Rairdon's Dodge Chrysler Jeep of Kirkland

Liars/scam artists would not recomend this dealer to my worst enemy. Took a day off work to view a vehicle that rich was "standing there looking at" come to find out was no where in sight. Insulted my inte worst enemy. Took a day off work to view a vehicle that rich was "standing there looking at" come to find out was no where in sight. Insulted my intelligent at least 12 times. Was scammed into purchasing a warranty. Rairdons Chrysler dodge jeep of Kirkland Is full of scam artists More

Myself and my husband wanted to purchase a new Jeep Wrangler Unlimited. After doing a lengthy amount of research, we ended up browsing on the Rairdon’s Jeep Wrangler site in Kirkland. We ended up havin Wrangler Unlimited. After doing a lengthy amount of research, we ended up browsing on the Rairdon’s Jeep Wrangler site in Kirkland. We ended up having an IM conversation with Rich Regan from the internet sales department. We were actually able to negotiate the price of the vehicle over email. I also preferred this method since I didn’t want to have to negotiate on the dealers lot. After test driving the vehicle, we decided to make the purchase. I was very pleased with Rich’s commitment to the price we agreed upon (he didn’t try to add in last minute changes). Rich was also very candid about things we should consider and most important, he cared about helping us and not just making a sale! I would highly recommend Rich Regan and Rairdon’s Kirkland Dealership! More so, we tried to work with the Rairdon’s Monroe dealership and it wasn’t a pleasant experience. Glad we went to see Rich instead! More

Email Communication with Mike: Was told you had exactly what I wanted in an Overland. Made trip from Gig Harbor with check in hand. Arrived at dealership only to find you didn't have what I was told you ha what I wanted in an Overland. Made trip from Gig Harbor with check in hand. Arrived at dealership only to find you didn't have what I was told you had. This experience was as close to a bait and switch as they come. Will never recommend your dealership. Cindy Mosbrucker, MD Commander MB Condon More

I called in the morning to see if the vehicle in their ad was still available and was told yes, so I went down ther to look at it. When I arrived I was met by Paul and told that they were just selling the a was still available and was told yes, so I went down ther to look at it. When I arrived I was met by Paul and told that they were just selling the ad vehicle to someone else, but he could give me the same deal on another truck. We took a very short test drive (no gas ) and then went in to start talking about the deal. I was upfront about already having finincing and how much it was. They came back with numbers that were too much for my financing and said they could work with my bank to get a deal for the amount needed. We finally got to a number I could live with (but not what what promised) so I went and picked up my wife and brought her back to go thru the paperwork. We asked again if this would go thru our bank and they said yes, that was who they were dealing with. When we asked how much I could get for my trade-in they were about $2000 lowere than I had seen in the Kelly Blue Book for my model with the miles I had on it. They explained they used a dealer version and used my VIN number to get their price. I told them I expected more from my vehicle and the deal didn't look as good as they said it would be and they told me to ask the finance person when we got in. We did ask him and he told us he couldn't do anything about it, he just set up the paperwork for the sales. We asked him if we were going thru our bank and he said yes. When we got home and away from the pressure, we noticed that it was not our bank and the deal was higher than expected. I started calling the following Monday to talk with someone about the deal, but was always sent to voicemail. By Wednesday I hadn't heard from them whether or not the financing went thru, so after calling half the day and asking for the finance person I had worked with I was finally told (7:00 PM) that he was off that day. I tried to talk with the finance person ther to see if the deal went thru and who it was with, etc. He (Sunni) was extremely rude and very short. He said I needed to wait and talk with the other finance gu the next day. He said he would be in at 1:00 PM and he would have him call me. I finally called at 3:00 PM the next day and was told the finance guy was off that day as well. This was 6 days after I got the turck and still didn't know if the deal had gone thru so i couldn't put insurance on the new truck or anything because I didn't knwo what was happening. I finally got a fanance person named Bob who was able to tell me that the deal had gone thru as signed. I would not recommend this delaer to anyone. They are very uncooperative and extremely high pressure. I shouldn't have had to work so hard to just to find out if the deal had gone thru. More

