Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville - Service Center

Service and customer care is top notch. Definitely recommend this dealership! I value their professionalism. Definitely recommend this dealership! I value their professionalism. More

Triston was very friendly and personable. The truck was done within the estimated time. The new waiting room is very comfortable. All in all it was a pleasant experience. The truck was done within the estimated time. The new waiting room is very comfortable. All in all it was a pleasant experience. More

My service tech advisor was excellent. I will definitely be back. It’s nice to know I have someone I can trust. I will definitely be back. It’s nice to know I have someone I can trust. More

Always a pleasure coming in to work with the team here. They’ve always been super helpful. They’ve always been super helpful. More

These guys were great from start to finish. Great service and very timely and punctual Great service and very timely and punctual More

Great customer service. Gave me a quote and prices seem pretty reasonable.. work was done in a timely manner. I would definitely recommend. Gave me a quote and prices seem pretty reasonable.. work was done in a timely manner. I would definitely recommend. More

Greeted and treated well by everyone I encountered here. Service provided was prompt and thorough. Thanks Tony. I will bring my Ram here again. D Gaines Service provided was prompt and thorough. Thanks Tony. I will bring my Ram here again. D Gaines More

I made an appointment that took over a month since I requested a loaner vehicle. During the time before my appointment the intermittent HVAC issue had been to work properly again. Kept my appointment requested a loaner vehicle. During the time before my appointment the intermittent HVAC issue had been to work properly again. Kept my appointment explained that the issue got resolved but this issue has been on going for years. There was also an issue with the Bluetooth stereo system. But I am told, “That’s just a Dodge thing.” Thought it would be weird that there wasn’t an issue before but there is not and it’s just a “Dodge thing” So after I explained the initial issue with the vehicle resolved itself. They said “we can take a look.” So I left the car. But when I was trying to find the loaner vehicle. They didn’t have any. So I waited over a month for an appointment to make it convenient for me and the issue resolved itself. There were no loaner cars to be had. After getting over that issue. We waited about 5 days to hear back from the dealer. They said they couldn’t duplicate the issue and nothing they can do. They did suggest a variety of options that could be the issue. But didn’t fix a thing. They didn’t contact my warranty company until the day they said it was done. I contacted the warranty company myself, they were in agreeable with the suggestions I made however I wasn’t the dealer. And since the dealer didn’t contact the warranty company from the start there wasn’t anything they were willing to do. Since the issue went away. So I went to go get my car, and lucky for me I still had to pay them 140$ to look at my car and not fix anything. So I felt blessed for that. Then got told, “ If it happens again bring it back.” Yea. I’ll get right on that. The customer service in the service department leaves a lot to be desired. When I tried to talk to the receptionist I was questioned with who I needed to talk to. Umm I don’t know? I don’t work here I’m a customer. The service writer is nice and sometimes will get ahold of you within the time frame he mentions. The service manager at least has some compassion and is human. I do think he tries to make customers happy and he does a decent job of doing that. More

Damascus is the best Service advisor, I will go to him from now till forever!! from now till forever!! More

Fast, honest service. ..that's what Rairdon's provides. I'm grateful they don't try to take advantage of their customers by trying to force add ons or over charge. Communic ..that's what Rairdon's provides. I'm grateful they don't try to take advantage of their customers by trying to force add ons or over charge. Communication is also great. More