Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Friendly, courteous, and easy to deal with. I would recommend the dealership to buy and sell. Service and parts department were on their game . I was a satisfied customer. recommend the dealership to buy and sell. Service and parts department were on their game . I was a satisfied customer. More

I’ve taken my Jeep Grand Cherokee here many times and have never been disappointed. The service is always top notch; the staff is very friendly and honest. have never been disappointed. The service is always top notch; the staff is very friendly and honest. More

We have done a lot of business with Rairdans over the years. We keep coming back. Salesmen are fun, doesn’t take all day and always feel like we get a good deal. .....ok now. Just had my Jeep in the shop years. We keep coming back. Salesmen are fun, doesn’t take all day and always feel like we get a good deal. .....ok now. Just had my Jeep in the shop on Monday to the tune of over $500 dollars out of pocket. Had several things done one of which I had the tires rotated. Last night (Tuesday) the tire pressure light came on. You would think to check the air pressure after a rotation or any kind of service would for sure be One of the inspections they talk about. Sure the weather is a bit colder now but one day? The readings were all over the place. No. Im kind of wondering what else I paid for that wasn’t done.... More

Big turnaround from last service, helpful and kept me informed throughout the process! Only negative was pricing of spare parts was far more expensive than market rate. informed throughout the process! Only negative was pricing of spare parts was far more expensive than market rate. More

Mileage Check up. Always professional quality great service. ALL OF YOUR EMPLOYEES IN RAIRDON KIRKLAND PROVIDES GREAT SERVICE. I LIVE IN THE SOUTH END OF SEATTLE AND P Always professional quality great service. ALL OF YOUR EMPLOYEES IN RAIRDON KIRKLAND PROVIDES GREAT SERVICE. I LIVE IN THE SOUTH END OF SEATTLE AND PREFER TO DRIVE 30 EXTRA MILES FROM THE SERVICE IN KIRKLAND. More

Rairdon Service Jordan Hamblin was very helpful in completing my truck service. The expediency in servicing my truck was gratifying. Rairdon of Kirkland has well qual Jordan Hamblin was very helpful in completing my truck service. The expediency in servicing my truck was gratifying. Rairdon of Kirkland has well qualified service advisors. More

Lackluster customer service We took our grand Cherokee here to have an oil pump replaced (55,000 miles). Got a call saying the car is done and ready to be picked up. We sho We took our grand Cherokee here to have an oil pump replaced (55,000 miles). Got a call saying the car is done and ready to be picked up. We showed up several hours later, paid the invoice, and were told to they’d bring it right around. I had gone back into the office 4 separate times over the course of 30 minutes to ask about the car, very little regard was shown. Finally after coming in the last time, the office lady seemed to make some sort of effort to actually get the car moved around. It was very clear there wasn’t a single employee who gave a xxxx. This is something we won’t forget. More

Jeep Service Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work during peak times to process more vehicles. More

15k mile overhaul First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had a series of issues from the purchase and prior to the last service that were not good. Including the car having balloons left inside the engine, to not filling up the gas tank, lease error, waiting two days for a day service, and other little things that occurred. We even wrote a letter documenting our experience and never heard anything back from Chrysler. Regarding the Grand Cherokee itself- A really very well built SUV. I have recommended the vehicle to many other friends. I just would not recommend this dealership for service. Recommendations for improvement 1. Do what you say you will do on time 2. After every service wash or clean and vacuum inside the Jeep 3. Fix the Navigation system with an N.E. address and call it it Northeast instead of Nebraska. 4. Pick up and drop off customers when service is required on a Jeep. 5. Improve the customer experience Do well 1. The service department personnel are always very helpful and courteous but unfortunately the dealership itself has a difficult time fulfilling the promises. Take a look at Lexus or caddilac service model and that would start you off well in the future. More

Awesome service!!! Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk to the right of the doors. More