Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville

I received a phone call on 5/22/11 from Vincent Porter after putting an inquiry in for a Jeep Patriot online. He called as he was walking out the door and was very rude to me about my inquiry. We still after putting an inquiry in for a Jeep Patriot online. He called as he was walking out the door and was very rude to me about my inquiry. We still drove to the dealer on 5/23/11 to give him another chance. Vince was friendly for roughly 15 minutes before he began to get frustrated because we wanted more for our trade-in and wanted a lower payment than we were being offered. As we dealt with him, the frustration built and he finally yelled at us because we would not accept the terms that were being offered. We do not feel that the team wanted to give us a better deal nor did they actually want our business. We gave them a number from the beginning of what we wanted for a payment and they never tried to match it. We ended up going to the Kirkland dealer and purchasing a 2011 Jeep Patriot Sport for the payment we wanted and we were given $2000 more for our trade-in than what Smokey Point offered. More

Avoid them lke the plague...very good until the ink's dry on the sale documents. sales screwed me over by making sure existing problems weren't noted on their side of the house. If you value honesty, relia on the sale documents. sales screwed me over by making sure existing problems weren't noted on their side of the house. If you value honesty, reliability and keeping your word, don't go to them. More

We came to check out an 06 Dodge Charger. At first we didn't think we'd be leaving with a new car. We just wanted to look and test drive. After dealing with Rairdon, we couldn't say no. They had an amazi didn't think we'd be leaving with a new car. We just wanted to look and test drive. After dealing with Rairdon, we couldn't say no. They had an amazing deal going on and a deal we couldn't refuse. The price was unbelievable. I recommend them to everyone. More

My husband I decided that we wanted a Jeep Wrangler while renting one during a recent vacation. I went online and searched Seattle area Jeep dealers and ended up getting in touch with Jon. He ordered the car renting one during a recent vacation. I went online and searched Seattle area Jeep dealers and ended up getting in touch with Jon. He ordered the car we wanted and let me know as soon as it was available. We were able to do most of the transaction via text and Facebook wall postings (seriously). Jon was attentive and very knowledgeable. He made our first Jeep buying experience a great one. Thank you Jon and thank you Rairdon. More

From my original comment, I receive a message from Rairdon's. Funny how all the negative comments turned into "positive" in almost every 2-4 weeks. Thus boosting their reputation to 4 (or above) Rairdon's. Funny how all the negative comments turned into "positive" in almost every 2-4 weeks. Thus boosting their reputation to 4 (or above) out of 5. I hope they changed their "defensive" attitude. Seriously it doesn't do well for the business. But then again, if you treat the customer badly, they may just return - or so you may think. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rairdon's Dodge Chrysler Jeep of Smokey Point wrote on 11/5/2010 8:27:49 PM: Can we discuss your issue with Dodge Chrysler Jeep of Smokey Point? haydar wrote on 11/6/2010 3:42:38 PM: You may certainly discuss the matter with the BBB. Answer their request for response first, then we may talk. When I requested assistance from you folks, no one was there to assist; only insults. I was told by your management that I would never find a Jeep at the price I was looking for. (By the way, I had 15000 USD cash in my pocket at the time of looking for purchase. I would've walked out with a car if I was treated well.) Guess what, I am a Jeep owner now and way less mileage than the one you folks showed me, mechanically sound, and Limited edition (with all the bells and whistles). I currently stand as I have nothing to discuss with Rairdon's Smokey Point, until BBB response is satisfied. Regards ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Did I mention that they didn't return my message to change my mind? Oh, well. Loss of a customer is not such a big loss after-all. Oh, yeah. I am in the business of buying another SUV for myself (cash again). I certainly won't be stopping by Rairdon's for sure. More

i was totally surprised how much this dealer helped out my friend. I took my friend there to buy a used vehicle cause i bought mine there, he sat with us for 2 days making sure we got the price and monthly my friend. I took my friend there to buy a used vehicle cause i bought mine there, he sat with us for 2 days making sure we got the price and monthly payments at what WE wanted it to be. He also made sure we got the right vehicle for the driver. He was very open and honest with us, and was even going out of his way looking for the right vehicles at other locations. I will definitly refer all my friends and family members there. Ashley Bruder 208-608-6427 More

I bought my car from here and it was the worst mistake I've ever made. They are local so I gave them a chance. They talked the talk and walked the walk and I fell for it. I'm not going to go into all t I've ever made. They are local so I gave them a chance. They talked the talk and walked the walk and I fell for it. I'm not going to go into all the problems I encountered but, suffice to say that after giving them numerous chances to redeem themselves, I have had enough. Today was the last straw...I took my car in for an oil change a couple weeks ago. Service department was great. but, what I noticed while I was there, was that the dealership itself was really dirty. Dust caked (not even kidding...look at the chrome chrysler sign - Gross) all over everything and when I walked out onto the lot no one seemed interested in even acknowledging me. I didn't give it a second thought, as I've had quite a few problems with them previously and it just seemed par for the course until, I was chosen for a phone survey. I told the person I talked to what I observed and left it at that. Didn't think anything would come of it but, today I received a follow up call from someone at the dealership and, when I told him what I observed, he seemed to get very defensive and kept trying to justify what I had described to him. His lack of interest in what I had to say only irratated me... then, to add insult to injury, he closed the conversation by saying it sounds like you don't like our dealership and, I was just going to offer you a free oil change. At this point I was very upset and told him I didn't need his "free oil change" and, proceeded to hang up. There are far too many dealerships out there who are more than happy to perform my car maintenance and take my money and, in this economy you would think they would be appreciative for the business. More

I have bought 5 vehicles in fifteen years from them. Always have been funny, respectful, helpful, knowledgeable and kind. I just had my Jeep Liberty serviced for it's 70000 mile, drain every fluid, rep Always have been funny, respectful, helpful, knowledgeable and kind. I just had my Jeep Liberty serviced for it's 70000 mile, drain every fluid, replace the brakes front and rear & a host of other work. It was all done in a day, within the estimate and they washed the rig when they were done. Iwould recommend them to anyone. For service or sales, try Rairdon's @ Smokey Point! From JD. More

From the moment we walked on the lot at Smokey Point Rairdon's Adam was very friendly and attentive to what I was looking for. After describing the type of car I was looking for he directed me to the Do Rairdon's Adam was very friendly and attentive to what I was looking for. After describing the type of car I was looking for he directed me to the Dodge Journey. The car was perfect and more than met my criteria. I spent the next few days researching the car and shopping around for the best deal. Adam called a couple times to follow-up but was never pushy. He offered to let me take the car for a few hours to see how it would accommodate my 7 month old with his car seat and all his gear. Adam was very knowledgeable about all the features of the Journey and even programmed the radio stations and set up the U Connect phone system for me (just for my test drive). A couple days later I heard from the manager, Brian and we were able to negotiate a deal over the phone with an email confirmation. When I arrived to finalize the deal I knew exactly what I was getting and there were no surprises. Everyone worked as quickly as possible to help me get out the door with my new car in time to put my little one to bed. I appreciate the fact that SP Rairdon's valued my time and did not try to give me the run-around. I absolutely love my new Dodge Journey, and will continue to do business at SP Rairdon's. More

From the first email I sent out to the dealership Jared was all over it. He replied back promptly and often as we communicated on what I needed to do to get into a car. He was upfront and honest in our dea was all over it. He replied back promptly and often as we communicated on what I needed to do to get into a car. He was upfront and honest in our dealing. I will highly recommend Rairdon and Jared to anyone looking for a great deal, good person and a fantastic experience in purchasing a car. More