Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Lack of communication and customer service and lies! I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. My new Jeep has 3500 miles on it so it seemed odd the bulb went out that fast. They did not have any loaner cars available which was a drag because not only do I work full time but I have 2 kids at the age of 3 and 5 so it was not convenient to work around this. It was not safe for me to drive at night due to one headlight being out but my main concern other than being illegal was the safety of my 2 kids. I dropped it off at Kirkland the next day and went back to work. Around 5pm I received a call back that they found the headlight assembly needed to be replaced but the part was on "back order" and they were putting back together my car and to pick it up.. I stressed to the advisor who called me that would not work due to the safety and that I needed a loaner car. He then advised me that " they do not give loaner cars to customers whos parts are on back order", he explained they did not have a time frame and so could not accommodate a loaner. If it was any other issue not related to driving illegally or the safety of my life and my children's life I would understand. I was upset but picked up my car. When I picked it up they gave me a work order that stated the part was on back order and I was not charged. Not knowing how long the part would be and the fact I couldn't drive my car at night I called the Attorney General office to explain the details and see what needed to happen since It was a safety issue and a new car. She explained that I needed to bring it to another dealership and if they also could not resolve it and I had it in writing the part was on back order I could then ask Jeep to either replace or buy back the Jeep. I called Jeep corporate to start a former complaint as well as I was told to by Attorney General. Frustrated and confused I called the Jeep Monroe store. I spoke with their service department and explained the circumstances and requested a appointment so I could move forward with the process of getting this car replaced through WA Lemon law. The advisor told me he would make some calls and get back to me. Within the hour I got a call back and explained the part was "not on back order" and they could get me in asap they had to order the head light assembly. They also told me they would be happy to give me a loaner car while I waited. Within two business days I got a call the part was in and dropped it off. In less than 4 hours it was ready and I picked it up. I was told the "bumper" was missing a few screws but they replaced them for me. Being the jeep was new this was from when Kirkland "put back together" my car after they first looked at it. I was happy to get my car fixed and be able to drive it again safely. I emailed one of the advisors that gave me his card when I was leaving to complain and explain the disappointment in their customer service. No one ever called be back. I was then waiting on the survey they send so that I could give my input on the situation but of course I never received one. Its obvious they deliberately changed my email or did not send me one because they knew I would not give them all "100's". Not only was this the worst experience I have ever dealt with ( Kirkland service ) I literally lost thousands of dollars at my job for running around without a loaner car, then having to leave Kirkland where I live and Bellevue where I work to drive to Monroe to use their service facility when Kirkland could have done it to start with instead of lying to me. I will never use Kirkland Service again and tell everyone about my experience as well. More

I’ve been using this dealer for servicing for the past 2 years. The service department is always friendly, fast, and easy to work with. years. The service department is always friendly, fast, and easy to work with. More

The service department is the best Jeep service department around. They also seem to have the largest selection of used and new Jeeps. Satisfied customer department around. They also seem to have the largest selection of used and new Jeeps. Satisfied customer More

