Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Alyssa did a fantastic job with my car while it was in for a quick oil change. She kept me updated the entire way and was a pleasure to deal with. for a quick oil change. She kept me updated the entire way and was a pleasure to deal with. More

They took great care of my Jeep and were able to fix everything in a timely manner for me. The service department reps were very kind and helpful as well! everything in a timely manner for me. The service department reps were very kind and helpful as well! More

Awesome service. Was greeted promptly after walking in the door by David T. He was polite with great energy. Service was fast and efficient. The Service Department made my day. the door by David T. He was polite with great energy. Service was fast and efficient. The Service Department made my day. More

Inherited Jeep which sat for over 1 year. Needed oil change and fluid replacement. Also rotate tires. David took great care with me. Awesome service change and fluid replacement. Also rotate tires. David took great care with me. Awesome service More

David was great to work with and the extended warranty was an unexpected money saver! That I have to write at least 25 words is was an unexpected money saver! That I have to write at least 25 words is More

My first service visit. David greeted me promptly, explained the services in detail, made sure he documented how I wanted my 5 tire rotation, service was completed ahead of schedule and gave me a mili explained the services in detail, made sure he documented how I wanted my 5 tire rotation, service was completed ahead of schedule and gave me a military discount in appreciation for my service. Very pleased! More

The Rairdon service department has provided me with consistent, and dependable service for my Dodge 2500. I have come to rely on them year after year. consistent, and dependable service for my Dodge 2500. I have come to rely on them year after year. More

Very curtious, friendly and helpful ! I only had interaction with David E Twiddy who was the Service Advisor and he was very thoughtful and he even walked me out to my car and had parked it right ne interaction with David E Twiddy who was the Service Advisor and he was very thoughtful and he even walked me out to my car and had parked it right near the front door as I was using a cane and still limping pretty heavily. I really appreciated his thoughtfulness!! More

Absolutely unsatisfactory service from Jeep of Kirkland. I took my vehicle in(vehicle is under warranty) due to a water leak. I was told my car would be done the next day, it wasn’t. I needed a loaner car a I took my vehicle in(vehicle is under warranty) due to a water leak. I was told my car would be done the next day, it wasn’t. I needed a loaner car and I had to call multiple times in order for them to give me one. I was told there was only one water tech and he didn’t get to my vehicle on monday. I dropped it off on a Sunday. I got a call early Tuesday morning saying my car was done. I got home and checked out my car. The carpet was still wet. The after visit papers said it had been pulled and dried. It was definitely not dried. I emailed my service tech and he stopped responding. More

Had truck towed to dealership to get a fob re-paired. I had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake calll. Let me know what they would do, that she’d call back to let me know how a simple pair fob would take. Didn’t hear back from her until I called. She was at lunch but was assured she would call back. Called 5-6 hours later, she’s not there, but she’ll call back. Never heard from her, so called again. Said the truck battery was dead and had to be re-charged. She’d call in the next morning to let me know. Didn’t hear from her. Called back , she was at lunch, but was assured she’ll call back when she’s done. Three hours later, no call. I had to call 4-5 times in two days to check on an eta for a key fob pairing. Small thing... update your point of sale systems. If food trucks can take payments from phone or watch (Apple Pay for example), then a company as big as Chrysler can figure it out. Especially in a town steeped in technology as Seattle is. More