failed and was no longer functioning so I was told we would have to wait almost 2 weeks before they could even inspect and rather than loaning us a vehicle that was 100% functional and not at risk for exceeding the service requirement in compliance with the warranty they asked to wait and bring the car in on the scheduled date, so we're already disappointed with the lack of proper customer care/service not to mention that wait time for a professional dealership service dept is excessive. Then when dropping off the vehicle we reminded them that it also required regular service and the service light was on in the dash. After a couple days of troubleshooting and calling to find out the status we were passed around and put on hold several times when a Service Advisor would answer they refused to provide any information indicating that we can only talk ti the assigned service advisor who was either busy, on the phone, out to lunch, etc. In our opinion that is also horrible customer service as anyone in that dept should be able to answer some questions and/or provide a status update when asked regardless if it's their customer or not as they work for the dealership so everyone is their customer. when arrive to pick up the vehicle they replaced the defective hands free phone part however did not do the the regular service and the light was still on the dash and all. We questioned this and the Service Advisor never included it in the ticket and we then had to sit in the lobby and wait for them to send it back in and get it done. Overall this seems to be poorly organized and lack of attention to detail by not only the Service Advisor but the technicians working on the vehicle for not noticing the light on the dash and indication when running diagnostics. More

$500 oil change. I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shi I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shifting mechanism. Instead of diagnosing the problems and contacting me with the solutions to move forward, they took it upon themselves to monkey with the steering for an hour, fail to fix it, and charge me $148 for their failure. They did the same for the clutch, except they failed to even find out what it is, and charged me another $148 for that failure. They then added an un-itemised catch-all "shop charge" for $45 (illegal in many states), telling me it was for temporary (paper) floor mats, (plastic) seat cover, and oil disposal, none of which was itemized. The paper mats are probably 10 for a penny. It could have been for Starbucks for all I know. In addition to refusing to itemize the shop charge, they would not give me a recipe when I left my car with them. So adding the tax to the whole thing came out to $491.03, and all I went away with was an oil change and tire rotation. THIEVERY. More