Rairdon's Dodge Chrysler Jeep of Kirkland

My family and I just recently moved in to the US and since we haven't built a credit score yet, my husband and I decided to just rent a minivan. A few friends from around here suggested that I try to s since we haven't built a credit score yet, my husband and I decided to just rent a minivan. A few friends from around here suggested that I try to save up some money first to be able to buy our own vehicle instead of throwing away $14++/month for a van which we do not actually use everyday or for long driving. So after careful thought and analysis of our financial situation, last week I tried to search for preowned cars for sale in the WA area. I found quite a few and requested for quotations. I got a lot of responses in the form of emails. I browsed some but wasn't really paying attention to anything yet cause I don't have the money just yet. But there was one who persistently tried to get his call through my busy weekdays and really got me excited about buying as soon as I have time. At around 8pm last night, right after I've cleaned up the dishes, I heard my phone ring. I wondered who could it be, then I saw that it was coming from Kirkland. I thought, hmm perhaps the car dealer, at last I would be able to take the call I have not been able to get during office hours. And I was right, the nice guy introduced himself as Rich Regan from the Rairdon's of Kirkland. I remember that name from one of the emails I've browsed through. But yeah, I remember being cautious as well cause I don't want to be taken advantage of in a foreign country. It was just a 5-8min call but I was suddenly sure I was going to "bring home" a car today. I filled out a 30sec credit review and then received another call from Rairdon's, this time from Michael Price. He spoke to me in my native language and that really freaked me out to delight! Now, it becomes more interesting to come see Rairdon's. Rich promised to send out some car selection that he thinks would fit whatever my husband and I have in mind. And he did. I wasn't sure how the financing evaluation would go but I guess Rich was too assuring that we went ahead to see him. We arrived at Rairdon's at 1:50PM, 10mins earlier than my appointment. I was approaching the door when a courteous guy asked how he could help me today and when I looked for Rich, he kindly lead me through his office. When Rich came to see me, I immediately introduced myself and his eyes sparked with delight to see me. He was so kind, and courteous, and very professional. He showed me to the waiting lounge, the kids playroom, the service area, etc. As excited as I was to get to business, he lead me and my husband to some of the available vans. He could've gotten me to real expensive choice but NO, the family guy that he is, he brought us to something not only did we like but is a good deal considering the size, price, milleage, and a non-existing credit score. He was thinking a lot more about his customer with this offer and my husband and I really appreciate it. He rushed back and forth to get my application going. He's so kind he even offered me coffee, tea, and his burrito. And at 3:50 I was already holding my documents while waiting for my car while getting washed up. Since I am new here, the freeways kind of still freak me out so it was my husband who has always drove. But with a new car coming home with us, it was a problem for me. But not for long, Rich was such a good guy and offered to drive the car to my house. This wasn't part of his job anymore and I think I could never ask a favor like that to anyone at all. I didn't have to ask, he offered and drove the van home, safe and sound. I am not sure if I could ever find such a wonderful person ever. Now, I am just so happy about the savings I got with not having to rent anymore while my family can still go together wherever we want to go, safely. I couldn't believe this happened in just a few hours today. Back in my country, it's gonna take a week at the earliest to complete all of these, but NEVER without cash. It was really a nice business with Rairdon's and I give it all to Rich for getting everythng taken care of for me today. I look forward to tell my life-changing experience at Rairdon's to my friends tomorrow. So if you love your family so much like me, and want a good car but on a tight budget, go find Rich and he'll surely get you a good deal. More

