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Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center
Kirkland, WA
361 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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361 Reviews of Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center
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December 08, 2018
Recall Went well Megan was great got truck back early very well service department was very well grat people to work with very good information and done corr Went well Megan was great got truck back early very well service department was very well grat people to work with very good information and done correctly More
by Mak123
Employees Worked With
Customer Relations Manager
November 29, 2018
Love my Pacifica Minivan. Not a fan of the dealership. I cannot day enough wonderful things about my Pacifica minivan. Rairdon’s as a dealership...not so much. The facility is a dump. The waiting area is l I cannot day enough wonderful things about my Pacifica minivan. Rairdon’s as a dealership...not so much. The facility is a dump. The waiting area is like a bus station. No complimentary food or beverages while you wait for service. The service reps always screw something up. This is my third Chrysler minivan. I really like the cars. I have friends in other states that use Chrysler Jeep dealerships and have a totally different experience. More
by Van Dog Mom
Employees Worked With
No standouts in this crowd,
November 24, 2018
Al 100 Totally satisfide with my visit Jorge was very helpful getting my vehicle inspected for a recall. I would love not to reserve a rental a week an a Totally satisfide with my visit Jorge was very helpful getting my vehicle inspected for a recall. I would love not to reserve a rental a week an advance for any major service. More
by Rich85
Employees Worked With
Jorge Arzeta
October 30, 2018
Great service When my vehicle requires service at Rairdon's in Kirkland, I will always seek out Tim Anderson. He ensures my Ram gets the maintenance needed. Recentl When my vehicle requires service at Rairdon's in Kirkland, I will always seek out Tim Anderson. He ensures my Ram gets the maintenance needed. Recently, I had recall items taken care of and they were handled with complete satisfaction. More
by Diego
Employees Worked With
Tim Anderson
October 30, 2018
Routine service Great customer service, I love when I come in and Meaghan is the service advisor I get to interact with. She is awesome and I always have a great ex Great customer service, I love when I come in and Meaghan is the service advisor I get to interact with. She is awesome and I always have a great experience with her. More
by Dealerreview
Employees Worked With
Meaghan Mansfield
October 24, 2018
Lack of follow up This has been one of the most disappointing experiences with a dealer. The representative over promised, under delivered, doesn’t communicate, and I’ This has been one of the most disappointing experiences with a dealer. The representative over promised, under delivered, doesn’t communicate, and I’m still waiting for my car to be repaired. Last I heard the part under warranty was lost, they were overnighting a new one. Still waiting to hear from that representative. In the meantime I’m driving around without a functioning control unit so My speedometer and gas gauges don’t work. It’s been over 3 weeks. No apologies or trying to get it corrected by the dealer rep. I’ll never trust Rairdon with my business again. More
by Loril
Employees Worked With
Jorge
October 20, 2018
Worst for service , I had to vist them two weekends and spend all these days for simple recalls, no SLA, no updates you need to tell hi and ask for updates regularly. , I had to vist them two weekends and spend all these days for simple recalls, no SLA, no updates you need to tell hi and ask for updates regularly. After spending 6 hrs on my service they mentioned that I need to come again for missing part for a recall - When they don’t have parts why they can not inform upfront not after so that customer can comeback one more time finish his work same time. started my day with 2 hrs time and ended up with spending whole day. Sad part is that they don’t even have shuttle or drop, you are forced to stay at their mercy of time. More
by Vutphala
Employees Worked With
Customer Relations Manager
September 30, 2018
Unhappy with response on Cherokee transmission problem I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no f I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no fault code; and Jeep won't do anyting. I am frustrated and unhappy. I love the car but the transmission is rapidly becoming a danger to my safety. More
by Jered
Employees Worked With
Lee Cunningham and Janell Keller
September 25, 2018
Terrible Customer Service I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended warranty package; he told me that I needed a separate appointment for that service so I told him to please get me on the books for the following week ...what Ben failed to tell me was that this service was going to be 1/2 a day so when I showed up for my appointment, I was left with vehicle and no loaner (since apparently this has to be requested ahead of time) for most of the day. This was super frustrating to say the least! When I called to see if my car was ready after 3 hours, I was told it had not even been looked at yet, so what is the point in making an appointment when your car just sits for hours ...I have a maintenance package with this dealership so obviously cannot just move on to another dealer, but will definitely be avoiding Ben in the future, oh and Service left some other vehicles paperwork in my car! On a brighter note, the kid that shuttled me home was super friendly and even helped me when I returned to pick up my car ....I'm bummed that I cannot remember his name but I think he is head of the valet service. He was GREAT so at least my experience wasn't totally crappy. More
by HM
Employees Worked With
Ben
September 19, 2018
Not great customer service I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wr I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wrong information 3 times and tried to tell me that my key wasn't factory (I confirmed later on that it absolutely was). The communication between the actual guy working on my car and the front desk was so unprofessional. I would NOT recommend this particular dealership. More
by abc123
Employees Worked With
Customer Relations Manager
