Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

This dealership doesn’t understand the first thing about customer service. I have never had a great experience. How they still in business is beyond. The entire branch should shut down. It would most likely customer service. I have never had a great experience. How they still in business is beyond. The entire branch should shut down. It would most likely be the best thing they would do for their customers. More

Nate was the person I worked with he was very informative and helpful his understanding of what needed to be done and the care he took of my 2002 prowler was outstanding I will be working with him again and helpful his understanding of what needed to be done and the care he took of my 2002 prowler was outstanding I will be working with him again More

All the staff are helpful kudos to david of service dept they work very fast and answers all inquires they work very fast and answers all inquires More

Well David was great to work with I m not positive this issue is over regarding repair since this is the third time in 2 years I do hope it is but I have been told a certain thing should be done by several issue is over regarding repair since this is the third time in 2 years I do hope it is but I have been told a certain thing should be done by several shops More

Friendly staff, work was completed on time, communication about service and cost were accurate, We will continue to take our vehicle to Jeep Kirkland for service. communication about service and cost were accurate, We will continue to take our vehicle to Jeep Kirkland for service. More

Love this place a whole new experience getting help from Meaghan. Best service ever in that department, don't lose that one give her a raise or promotion. Kept customers flowing in and out of service depart Meaghan. Best service ever in that department, don't lose that one give her a raise or promotion. Kept customers flowing in and out of service department without rush but definitely attention to detail. More

I was kinda disappointed when I am asked to pay loaner car. I heard boss order! Service was quick and fast but a little pricey. car. I heard boss order! Service was quick and fast but a little pricey. More

The new service manager Janelle is very knowledgeable and provided great service. Definitely impressive. Thanks provided great service. Definitely impressive. Thanks More

I “followed” Meghan here from a different Jeep dealership for servicing my 2019 Ram and my 2021 Gladiator Rubicon. My Gladiator just recently developed an issue with its HVAC. Brought it in, provided step-by for servicing my 2019 Ram and my 2021 Gladiator Rubicon. My Gladiator just recently developed an issue with its HVAC. Brought it in, provided step-by-step on how to repro the issue. Meghan made great efforts documenting it and setting me up with a loaner - However, when I came to pick up my truck, I was advised that the mechanics were unable to find any issues. Since Meghan was OOF at that time, I had another service advisor sit in my vehicle while I showed her the steps needed to repro. Took me about 45 seconds, following the exact steps Meghan documented on the service call for the mechanics. The service advisor confirmed that, my steps to repro actually generated the results and asked me to schedule for another visit. Additionally, I also had another issue/concern with the transmission making buzzing sounds on 2nd gear up shifts when tranny temp above 185. Mechanic took my truck on a 3-mile test drive, came back and stated “problem cannot be repro’d. (3-miles just not enough for temp to reach 185) At the beginning of 2020 I had legit reasons for leaving this dealership and look elsewhere for getting my vehicles serviced. I decided to revisit Kirkland Jeep bc of Meghan joining the team there. But, as it turns out the skills of the mechanics and knowledge base, their ability to troubleshoot and FOLLOW written instructions is still lacking. Meghan is still a rock-star in my book, her PR skills and willingness to help her customers is outstanding! That being said, I feel that she is being let down by the rest of her team and for this reason alone, I am probably going to look elsewhere. More

The service quality was excellent, the communication was excellent and the staff was very freindly excellent and the staff was very freindly More