We found the car we had been looking for online at the website and called early on a Saturday Morning. Richard responded to our emails and calls immediately and held the car for us until we could drive t website and called early on a Saturday Morning. Richard responded to our emails and calls immediately and held the car for us until we could drive the 3 hours to test drive the car. The staff was extremely helpfull and friendly. They had us in and out the door in 2 hours, including the test drive. I would definately recomment Rairdon's Dodge Chrysler Jeep Ram of Kirkland and Richard Regan!!! Thank you for helping us purchase our daughter's first car! More

Great experience. Rairdon's of Kirkland was recommended by a friend who recently bought a car there. Low pressure, friendly staff. I took a couple of afternoons after work to test drive several vehicles be by a friend who recently bought a car there. Low pressure, friendly staff. I took a couple of afternoons after work to test drive several vehicles before I settled on vehicle I bought. Sales rep also made sure I was taking advantage of available of discounts and rebates I had not been aware of before visiting the dealership. More

Richard was very informative and helpful. Thank you for the pleasant business. He answered all my questions and was always just a phone call away. I very much appreciate my experience at this dealership. the pleasant business. He answered all my questions and was always just a phone call away. I very much appreciate my experience at this dealership. More

I went to Rairdon to purchase a car and I worked with Rich he was a very friendly and helpful guy. He explained everything so I understood. He made coming here a good experince and I have told all my fri Rich he was a very friendly and helpful guy. He explained everything so I understood. He made coming here a good experince and I have told all my friends about Rairdons and Rich of course. He even put my license plates on for me when they came in. Thank you Rich for being there keep up the good work. More

I have never had such a horrible experience as to the one I had yesterday. Two days ago my son went to Rairdon's in Kirkland and looked at a Jeep Grand Cherokee and was interested in it. The first guy, Zach I had yesterday. Two days ago my son went to Rairdon's in Kirkland and looked at a Jeep Grand Cherokee and was interested in it. The first guy, Zach who was very young started to help him and my son could relate to Zach. Afer awhile a second guy came over and started to ask my son questions and started to harrass and demean him. He left discouraged so the next day I had a friend go and check out the vehicle. The salesman, Erik started out with a price of $12,500 and by the time my friend was leaving he went down to $9999.00. My friend said that was a good starting point. The car was very nice so we all went yesterday to look at it again and sat down with Erik. He gave us a figure of 11,900. I told him my son had a trade-in and we got a loan and the best we could do would be $10,000. He couldn't meet that price even with my son's old car. We started to leave disgusted with the dealership and a manager came out after us and said that he didn't know why the salesman told my friend $9999.00! I said that this was not good customer service and he took us back inside and we sat while he went to his computer to pull up other cars on Auto Trader. My friend told him that we came here from Everett to buy the car at the price his salesman gave us. He said he could not help us! Later that evening, Zach called my son and offered him $10,500 including tax and trade-in. My son called him today and Zach went to his manager and the manager said they could not meet that price even after the salesman gave us the price! TERRIBLE CUSTOMER SERVICE!! I WOULD NOT RECOMMEND THEM TO ANYONE! I AM GOING TO THE BETTER BUSINESS BUREAU TO REPORT THEM! More

We searched multiple dealers looking for our perfect 2012 Ram 1500. Our searching brought us to Rairdon's Dodge. We worked with Rich Reagan and he was very knowledgeable of all the vehicles on the lot. It di Ram 1500. Our searching brought us to Rairdon's Dodge. We worked with Rich Reagan and he was very knowledgeable of all the vehicles on the lot. It did take a little while with some mix ups in writing the bill of sale with all the extras we wanted but overall it was a good experience. Rich helped us find the perfect truck we were looking for and showed us all the new features it had to offer. We will definitely recommend our friends to check out Rairdon's. More