Poor customer service Mr. Kevin Graham, While I have time that I could come up there today, please explain to me why I should??? 1. The oil and filter change that you Mr. Kevin Graham, While I have time that I could come up there today, please explain to me why I should??? 1. The oil and filter change that you speak of below that occurred in October 2019 either had your service department use a Penzoil filter and not get it tight or did not change the filter during the October service regardless of what the paperwork says happened (both of which your Service Manager Janell Keller told me was impossible). This is causing me to question all of the service I have ever had done at your shop. Tell me why I should trust that any investigations, maintenance, or inspections in the past were done properly or will be in the future. 2. I felt like your Service Manager (Janell Keller) went out of her way to try and prove that I was lying, even going so far as to pull a Carfax to try and lay blame on me for getting subsequent service done at another location since October 2019. I am the only one that ever drives the truck, and am solely responsible for the maintenance of the truck, so I KNOW that it has not had any service since October 2019. I also know that the only time the truck has had a Penzoil filter and oil in it was July of 2019 which showed up in the Carfax report that was pulled. Tell me why I should subject myself to that kind of customer service again? 3. I spoke to you on the phone yesterday afternoon about this and you had indicated that you would call me back after looking into my concerns. I have not heard back from you other than your reply below despite multiple attempts by me to reach out to you to try and set up a meeting to resolve this issue. I would be very interested in discussing this further with you to figure out how we can move forward from here. I look forward to hearing back from you soon. You have my number. Kim Alexander 2 reviews 19 hours ago If I could leave zero stars I would do so. Took my truck in because of an oil leak in October. They told me the oil filter was loose and needed to be replaced so I asked them to just change the oil at the same time. Took it back in today because of another oil leak. Service Manager called me into her office and showed me a penzoil filter that she said came off my truck. They only use Mopar filters so she basically called me a liar and said that my truck had to have been serviced somewhere else after I had been in to see them on the 31st of October. The only service that has been done was the one in October by Rairdon. So I am left to conclude that the filter was never changed during the October service but yet had to endure the Service Manager calling me a liar. Like Share Response from the owner an hour ago Kim, I reviewed your repair orders and see that the oil and filter was changed for you in October. We are happy to inspect the vehicle and find where the oil is leaking from. Are you free to bring the vehicle in today? Kevin Graham. General Manager. More

They Will Take Full Advantage of You and Your Money They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagn They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagnosed, and despite the advisers and technicians quoting that I only have to pay the deductible since my warranty covered the repairs, they asked me to pay an amount that was more than 2 times over what was QUOTED. Why would you even quote a price if what I'm paying is nowhere near that amount? As I begin disputing with them as well as the warranty company, they warned me that if I don't give back the rental vehicle they will charge me additional rental fees. This rental was again quoted as free on charge. This has effectively forced me into the position to give them back their car and pay the full misquoted amount. Or else I will incur even more charges. They claim the change in price due to estimated labor overages, however this was never mentioned during the 4 weeks they've had my vehicle. Only mentioned once less than a week before they were ready to give me back me vehicle. They've quoted a high labor amount to the warranty adjusters and instead of eating the charge and allowing me to walk out with the quoted price, they've put me, the customer, on the hook for their labor overages. I understand a job can take longer than expected, but if you tell a customer he will only have to pay a certain amount, DO NOT FORCE HIM TO PAY MORE! What's more is why is your inefficient labor supposed to be my charge? They way at which Rairdon Jeep conduct business is backhanded and extremely off-putting. Do not purchase your vehicles from here, not got get your vehicle serviced from here. Once they have you in, they will try every trick in the book to take advantage of you and your money. More

Jordan in service is great! He was very clear in diagnosis, cost came in on target and job was completed in the time provided. Thank you jordan! diagnosis, cost came in on target and job was completed in the time provided. Thank you jordan! More

Rairdon's won my business from the first moment of interaction and has continued to do so ever since 2014. They go above and beyond, they "make it right" when you need service or parts or any vehicle interaction and has continued to do so ever since 2014. They go above and beyond, they "make it right" when you need service or parts or any vehicle related assistance. Travis in the Parts Dept. has proven integrity and an innate drive to make the customer happy, without being asked. I'll be a Rairdon's customer, buying and getting my vehicles serviced there because of him and the great team of folks! More

Tim did a great job and took the time to understand the issue I was having. Greatly appreciated the attention. Excellent customer service. Great job!!! issue I was having. Greatly appreciated the attention. Excellent customer service. Great job!!! More

supposed to be an express service oil change as part of my maintenance package, it took much longer than expected almost 2 hours. The service should really be expedited if you're going to label it as expre my maintenance package, it took much longer than expected almost 2 hours. The service should really be expedited if you're going to label it as express. More

Great quick service, Travis and Jorge were great help in the service department. They identified, assessed, and resolved my situation flawlessly and in a timely manner. the service department. They identified, assessed, and resolved my situation flawlessly and in a timely manner. More