Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Run away from this dealer as fast as you can! ! This dealer performed work under warranty that had a TSB out. They did not follow the parts list of the current TSB. They put in a remanufactured ! This dealer performed work under warranty that had a TSB out. They did not follow the parts list of the current TSB. They put in a remanufactured part instead of the new part that is now out due to continued issues with the original part. A Chrysler dealer should have the updated TSB and not follow old guidance! This is also the second time my parking brake has broken while in their shop. The first time the cable to my brake broke. They tried to charge me $1200 to fix it. I declined and went to another shop. Got it fixed for 1/10 of the cost as they were adding on extra parts that the private shops determined didn’t need fixing. Parking brake worked fine coming into the shop. Went to pick up the car this time and once again the parking brake is broken. The mechanic admitted that a spring broke - $10 part. Manager will take no responsibility and states that there are no broken parts. They disconnected my parking brake and sent me on my way saying that it is safe to drive…if I want to have them fix it, it will be the same $1200 fix. Only this time it is the opposite side. Remember, I never replaced the parts on the other side they insisted were broken last time but this time are fine. Seems like funny business. Never going back there to be scammed out of money! More

A few months ago I took my 2016 RAM 6. 7 diesel into Rairdon's Dodge Chrysler Jeep of Kirkland to have the 4 wheel drive repaired under warranty. At first the dealer wanted to charge me $4 7 diesel into Rairdon's Dodge Chrysler Jeep of Kirkland to have the 4 wheel drive repaired under warranty. At first the dealer wanted to charge me $450 so I had them check the warranty status and the truck was still under warranty. They supposedly did the work and then tried to upsell me service for $2,400 – differential, transfer case fluid replacement, EGR filter and cleaning, which I declined. A couple months after having the ‘repair’ and the first time I drove the truck, my wife and I took an extended trip with our travel trailer, the primary use for the truck. The first time I tried to engage the 4-wheel drive it wouldn’t engage and I got the Service 4WD notification/warning light. Upon returning from the trip of 8 weeks I returned to Rairdon to get the problem rectified only to be told it was a “different’ problem/different trouble code and was not now covered under warranty. They refuse to consider that they hadn’t fixed the problem in the first place or that they had any obligation to stand by their ‘2 year warranty’ for the ‘repair’. I declined their offer to repair the truck a second time, and picked up my truck. Halfway home I notice that the access panel cover and another part were left on the front seat and floor. I now have to figure out how to install them. Final notes - the fluid replacements, differentials - front and back, transfer case, egr filter and cleaning I did myself - $350 MOPAR Factory part and fluids. The 'new' recommended repair is to replace the Axle Locker Actuator - Mopar (68216944AA) ($412.90 PLUS Labor and tax). American Axle & Manufacturing brand (US made) $156 free shipping. According to YouTube 4 bolts and 5 minutes to replace. More

Megan in service is very accommodating and helpful. She goes above and beyond to be helpful. On a scale of one to ten she is an eleven. She goes above and beyond to be helpful. On a scale of one to ten she is an eleven. More

Meaghan in service was excellent! Had a large ticket warranty repair, she kept me updated everyday as well as calling warranty company numerous times to speed up approval. Had a large ticket warranty repair, she kept me updated everyday as well as calling warranty company numerous times to speed up approval. More

Love this location! Staff is very helpful and so fun to work with. Meaghan makes me love my Jeep even more..didn't know that was possible! Highly recommend! work with. Meaghan makes me love my Jeep even more..didn't know that was possible! Highly recommend! More

We brought the jeep in last year to have leaks repaired. Either they missed one intentionally, they did a poor job with the initial assessment, or are not honoring the warranty on the work. The value Either they missed one intentionally, they did a poor job with the initial assessment, or are not honoring the warranty on the work. The value of the services provided does not match the cost of the work that need/needs to be done. We are taking our business elsewhere. More

Took my 2011 Jeep GCL in for a recall and additional service, which included Lube service and brakes all around. They gave me a loaner, and finished the job in great time, with additional discounts wit service, which included Lube service and brakes all around. They gave me a loaner, and finished the job in great time, with additional discounts with their coupons. Friendly staff, the manager authorized the discounts without a hassle, and my intake person, Alyssa, was awesome! More

Excellent customer service by Brian Nelson. He kept me informed of the process and was very pleasant to work with. informed of the process and was very pleasant to work with. More

Meghan was great greeted me on entry checked in promptly vehicle was done on time and staged for delivery. Good job vehicle was done on time and staged for delivery. Good job More

Poor service department. Just say what they think you want to hear. No follow up on complaint calls. Just giving other Dodge dealerships a bad name. want to hear. No follow up on complaint calls. Just giving other Dodge dealerships a bad name. More