Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville

Excellent Customer Service So there I was with my 7 year old daughter car shopping, we wandered in to Rairdon in Arlington. Casey, and James were very helpful and polite during So there I was with my 7 year old daughter car shopping, we wandered in to Rairdon in Arlington. Casey, and James were very helpful and polite during the entire experience. I realize they are in business to make money but I did not feel at anytime they were trying to take advantage of me, and offered a fair price for my trade in. But the one thing that impressed me about those two and the whole staff in general was how everyone treated my 7 year old daughter. During the test drives, she asked some pretty intelligent questions, and both salesmen responded in a way she could easily understand, and not once did they seem irritated by her constant questions. In the end, I purchased my 3rd new vehicle from them and I will be going back when it's time to purchase another vehicle. Thank you James and Casey! More

Buying my dream vehicle After shopping for a good used Jeep online and submitting several online inquiries, Rich Leavitt at Rairdon Chrysler in Marysville was the only one wh After shopping for a good used Jeep online and submitting several online inquiries, Rich Leavitt at Rairdon Chrysler in Marysville was the only one who called, and he called the day after I sent the email! He helped me get the Jeep I wanted for the price I needed. I love my Jeep! Thanks Rich! I would highly recommend Rich Leavitt and this dealership to anyone shopping for a new or used car. I also purchased a new Dodge Ram truck from this dealership back in 2000. More

Couldn't have been happier! I was hours away from purchasing a Ram truck at another dealership. Within 12 hours of my first call to Jim at Rairdon, I was driving my new truck hom I was hours away from purchasing a Ram truck at another dealership. Within 12 hours of my first call to Jim at Rairdon, I was driving my new truck home. The pricing was beyond what I had hoped for, and I was treated with a very relaxed environment by Big Jim. I could not be happier with the experience, and I look forward to working with them again! More

Great service Gina Boogie was my sales person, she showed me some cars. I test drove the Jeep Compass, that I purchased afterwards. Gina is very courteous and frien Gina Boogie was my sales person, she showed me some cars. I test drove the Jeep Compass, that I purchased afterwards. Gina is very courteous and friendly. It was the best experience that I've had in purchasing a vehicle. More

Customer service beginning to end! After a firm decision to change vehicles and a lot of soul searching, our journey started about 14 days before purchase. A decision had been made abo After a firm decision to change vehicles and a lot of soul searching, our journey started about 14 days before purchase. A decision had been made about what vehicle and a base figure established trade-in was decided. The first hurdle to overcome was "what dealer" and how far from home would we travel! Dealer #1, while close to home, quite inventory challenged. Keep in mind that I don't play the game of "oh we can get what ever you want all we need is a few days"! Likewise I don't go to Costco and determine that I will come back in a week to buy a package of steaks! Then there was dealer #2 that provides zero (as in "0") pricing information on the internet. albeit inventory looked adequate! Their attitude is "come on down and we'll always make you a good deal . . .guaranteed!". That is when I moved to dealer #3 and engaged Rich Leavitt at Marysville as the "Internet Sales Manager" thinking that I was going to get a fast talking pitch that would end in more dismay. Over the next several days, with the seeming patience of a saint, Rich answered my every question and provided several options. Then I decided to through the proverbial spanner in the works and demanded 3 specific options without any dealer add-on activity! Lo, and behold, he came up with what would eventually prove to be the exact vehicle I wanted. This is where my stomach started getting queasy because of past experience with the "come on down" approach to car sales. I have been in the new car buying market since 1972 and can shed some dim light on car sales people! We finally bit the proverbial bullet and agreed to come drive said vehicle with hopes of purchase. I had pre-approved financing in hand (for far greater $$$ than my needs) so that was never an issue. The trade-in folks took my vehicle for a ride while myself, my wife, and Rich went for a long ride in the RAM! btw. . . Rich serves very good coffee! Once back to the dealership the offer was actually on paper . . .a small scratch and recover on numbers to agree with and it was of to finance to close the deal! That is when we encountered the most efficient, and charming, person in paper management. I know I will get it wrong, but I cannot omit her name: LeeAnne Bachand. She was/is exceptionally efficient, beyond talented, had has a sense of humor that is second to none. Not once did we hear any noise about someone else waiting, or we were lucking to get in as soon as we did. She made us feel wanted and privileged! About 3 1/2 hours after arrival, many tense moments, miles of floor pacing, and anxiousness to get home . . . . we left in our new RAM 1500 Laramie all the while closing the chapter for the previously owned vehicle. Would we recommend this dealership . . . ? ABSOLUTELY! Efficient, Friendly, Accommodating, Pressure Free! More