Well I hate to be the bearer of bad news. But I had the worst experience purchasing my 2004 Dodge Dakota 4X4 pick up. Basically my lease was nearing its end and I wanted to get a pick up. I like Dodge an worst experience purchasing my 2004 Dodge Dakota 4X4 pick up. Basically my lease was nearing its end and I wanted to get a pick up. I like Dodge and wanted a Dodge pick up. Looked online and found some from Rairdons in Kirkland. Recieved a phone call from the dealer relatively quick and he said he has the truck i am looking for and to come in and take a look. SO we went in and looked. From the moment we got there it went array. Some how he had NO trucks for what I was looking for and what he said he had in stock. So we searched a bit and found a dodge ram 1500 for $14000. Test drove it and it would work. So we talked numbers and specifics. The paper work said it was a 2008 4x4 dodge ram 1500. we negotiated and eventually they brought the price down to $9000. I thought that was a great deal and bought it. It need the speedometer fixed which they said they will fix over night and i could have it the next day. When I went home soemthing inside me just did not sit right. I had the VIN number and searched and too my dismay realized that i had actually boughten a 2006 dodge ram 2 wheel drive pick up. So i called immediately and left a message telling them to stop payment because they vehicle I bought was not what i was getting. Moreso, I traded in a 2008 Dodge avenger for $8800 that I know they will turn around and sell for $16000..they never showed me the numbers for the trade in, basically as soon as i gave them the keys to look it over, i never saw the car again:( So the next day I asked to speak to the general manager, and "Duke" comes in. He says he is the general manager and that he is as high as it gets before Greg Rairdon (finding out later he is the sales manager). Well after discussing the situation with him he comes back and says " well we cant unwind sales" (*against company policy). He says that he will find another pick up matching exactly what I want and once more they will do a straight trade, meaning id get a truck (Dodge Dakota 4x4) for the same price. SO that was enough to make me happy. he apologized for the mix up and said he will fix it. Come in the next day to take a look at the truck and all should be well. So the next day i go in. ANd they have a great pick up for me. Just what i wanted. And when i said i can trade it, and thatd be fine..well then he throws a $15000 number at me. I said I thought this was a straight trade. ANd he says "what in the hell would give you the idea that I would straight trade a truck like that". He even is cocky and pushy enough to tell me, 'that I think i have the numbers figured out in my head and what is fair, but am just wrong'. He says that he has gone above and beyond to make me happy and paid SOOO much money to make me happy, fixing a speedometer and getting the other truck. I informed him that is what he said yesterday with my wife present and the salesman..and it became a their word vs mine. I told him I am not buying this truck for one penny more than what you said i could get it at.. So he counters with a $13000 number. I said NO..that is not happening. He said that is the absolute lowest he can go and that price will stand. Or i will be stuck with the other truck. I looked online on my phone and found the truck i was about to buy online advertised for $12,500 (from Monroe). I said NO that i will just go to Monroe then and buy it for $12,500 from Monroe. SO he counters again for $12000 and makes it clear to me that he has a valid contract and that he is being a nice guy by letting me trade in the ram for the 4x4..so i felt stuck and took the deal, pending a carfax report. And 3rd party inspection. Well he could not produce the carfax, he deliberately put me in the situation in front of the finance guy and late at night and said it would be a few days to get the carfax..he said there is something on there about a title mix up and that its clean. (its illegal to sell a salvaged title) he said it was not salvaged and legal to sell. SO stupidly I buy the truck without getting the carfax. When I went in a couple days later, the carfax showed structural damage and that it was salvaged. From having the truck I dont notice anything wrong with it. Basically i settled for a truck that they 'graciously' allowed me to have. When i went to a 3rd party mechanic to check the truck out, they said that there is likely a leak in the coolant as oil is getting in. and that the coolant system is low and dirty. A reason for the coolant getting in is likely a head gasket leak. So i have to go back to rairdons and let them know so they can fix it. Well they said they have no evidence of oil getting in and that they will fix the coolant situation, flush it and fill it, free of charge. So they gave me a rental and I had their car for a weekend and went back and my truck was not on their property, that it was in Monroe getting it fixed from where they got it from. Essentially it took a week to get my truck back. Then the truck a week or two later overheats on the road. And found out that the radiator was bad. They said they will 'split the cost' with me $500 on my end. So that got fixed and the truck seems to be fine for now and I decided that with the bad service I got every step of the way, i did not want to purchase the extended warranty. So opting out of that has taken 3 months now to do. I have had to go in two times to get the paper work signed, and all they need to do is send it on to my bank so it can be refunded. well that still has not happened. Even calling them to talk to someone in finance they dont pick up, or return calls. If I could go back in time..it likely would have happened again. Because they got me into a situation where I was getting a really good deal on a pick up..and once i signed they treated me no longer like a customer but much more of a liability. If you are considering going to rairdons I would make sure you use Rich (looks like he has alot of fans and good reviews) but just be careful of the fine print. I would give anything to unwind my truck and not have a vehicle than have the bad memories associated with the buying experience. More

