Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville - Service Center

Great customer service! Tim was great, helped me with a complimentary ride to work and when I needed a courtesy car it was available. Thank you for the smile and going the extra mile! I really appreciate complimentary ride to work and when I needed a courtesy car it was available. Thank you for the smile and going the extra mile! I really appreciate More

Appreciate Rairdon’s for getting me in for a quick service on my Dodge truck. Also appreciate the service tech’s for talking with me about my tailgate latch(s) change out. We have Rairdon’s service ou service on my Dodge truck. Also appreciate the service tech’s for talking with me about my tailgate latch(s) change out. We have Rairdon’s service our Jeep as well. More

Lacking customer service The service department at this dealership leaves a great deal to be desired. It should not take over two hours after dropping your vehicle off to get The service department at this dealership leaves a great deal to be desired. It should not take over two hours after dropping your vehicle off to get an oil change. You shouldn't have to go looking or asking someone the status of your vehicle in order to avoid having to wait an extended period of time for your vehicle. In addition, a customer should be notified of all if any recalls that are on a vehicle and time may spent verifying said recalls. Overall, not impressed with this dealership and will not return. More

The mechanics are a 10 The mechanics are on top of problems with my Caravan and get them fixed. I appreciate them for all the hard work they do is a 10 The mechanics are on top of problems with my Caravan and get them fixed. I appreciate them for all the hard work they do is a 10 More

Fuel injector turns into scored cam scam Work Order 240791 -Customer states check engine light is on, Customer swapped coil #2 to #4 and #2 still misfiring injector issues? -130126 Inspecte Work Order 240791 -Customer states check engine light is on, Customer swapped coil #2 to #4 and #2 still misfiring injector issues? -130126 Inspected and removed both valve covers and upper intake manifold, found cam and lifters need replaced $4261.61. It was very clear upper intake manifold was never removed, but maybe I'm new to car repair, but what mechanic can inspect a center block cam without ever removing the valley pan on a v8 engine? A mechanic had to use a shop vac for all the pieces of the foam from the sound deadening material underneath the intake let alone having to remove both heads to get to the cam. $65 fuel injector for a $4262 kick to the xxxxx, I would not trust Rairdon's to put air in my tires. More

2018 Jeep issues and poor service dept Bought our second car from this dealer which Is a 2018 Jeep Wrangler. After 3 months of driving the Jeep it would fail to start after being driven the Bought our second car from this dealer which Is a 2018 Jeep Wrangler. After 3 months of driving the Jeep it would fail to start after being driven then would start after sitting for several minuets. Drove it to “our” dealer and was told by the service dept that they could not duplicate the issue. I explained to the service writer that the exact same issues are all over the internet with solutions I was completely blown off and told to bring it back when it happens again. Well next day we had to tow our Brand new Jeep back to the dealership for them to again say they couldn’t duplicate the issue and they would need to keep it till they could. The dealer contacted the factory and was told this was a known issue and how to duplicate and repair. Huge inconvenience for us to not have the car for a few days while they figure out what everyone else knows on the internet. Teach them customer service in the service dept. spending 40,000 at this dealership to buy the Jeep the dealership should be inconvenienced not the customer. This is the second issue we have had at this service dept. they are ok at oil changes and tire fills. Take your car to a different dealer More

Oil Change I went in for an oil change on April 13 using a coupon on my Dodge Ram Diesel truck. I was told by the service adviser that I needed a complete front I went in for an oil change on April 13 using a coupon on my Dodge Ram Diesel truck. I was told by the service adviser that I needed a complete front brake job including calipers and rotors (calipers had ceased), transmission service (transmission had leak in oil pan), and wiper blades. I recently had the transmission serviced done by Terry's Transmissions (down the street). They found nothing wrong - no leak. Next morning, I took my truck to Les Schwab (across the street from your store), and they told me the calipers were not ceased, brakes were fine - and they said to see me in 10,000 to 15,000 miles for recheck. All was good. I asked your service adviser what was wrong with my wiper blades. He said they were streaking. It was a completely dry day. I had just recently changed the blades myself. How could he know they were streaking? Service Advisor - Sam Gordon They were trying to screw me. I recently purchased two Hyundai Tuscans from your Bellingham store. My wife and I will not be doing business with your stores anymore. Is your business so bad that you have to cheat people now? Be sure to take me off of your mailing list. Your service prices are 2-3 times higher than anyone else. For example your transmission service is $310, where Terry's Transmission is $98. Jim and Linda Doyle Marysville, WA More

Not a great experience so far Bought this car several months ago, it’s been in their shop more than my driveway! 3 times for the same problem! Just got it back yesterday, so we’ll Bought this car several months ago, it’s been in their shop more than my driveway! 3 times for the same problem! Just got it back yesterday, so we’ll see if they fixed it this time. I paid $155 the second time and the 3rd time they tried to charge me again even though it was covered under the warranty and my deductible was only $109. More

Routine maintenance Called to schedule an apt and was told no apt neeeded for an oil change so time wise about 45 min quick in and out. Called to schedule an apt and was told no apt neeeded for an oil change so time wise about 45 min quick in and out. More

Gremlin Still Lingers I may be dealing with a problem beyond the scope of the seemingly simple. I thought it would be just a matter of having the lamps in the gauge panel r I may be dealing with a problem beyond the scope of the seemingly simple. I thought it would be just a matter of having the lamps in the gauge panel replaced. But, afterward the center lamp(s) that illuminate the temperature gauge and lower left of the speedometer kept intermittently fading in and out. I took it back and was reassured that all was working again, but the problem has returned. This may be a gremlin, such as a contact that is thermally unstable. I'm not sure if I want to mess with this anymore, and just live with it. Or probe more deeply into it. I used to teach electronics, and even I am baffled by this. Because of some minor manual disability I decided to defer to the professionals on this to spare my hands. I'm put off by the complexity of accessing something like the instrument panel for the simple task of lamp replacement. Cost me nearly $300 for this bit of work. More