Rairdon's Dodge Chrysler Jeep of Kirkland

This is a happy day to share, obviously my "great deal" came true from shopping online. I am thankful for clicking on the e-price link online and actually saving money. but more importantly the sales deal" came true from shopping online. I am thankful for clicking on the e-price link online and actually saving money. but more importantly the sales manager Michael J saved me time. Each step was smooth and my anxiety of buying a car online was super high. The ads came to life as I drove home in a new Wrangler. Building a car online was confusing but MJ was very skilled in quickly matching my highest needs to my budget. The financing was simple but not easy to understand, but hey I only do this every 5 or 6 years. Getting what I was promised is very important and driving 70 miles one way was worth the high customer service. It is important for me to feel heard and MJ was very direct but more knowledgable then the other online sharks we dealt with. PS. more people should buy american cars. More

A great experience shopping on-line and finding the jeep we liked. We asked for a price on-line and was followed by a phone call. We set up an appointment for the next day. The location was easy to find we liked. We asked for a price on-line and was followed by a phone call. We set up an appointment for the next day. The location was easy to find and they had the Jeep front and center for us when we arrived. Everything was priced how the company said it would be. The whole experience was wonderful. More

I would buy another car from Richard. His professionalism and world class service was appreciated every step of the process. Nice touch following up a few days after the purchase as well. H professionalism and world class service was appreciated every step of the process. Nice touch following up a few days after the purchase as well. Highly recommend going to see him if you're in the market for a new car. More

Richard is a really good and professional sales man. He nicely explains and answers all questions we asked. He showed my husband several types of car he really is interested. And also after we purchased th nicely explains and answers all questions we asked. He showed my husband several types of car he really is interested. And also after we purchased this car , he still keep following up with our experience with our new Jeep. We really love our Grand Cherokee now. More

My car died on me, unexpectedly, and I was looking for a car. After not finding any luck at a local Ford store, I sent in a quote request for a Dart, and that day, I was able to go home with a New Dart. Bra car. After not finding any luck at a local Ford store, I sent in a quote request for a Dart, and that day, I was able to go home with a New Dart. Brandy, internet sales, was extremely helpful, and helped me in finding the Dart for me, at a price I could afford. She is amazing. Fun gal too. Jack, in Finance, was able to get me a decent financing situation, when no one else could. Overall, I am extremely pleased, and happy that I found the team at Rairdon's. More

Everyone at the dealership was very patient and made my buying experience stress free. My only issue was I promised a FULL tank of gas:( Other than that I will definitely be using them again. Thank you. buying experience stress free. My only issue was I promised a FULL tank of gas:( Other than that I will definitely be using them again. Thank you. :) Love my Jeep Compass! More

I was looking for new FIAT 500 Pop which was published online. Richard was our sales person. He provided very good customer experience and was very attentive throughout the whole process. I am very happy online. Richard was our sales person. He provided very good customer experience and was very attentive throughout the whole process. I am very happy with my new Fiat. Everyone was very friendly and no pressure form anyone. I want to highly recommend Richard and the dealership. Thanks. More

Like most people, I don't like car shopping. These guys made it easier, and could not have been nicer. They were super patient with me and gave me options to choose from. In the end, I'm in love wit guys made it easier, and could not have been nicer. They were super patient with me and gave me options to choose from. In the end, I'm in love with the Jeep I bought, and I highly recommend this dealership. Everyone there was friendly, helpful and as accomodating as possible - right down to the financing department. You won't be disappointed! More

Their ability to answer the phone in a timely manner is terrible. I had to bring my new purchase back for repairs that I was informed that it would only take a day to complete and they had it for four day terrible. I had to bring my new purchase back for repairs that I was informed that it would only take a day to complete and they had it for four days and I still have to return for them to actually complete. I was made to feel that I was putting them out by requiring them to do what they said that they would do. When I am asked if I want it like new or just fixed it made me feel that I was not a priority for the service department. When I spoke to the service manager in person (who knew who I was before I met him) all I received was a "I'll get your service rep" and this was after I spoke to him on the phone and expressed my unhappiness with the service that I was receiving. My spouse was met with a snide comment about not being able to keep up by the sales staff. When it was finally ready for pick up it was not really ready as when I arrived prior to the time provided it was still not completed so my wait started. When it was finally "ready" it was not even at the dealership and I had to be shuttled to where my purchase was. There was no dealer checks to be sure that the repairs were completed to meet their quality expectations. It just made me feel that I was just another problem that they needed to get out of the area as quickly as possible. I qualified for a rebate and was informed to provide it I was not given an email address to send it too. After I received the address I sent it and then I was informed that I sent the incorrect one (I sent the exact one that they asked me to send). I was then asked to send another document and it was needed quickly and I apparently was not providing it fast enough. After I sent the document I asked to be sure that it was the correct one and still have not received anything back, so I can only presume that it was good enough. I would not recommend this type of treatment to anyone and will not recommend this dealership to anyone. More