Never go to this dealer, please make sure you review all the document before signing them mainly when working with Finance and manger ... they will say you can cancel any warranties you want at any time but the document before signing them mainly when working with Finance and manger ... they will say you can cancel any warranties you want at any time but they will not help you. I have to go there 5 times to get my warranties cancel and few more service. One time they took money for oil change but they did not do oil change and my car gave problem then i found that they did not do oil change. More

Absolutely the WORST service ever. It took them over 6 weeks to get a refund check back from my trade-in and no-one was willing or cared about helping me. Only were interested in making the sale and then weeks to get a refund check back from my trade-in and no-one was willing or cared about helping me. Only were interested in making the sale and then did not care once the deal was done. More

We were looking for a truck and found the one we wanted at Rairdon's. The condition of the car and mileage was great and that was what we were looking for. They worked with us to get the price we needed. R at Rairdon's. The condition of the car and mileage was great and that was what we were looking for. They worked with us to get the price we needed. Rich, our salesperson, was very friendly and helpful. We would definately come to Rairdon's if they had the car in stock that we we needed. We love our new truck! Ask for Rich. More

The dealership offered a great shopping experience. Richard, our slaes person was great to talk to. He even let us take the car out for a couple of hours with a gas coupon which was nice. One concern Richard, our slaes person was great to talk to. He even let us take the car out for a couple of hours with a gas coupon which was nice. One concern was that management folks showed up a little later in the day so I had to wait a little to get the deal final. Another nice thing was that I stoped by the dealership to sign some papers after a couple days and they offered a complementary car wash. In all I would recommend the dealership. More

We sold our car to them and after they inspected it and drove it entered into a written sales agreement for a price. Four days later they "discovered" additional damage and stated that they were reducing drove it entered into a written sales agreement for a price. Four days later they "discovered" additional damage and stated that they were reducing the agreed upon price by $3,200. As everyone knows if we had come back 4 days later and asked for a higer price they would have laughed and pointed to the written agreement. They paid off the car to our lender then a week later stopped the payoff. They now have the car and are refusing to buy it or honor THEIR agreement. More

went online and within 30 minutes of submittingI received a phone call from Rich Regan and went in and he selected the vehicle I asked for and then we went with a different Chrysler Limited. The whole staff a phone call from Rich Regan and went in and he selected the vehicle I asked for and then we went with a different Chrysler Limited. The whole staff that I had dealings with was excellent in regards to customer service. Gary (Manager) Brian(Finance) and I'm sorry but I forgot his name but he was Richs immediate supervisor. They offered me coffee, showed me the service department and introduced me to the Service Manager. My overall experience was VERY SATISFACTORY, job well done. More

I went to this dealership fully expecting Lance to have brought down a Jeep Mojave from the Monroe location. We had emailed that morning around 9am and I followed up with a call around 11am to make sure th brought down a Jeep Mojave from the Monroe location. We had emailed that morning around 9am and I followed up with a call around 11am to make sure that he was going to be able to get it to Kirkland by 6pm. I had gone to Bellevue earlier to meet a friend during rush hour traffic, and then proceeded to the dealership in Kirkland. When I arrived Lance was sitting at a desk talking to another salesperson, no customers around at all. I walked up and introduced myself and asked where the Jeep was so I could take a look, Lance proceeds to tell me that he did not get it there at all!!!!!!!!!!!! Not one email, not one phone call in 6 hours to let me know not to waste my time driving up there in rush hour traffic!!!! Talk about horrible customer service!!!! Then he proceeds to pass me off to some younger associate to walk around the lot at jeeps I have no interest in???? What a waste of time!!! So long story short, I had Town and Country Jeep in Seattle purchase the vehicle from the Monroe dealership because I DID NOT want to deal with Rairdons again!!! Such a better experience at T&C Jeep.... More

I went in to test drive only. They use high pressure sales AND they try to squeeze every penny out of you. I will never go back here. Trust me on this one, whether you buy new or used you will come ou sales AND they try to squeeze every penny out of you. I will never go back here. Trust me on this one, whether you buy new or used you will come out of there thinking they had your best interest in mind. More