Finaly great service from a salesman After going to a few dealerships (wont name them) I happened upon Rairdon's Smoky Point. I was greeted without any pressure from James Potts. He took After going to a few dealerships (wont name them) I happened upon Rairdon's Smoky Point. I was greeted without any pressure from James Potts. He took me thorough the inventory of what I was looking for and what I could afford he was very kind when I had to run and pick up my son. During the purchase of my mini van he had several other staff asking him questions but he handled them and never made me feel ignored. He explained the loan and payment plan so I understood and took me out to show me how the van and all the gadgets worked . I will hold onto his card and will be sending anyone I know who needs to buy a car not only to Rairdons but to James Potts he was the best. More

Friendly and personable place to shop This car was our 2nd purchase of a new vehicle with this dealership. We have loved working with them in the all of their departments. We would recom This car was our 2nd purchase of a new vehicle with this dealership. We have loved working with them in the all of their departments. We would recommend them to anyone looking for a new or previously owned vehicle. We came back to them because they continue to treat you well, even after the sale. More

Great Customer Service! I came in to just look at a few options of cars, as I wasn't sure what I wanted to buy next, and unlike many of the "vultures" I dealt with, the sales I came in to just look at a few options of cars, as I wasn't sure what I wanted to buy next, and unlike many of the "vultures" I dealt with, the salesperson, Kassie, was amazing. She was very knowledgeable, and very good at her job. Although I have not decided exactly what I am going to go with, I am sure I will be returning because of her excellent service!! More

Very Deceptive Traded in a one car for a new Jeep. They only wanted to make the deal at all costs. Then when you have questions they do the finger game about pricing Traded in a one car for a new Jeep. They only wanted to make the deal at all costs. Then when you have questions they do the finger game about pricing. I will not go there again. More

Nightmare from Rairdon My girlfriend and I came into Rairdon to buy a new Charger SRT8. The Rairdon dealership did not have one but they found two out of state that they sai My girlfriend and I came into Rairdon to buy a new Charger SRT8. The Rairdon dealership did not have one but they found two out of state that they said we could buy. One of the Chargers was too high priced and it was a red one. The other SRT Charger was a 2013 Black one with red interior. When our salesman showed us the print out of the car and a photo of it, we were told it was a showroom car at a dealership in Idaho. Rairdon said they would sell it to us for $54,000 - we bought it. We waited a week for a call to tell us the car had come in. Rairdon called us on a rainy drizzly day and told us our car was there. We rushed down to pick it up. We trusted that these guys would treat us right and we were WRONG ! Even though it was a nasty day and car was very dirty ( as Rairdon had the Idaho dealership DRIVE our Charger to Smokey Point instead of transporting via truck ) I could see deep scratches on the front drivers fender and closer inspection showed MORE scratches all down drivers side and all over the middle of the hood. These scratches were deep. Patrick Stewart, the General Sales Manager sold us a paint protection package called Cilajet we were told was a $1,000 - $1,200 value for $400.00 and that they would fix the paint. I was skeptical but these guys all seemed nice to begin with so I gave them the benefit of the doubt. My girlfriend dropped the Charger off one day and picked it up at end of day but not before being harassed by ( I believe his name is ) Randy Rouch under the Red Team banner in service. He told my girlfriend when she went to pay that it was much much much more than what we were told, basically calling my girlfriend a liar. It was to dark for her to see if the scratches were gone. It turned out they were not. I went back to dealership and had the General Sales Manager come out and look and he felt the car and told me it didnt even feel like it had been Cilajetted. Patrick Stewart told me they would fix the problem. He had a Tom Truex take care of everything so I walked Tom around the car and pointed out front passenger door window has a frosted spot on it that is actually quite large. Tom said they would handle it all. I forgot to mention also that when the Charger showed up at Rairdon's it had 500 miles on odometer before we ever saw it. The last time I got the Charger back I was so angry as now they had COMPLETELY ruined the paint on this car, there are burn marks from a buffer all over the car and this car is BLACK ! I called back and got Tom Truex and after telling him who I was and the horrible paint on Charger, his reply " I thought we were done with that car " ! I have never been back to the dealership and I have taken car to another dealership near where I moved to that recommended I get a lawyer as we were screwed on this deal. I will tell EVERYONE this story when they look at our Charger. Buyer beware of Rairdon in Smokey Point !!! More