Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville

On November 4th, I visited Rairdon of Marysville after seeing a Dodge Ram online and scheduling a test drive. When I arrived, the truck was gone. (With both my dad and stepdad having been car salesmen, I seeing a Dodge Ram online and scheduling a test drive. When I arrived, the truck was gone. (With both my dad and stepdad having been car salesmen, I recognized the bait-and-switch.) Instead, I was shown a lifted silver 2013 Dodge Ram 4WD. It looked good, but once inside, I noticed the check engine light was on. The salesman said, “We did our checks; everything is perfect. The light is on because it's lifted. Unless you want to buy a $1,000 part, it’ll stay on.” I couldn’t verify if that was true. I also noticed the heater wasn’t working. He told me it just needed time to warm up. Despite concerns, I took out a $25,726.73 loan and bought the truck. Within the first week, I called the dealership over five times because the heater still didn’t work. No one ever called me back. They advertise a 7-day return policy, but it's useless if no one responds. I found in my paperwork the personal cell number the fiance manager gave me. He stated he knew he sold me a bad truck—but he doesn’t even work there anymore. He went on saying the store manager tried to beat him up with a baseball bat when he quit. Since then, the truck has been in the shop multiple times. I took it to Rairdon of Bellingham (a sister dealership). First repair: a module and part #68199793AH – PDC, costing $2,800. Then the heater repair: $2,500. Most recently, the truck wouldn’t start. It's now at the dealership getting a new solenoid pack, fluids, and a new transmission, costing me another $3,000 for the first part and who knows for the transmission.There is no way a truck with a failing transmission should’ve been sold. Both the CSM at Rairdon of Bellingham and I have reached out to Rairdon of Marysville recently to resolve this—and we’ve received no response. I looked up in KellyBlueBook the cost of a truck with a broken transmission. You cant sell one!! This experience has been extremely frustrating, inconvenient and financially damaging to me. More

They offered my used truck at thousands above what they were offering it to the general public. It was not something they told me, but was something I found out. were offering it to the general public. It was not something they told me, but was something I found out. More

This service center is by far the worst in the nation. Took my 22 ram 3500 in for a few recalls and told them the transmisdion was acting up so they drove it around the block a few times and said nothing Took my 22 ram 3500 in for a few recalls and told them the transmisdion was acting up so they drove it around the block a few times and said nothing is wrong with it and told me i needed to pay $259.00 for diagnostic fee which they did not diagnose anything. Total joke of a business. I will never step foot in smokey point rairdons again. Not to buy a vehicle or service any of my rigs. More

Ridiculous service staff. Brought in for a A/C issue and they tried to rack up almost $10k in fixes. Not the first time they’ve done this. Stop trying to tack advantage of pe Brought in for a A/C issue and they tried to rack up almost $10k in fixes. Not the first time they’ve done this. Stop trying to tack advantage of people. More

If I could give the service department 0 stars I would. I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service advis I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service adviser was telling me that he didn't think it would be covered and that I needed to talk to the service manager. When I explained that the mechanic at truck toys discovered the leak and told me to go to the dealership he started telling me it was my fault for letting an uncertified person look at my truck (mind you truck toys is certified) and told me if the strut was leaking why would I have driven it to the dealership and that they would not cover it. When I tried to discuss it further he told me he was done talking and to get out of his office. Funny thing is he did the same thing to the woman prior. Stay far away from this place. That is not how you treat customers, I bought my truck brand new from them and have taken it for services there until now. Won't ever set foot in that place again More

Very friendly helpful staff and I trust their work. I feel they are honest when answering my questions. I don’t see anything negative in the service here. I feel they are honest when answering my questions. I don’t see anything negative in the service here. More

Service department has great customer service always willing to help polite and they get the repair done correctly willing to help polite and they get the repair done correctly More

I am very pleased with the service the personal is very professional and very spoken with instructions I am very grateful with service I received thank you.. professional and very spoken with instructions I am very grateful with service I received thank you.. More

Great service, Nice and friendly people, the work gets done in a timely manner. 10 on the satisfaction scale. done in a timely manner. 10 on the satisfaction scale. More