Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

They Will Take Full Advantage of You and Your Money They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagn They will try to squeeze every single penny out of you, and will work unfairly to do so. I brought my Cherokee in in Nov 2018 to have its issues diagnosed, and despite the advisers and technicians quoting that I only have to pay the deductible since my warranty covered the repairs, they asked me to pay an amount that was more than 2 times over what was QUOTED. Why would you even quote a price if what I'm paying is nowhere near that amount? As I begin disputing with them as well as the warranty company, they warned me that if I don't give back the rental vehicle they will charge me additional rental fees. This rental was again quoted as free on charge. This has effectively forced me into the position to give them back their car and pay the full misquoted amount. Or else I will incur even more charges. They claim the change in price due to estimated labor overages, however this was never mentioned during the 4 weeks they've had my vehicle. Only mentioned once less than a week before they were ready to give me back me vehicle. They've quoted a high labor amount to the warranty adjusters and instead of eating the charge and allowing me to walk out with the quoted price, they've put me, the customer, on the hook for their labor overages. I understand a job can take longer than expected, but if you tell a customer he will only have to pay a certain amount, DO NOT FORCE HIM TO PAY MORE! What's more is why is your inefficient labor supposed to be my charge? They way at which Rairdon Jeep conduct business is backhanded and extremely off-putting. Do not purchase your vehicles from here, not got get your vehicle serviced from here. Once they have you in, they will try every trick in the book to take advantage of you and your money. More

Jordan in service is great! He was very clear in diagnosis, cost came in on target and job was completed in the time provided. Thank you jordan! diagnosis, cost came in on target and job was completed in the time provided. Thank you jordan! More

Rairdon's won my business from the first moment of interaction and has continued to do so ever since 2014. They go above and beyond, they "make it right" when you need service or parts or any vehicle interaction and has continued to do so ever since 2014. They go above and beyond, they "make it right" when you need service or parts or any vehicle related assistance. Travis in the Parts Dept. has proven integrity and an innate drive to make the customer happy, without being asked. I'll be a Rairdon's customer, buying and getting my vehicles serviced there because of him and the great team of folks! More

Tim did a great job and took the time to understand the issue I was having. Greatly appreciated the attention. Excellent customer service. Great job!!! issue I was having. Greatly appreciated the attention. Excellent customer service. Great job!!! More

supposed to be an express service oil change as part of my maintenance package, it took much longer than expected almost 2 hours. The service should really be expedited if you're going to label it as expre my maintenance package, it took much longer than expected almost 2 hours. The service should really be expedited if you're going to label it as express. More

Great quick service, Travis and Jorge were great help in the service department. They identified, assessed, and resolved my situation flawlessly and in a timely manner. the service department. They identified, assessed, and resolved my situation flawlessly and in a timely manner. More

worst service dept ever. I hope this keeps people from making the same mistake I did. I purchased a 2015 Ram 2500 (brand new) and I understand that faulty products get thr I hope this keeps people from making the same mistake I did. I purchased a 2015 Ram 2500 (brand new) and I understand that faulty products get through but the service dept at this location has been the absolute worst. Here are some details. 1st issue, there was no gasket in the third brake light, so my under-seat compartments filled with water. I made an appointment and was told the repair would take 4 hours. Its two screws and yes it did take 4 hours somehow. 2nd. the steering linkage came apart while driving. I put it back together and took it in after making an appointment to have it and the alignment checked. I was told that it would take 4 hours. As a former automotive technician for many years, I had some concerns with this so I went outside and saw a tech take my truck for a drive (5min max) and then parked it, where it stayed for the remaining 3hr and 55 min. unacceptable customer service. period. More

Easy process from when we dropped off our car to finish. Jorge got me checked in gave me the option of additional service and gave me an estimate for when the work would be done. The whole thing was done 30 Jorge got me checked in gave me the option of additional service and gave me an estimate for when the work would be done. The whole thing was done 30 minutes early and we were on our way. Great job! More

I purchased my 2017 Grand Cherokee from Rairdons and continue to have it serviced With them due to their outstanding customer service. No appointment required for standard oil change services, I just pu continue to have it serviced With them due to their outstanding customer service. No appointment required for standard oil change services, I just pull up to their express lane and check my car in with ease. The process usually only takes about 30-40 minutes (so long as there is no lineup of vehicles). More

I called ahead to make an appointment for an oil change. I was told no need because they have express oil change. Their “express” was 2 1/2 hours!! Was recommended that my car needed over $1000 worth of I was told no need because they have express oil change. Their “express” was 2 1/2 hours!! Was recommended that my car needed over $1000 worth of work (fluid changes, etc). If the person would have checked the computer, they would have seen I already had the work done 20k earlier than recommended. It takes 2 minutes for them to check. I go to a dealer so I can have a comprehensive record and quality recommendations. Disappointed in service for a basic procedure. Will not be back when something more complicated needs to be done! More