Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville - Service Center

Service department not very accountable I purchased my 2005 Jeep Grand Cherokee from a non- Jeep Dealership in August 2014. I decided to support the local Dealership with any services and oi I purchased my 2005 Jeep Grand Cherokee from a non- Jeep Dealership in August 2014. I decided to support the local Dealership with any services and oil changes that my Jeep might need. I really didn’t think it would have to spend so much time in the shop and be held there for extended periods of time. The first visit was in January of 2015 for an oil change. All was well at that visit. The second visit was June 3, 2015 the air bag light had come on and there was a loud ticking noise. The air bag turned out to be my seat belt assembly and the ticking noise was the exhaust manifold. Work completed and vehicle returned June 15, 2015. The third visit was June 25, 2015. Went to lunch and after lunch tried to lock the door and the key FOB didn’t work. I got into the vehicle and tried to start it and it wouldn’t start. Had the vehicle towed to the shop. They replaced the control Module and reprogrammed the Fobs. Work completed June 29, 2015. Fourth visit was December 17, 2015. Check engine light on. This time it was the Transmission pump. Work completed December 31, 2015 By this time I am pretty fed up with the service department. They do not call with information regarding the vehicle. When you call to get information you are on hold forever and they only let you speak with one person. Not impressed and certainly do not plan to return for any further service from their group. They do not offer any type of loaner car and two weeks is a long time to be without a vehicle. Fifth visit January 15, 2016- air bag light is on. Now I sat down and looked at my records and low and behold this is the same thing that happened in June and I paid $655.72 to have the seatbelt assembly replaced. I reluctantly return to the dealership. I received a voicemail and returned the call only to be told that Randy is busy and won’t be available for about an hour and nobody can give me information on my vehicle. He calls me back within the hour and tells me it is my seatbelt assembly and they can order one up for me. I then remind him that this is the same issue that I had on June 3, 2015. He checks the records and there is a 2 year warranty on the part. He says he will order the part. I ask if I can pick up the vehicle as I do not have another vehicle to drive until the part arrives, he says yes. I pick up the vehicle and they do call to tell me my part is ready. I drop the vehicle off on Wednesday, January 20,2016. I receive a call an hour later that the part is the wrong part and I can pick up my vehicle. We picked up the vehicle only to discover that the seatbelt had not been reattached to the seat. Friday, January 22, 2016 I call the dealership at 3:50 to see if my part is in. After a long wait they say yes it is and I can schedule my appointment anytime after Tuesday, January 26th. Now I am pretty ticked off as I was on vacation for the week they were supposed to fix my car so not having a car wasn’t too much of an issue. Monday I go back to work. How is this now my issue that they can’t squeeze me in? Over $5900.00 has been paid to this dealership in one year. Now I get to drive a vehicle that does not have an operating airbag. Hope I don’t get in a wreck. I do not recommend this dealership. More

I bought a previously owned 2007 Jeep Grand Cherokee Laredo from a non-Jeep dealership. They recommended that I go to the nearest Jeep dealer, to my home, to get the full understanding of my Laredo. W Laredo from a non-Jeep dealership. They recommended that I go to the nearest Jeep dealer, to my home, to get the full understanding of my Laredo. When I arrived at Rairdon, Smokey Point, I was met by, Joey. His greating was full of enthusiam and a firm handshake! I told him I needed to understand how to operate the Laredo appropriately. Joey was patient, showing me all of the neat perks. I had trouble with Uconnect, but Joey was abe to get me connected. Thank you, Joey, for your assistance. I also wanted to order a DashMat from Parts. We walked over to that department where I met Brock. He showed me the website online that sales the product I was inquiring about. Thank you, Brock. I was able to order the DashMat I wanted. :) All-in-All, I will be looking forward to taking my Laredo to, Rairdon @ Smokey Point, for any future services. Thank you for a great first experience! Andrea Williams More

I bought my car from here and it was the worst mistake I've ever made. They are local so I gave them a chance. They talked the talk and walked the walk and I fell for it. I'm not going to go into all t I've ever made. They are local so I gave them a chance. They talked the talk and walked the walk and I fell for it. I'm not going to go into all the problems I encountered but, suffice to say that after giving them numerous chances to redeem themselves, I have had enough. Today was the last straw...I took my car in for an oil change a couple weeks ago. Service department was great. but, what I noticed while I was there, was that the dealership itself was really dirty. Dust caked (not even kidding...look at the chrome chrysler sign - Gross) all over everything and when I walked out onto the lot no one seemed interested in even acknowledging me. I didn't give it a second thought, as I've had quite a few problems with them previously and it just seemed par for the course until, I was chosen for a phone survey. I told the person I talked to what I observed and left it at that. Didn't think anything would come of it but, today I received a follow up call from someone at the dealership and, when I told him what I observed, he seemed to get very defensive and kept trying to justify what I had described to him. His lack of interest in what I had to say only irratated me... then, to add insult to injury, he closed the conversation by saying it sounds like you don't like our dealership and, I was just going to offer you a free oil change. At this point I was very upset and told him I didn't need his "free oil change" and, proceeded to hang up. There are far too many dealerships out there who are more than happy to perform my car maintenance and take my money and, in this economy you would think they would be appreciative for the business. More

I have bought 5 vehicles in fifteen years from them. Always have been funny, respectful, helpful, knowledgeable and kind. I just had my Jeep Liberty serviced for it's 70000 mile, drain every fluid, rep Always have been funny, respectful, helpful, knowledgeable and kind. I just had my Jeep Liberty serviced for it's 70000 mile, drain every fluid, replace the brakes front and rear & a host of other work. It was all done in a day, within the estimate and they washed the rig when they were done. Iwould recommend them to anyone. For service or sales, try Rairdon's @ Smokey Point! From JD. More