Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville - Service Center

If I could give the service department 0 stars I would. I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service advis I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service adviser was telling me that he didn't think it would be covered and that I needed to talk to the service manager. When I explained that the mechanic at truck toys discovered the leak and told me to go to the dealership he started telling me it was my fault for letting an uncertified person look at my truck (mind you truck toys is certified) and told me if the strut was leaking why would I have driven it to the dealership and that they would not cover it. When I tried to discuss it further he told me he was done talking and to get out of his office. Funny thing is he did the same thing to the woman prior. Stay far away from this place. That is not how you treat customers, I bought my truck brand new from them and have taken it for services there until now. Won't ever set foot in that place again More

Very friendly helpful staff and I trust their work. I feel they are honest when answering my questions. I don’t see anything negative in the service here. I feel they are honest when answering my questions. I don’t see anything negative in the service here. More

Service department has great customer service always willing to help polite and they get the repair done correctly willing to help polite and they get the repair done correctly More

I am very pleased with the service the personal is very professional and very spoken with instructions I am very grateful with service I received thank you.. professional and very spoken with instructions I am very grateful with service I received thank you.. More

Great service, Nice and friendly people, the work gets done in a timely manner. 10 on the satisfaction scale. done in a timely manner. 10 on the satisfaction scale. More

Wonderful service and friendly staff overall. Mike Knight is a really fantastic high level manager and I can’t say enough about his customer service and support. Mike Knight is a really fantastic high level manager and I can’t say enough about his customer service and support. More

The service is great and the staff is always knowledgeable and helpful. Not always easy to get in for service without a long wait. knowledgeable and helpful. Not always easy to get in for service without a long wait. More

Good communications and follow up. Price of service items was within the estimate quoted. Auto was available on time. Price of service items was within the estimate quoted. Auto was available on time. More

John the service manager went well above and beyond in dealing with my truck. Thank you John dealing with my truck. Thank you John More

I’ve always been satisfied with the quality of service I receive at the dealership. The wait time is standard and the waiting area is always clean. receive at the dealership. The wait time is standard and the waiting area is always clean. More