Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

Any dealer whose phone answering menu starts with “for unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kin unresolved issues, press 1”. Which then goes into a vicious circle - eventually having to leave a message and not getting in touch with anyone - kinda sets an accurate tone of what it’s like dealing with them. After negotiating on a car from out of state - I agreed to their counter offer - then they backed out and raised price $1000. Then they did it a second time and eventually said they wouldn’t sell car to me because I said “bad things” after getting the run around on the price they gave me. Haha….. This experience is the poster child of unprofessionalism. They sell expensive cars and this is the treatment you may get. I have the entire discussion in a text thread and would love to share this with the owner - but assume he’ll never call me back either…… I mean, who cares about customer relations and ethics when you sell fancy, expensive cars, right!!?? Run from these clowns More

My experience was great, since Steve did an amazing job. Rocky start but fabulous finish. Rocky start but fabulous finish. More

Right on time, car fixed as expected, great personnel, beautiful loaner car. 5 stars on all. beautiful loaner car. 5 stars on all. More

It was a long process in order for me to purchase my car because other factors. Aaron, Ian and Dennis were very patient and working with me. They ultimately worked out a very positive deal. because other factors. Aaron, Ian and Dennis were very patient and working with me. They ultimately worked out a very positive deal. More

A little communication goes a long way. ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Par ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Part delays, wrong parts delivered - that happens, likely not their fault. However, unanswered calls and ignored emails isn't professional, so for weeks at a time I had no clue what the status was. Add some typical dealer shenanigans (keep in mind shop rate is $205/hr): - Advised new brake pads and brake fluid flush, except I flushed with new fluid < 24 hrs earlier...tech didn't use a brake fluid tester and just assumed. - Advised a cabin micro filter despite being changed 3k miles ago. - Advised new air filter despite aftermarket air intake. - Mount & balance some new tires, concurrent with TPMS system error. Error ended up being 1 dead sensor batt. Tech said they could swap the 1 extra sensor I had in for the bad one, except chose not to do so during the M&B process, instead creating a separate line-item charge, at $105 to do so. Effectively double-charging. - Excessive RR toe-in. As part of replacing pinion boot and inner tie rods under warranty an alignment was necessary. Alignment was performed (only for centering steering wheel & steering sensor), didn't adjust out-of-spec F camber or the RR toe-in, then asked $190 for the work. This is equiv. to Les Schwab (whom I used to work for) performing a full alignment (~$140 here), telling you it's out-of-spec (I had to ask them for the alignment spec sheet) and letting you go on your merry way. I didn't approve that work, so after some pushback the work was voided. During 2 prior visits > 5 yrs ago I had fantastic experiences, not so anymore and glad not to ever use them again. Advisors are doing their best given a mediocre situation, and the double-charging is common. More

Excellent service dept. Friendly and knowledgeable staff. Always willing to help out with any questions. Friendly and knowledgeable staff. Always willing to help out with any questions. More

The service and conversations with Jasmine Arnold is one of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as of the best experiences I have had. Jasmine is knowledge, professional and extremely helpful in assisting me. The service on my car was top notch as well. More

One of the best experiences I’ve had purchasing a vehicle. Most of our negotiations concluded electronically with the final paperwork a formality. These folks are honest and trustworthy. Gave me a vehicle. Most of our negotiations concluded electronically with the final paperwork a formality. These folks are honest and trustworthy. Gave me an excellent value for my trade. Highly recommend them. More

I am forever grateful to the staff at Rairdons Fiat of Kirkland. We were treated with kindness and they were so thorough sharing their knowledge of my dream car the Alfa Romeo. Considering I was under a t Kirkland. We were treated with kindness and they were so thorough sharing their knowledge of my dream car the Alfa Romeo. Considering I was under a time constraint, they were accommodating to our every request. Especially thankful to finance dept and our sales embassador for all of their quick wit and humor. I love these guys! I'm now a customer for life! More

Always a positive experience with the service department! The service rep who helped me, Nasreen, is fantastic and does a great job. This is one of the better service providers I have ever dealt with! The service rep who helped me, Nasreen, is fantastic and does a great job. This is one of the better service providers I have ever dealt with! More