Rainier Dodge

Ridiculously difficult to deal with. Horrible customer service. Took me vehicle there for some warranty work. The job quoted 17 hrs for repair and they took over TWO WEEKS to complete it. Sure, some part service. Took me vehicle there for some warranty work. The job quoted 17 hrs for repair and they took over TWO WEEKS to complete it. Sure, some parts delays impacted that, but negligence more than anything was the top factor. On the first original appointment for an oil change and inspection, I was told to plan for 4 hours to wait for at, and it took 6. At the end of that appointment I was told the parts were approved and being ordered, and set up the appointment for the repairs to be a week and a half later. On the day repairs were supposed to start, in was told that it would probably only take 3-4 days, but we'll plan for 5, just in case there were any parts delays. On day 5, instead of getting the call to pick my vehicle up, I got the call saying the forgot to order an additional parts needed for the repair. So, now my truck has to sit there through the weekend. Hopefully the parts will arrive by Monday, but could be as late as Wednesday. Monday comes, no phone call. Tuesday comes, no phone call. Wednesday comes, I sent an email to both the service manager and general manager. No reply. 4 hours later I called to speak with the Service Manager. He was able to explain some reasons for the lengthy delay, but for the most part, an unproductive conversation. I was also told that some my concerns were trivial. We ended the day again with no vehicle. The next day, according to the service manager, the tech would be wrapping up the repairs early morning, test driving it and it should have been ready to go late morning/early afternoon. Again, no phone call, no update. I called early afternoon and was told that the tech was STILL working on it but repairs SHOULD be completed by the end of business that day. About 4 pm, the service writer calls and states that I will be unable to pick up my vehicle due to something that wasn't an issue to begin with, now leaking coolant and they will need to overnight that part. Friday, late morning, I get a phone call stating the leaking hose had been repaired, however NOW, one of the original repairs (timing cover gasket) had failed and was leaking oil. I asked why it wasn't noticed yhe day prior so we could have ordered the part then with the hose. She told me it just started leaking. (If it were truly a failed gasket, it would have immediately started leaking while it was on the day priors 40 mile test drive and under pressure). The repairs were "completed" Saturday and it was able to pick up the following Monday. Still having issues with one of my original repairs, and my the entire cab of my truck stinks line diesel whenever the vents run. The WORST experience ever! Will be writing Dodge corporate and my attorney. Garbage Company. More

I went on car gurus last night an found a Dodge Charger listed for 20,981 dollars which is a great price so I got in contact with a sales representative and I told him I would come in the next morning not listed for 20,981 dollars which is a great price so I got in contact with a sales representative and I told him I would come in the next morning not even 12 hours difference. I drove all the way to the dealership and test drove the car and said I wanted it. The guy went and talked to the boss and they said that the market “adjusted” over night and now the vehicle was listed at 23,000 and would be 27,000 after taxes and everything. They got me in the door and then bait and switched to try and get me to pay the more expensive price. I told him I would do 24,000 out the door and the manager said no and did not want to do business with us. I would not go here for a car they are not trust worthy and are going to try and scam you. If they treat there customers like that they are not a good company, and I’m happy I did not do business with them. More

Overpriced parts. Cheaper at other dealers. Gauging on key fobs. $736.00 for one key. Komo said about half is reasonable key fobs. $736.00 for one key. Komo said about half is reasonable More

2015 Ram 2500 Diesel. Bought new and had many issues with the key fob. Should have been a warranty item. Key would make the check engine light come on. Took the truck to the dealership 5 times. Each service the key fob. Should have been a warranty item. Key would make the check engine light come on. Took the truck to the dealership 5 times. Each service spot was around $100.00 to reset the light to only have it come back on. They never fixed it or even washed the truck. We ended up buying a 2021 Tundra Limited. Not a single issue with the Toyota and by the way two years service included at no charge and they wash my vehicle EVERY TIME. Rainer Dodge sucks. Never buying anything from them again. Casey and his dad should find something else to do then take peoples money and not provide decent service. More

This is our third car we have bought at Rainier Dodge. You would think if you spent that much money on a car even if it was used they would offer you 2 keys . This isn’t one of those used car dealerships You would think if you spent that much money on a car even if it was used they would offer you 2 keys . This isn’t one of those used car dealerships you see going down Pac. Ave. in Tacoma. My husband had gone in to get a oil change that day and came back with a new/used car . Mind you it wasn’t a Dodge this time . We asked Trey if he could help us get another key and after two weeks we still never heard back from him .My husband left him several messages but he just couldn’t find the time. Thank you Sam for following through and atleast getting back to him . We were told they would offer us another key at cost . Then we both asked Trey if we could get the oil change added onto our new car . But Trey told us “No”! I feel Trey could of done a better job helping us out , especially since he knew us. We are so disappointed in how this all went down. It will be hard to recommend them to any of our family , friends or coworkers. More

I don't usually take time to leave reviews (good or bad) but I am absolutely appalled that I trusted the service department to give me a fair and accurate diagnosis on my Jeep. I was quoted $150 for an but I am absolutely appalled that I trusted the service department to give me a fair and accurate diagnosis on my Jeep. I was quoted $150 for an hour of diagnostic work. They gave me different stories about what exactly the technician did to determine the recommendation. After questioning the validity of the work, they said they wouldn't charge me for a full hour. They offered me $20 off but also added an undisclosed and unauthorized $20 shop supply fee and still charged me $150 +tax. I went against my better judgement thinking they could offer a more thorough diagnosis, but they weren't able to tell me anything I didn't already know. I called them out and still got taken advantage of. Go at your own risk! More

I had had the most awesome service and experience I have had in over 30 years of automobile purchasing. My sales consultant, Sam LeBlanc is the most professional, courteous and devoted gentleman I have eve had in over 30 years of automobile purchasing. My sales consultant, Sam LeBlanc is the most professional, courteous and devoted gentleman I have ever dealt with when it came to purchasing my 2013 Chevy Volt. I had explained to him over the phone what exactly I was looking for for a vehicle that would best support my work commute and he was able to have the volt ready for me to look at and take out for a test drive the minute I pulled into the dealership. First impression is everything to me and the fact that Sam came out to greet my son and I before we even had gotten out of our truck and welcomed us to the dealership, told me right off that we were going to be welcomed into the dealership. He had the 2013 Chevy Volt ready for us to look at and take out for a test drive after he showed us the car and ensured we had all the proper documentation we needed to take the car for our test drive. The car is in mint condition, the price was exactly what I was able to afford and the entire sales staff were extremely professional. The financial dept was able to provide me with a very unexpected but spectacular warranty coverage plan for my Volt and the were able to keep my payment where I was wanted to keep it at. What I love the most about my experience is that the second we pulled into the lot, I knew we were going to be in great hands. Just the conversations that Sam and I had prior to my son and I making our way there, told me I was going to be headed to the right dealership. There was no hassle, no hidden surprises. Everyone and everything was up front and honest, sincere and it was I must honestly say the most enjoyable experience that I have ever had at any dealership since I have been driving for the past 32 years. I thank you Sam LeBlanc and the entire sales associates at Rainer Dodge at 2550 Carriage Loop, SW Olympia. You have it right, and you have earned my business. I will be sure to send any one of my friends and family your way if they are in the market for a new and or a used vehicle. Thank you again from my family to yours and especially thank you all for helping me bring my New Year into a great one. More

Rainier Dodge is the worst car dealer I have ever dealt with. We had a starting issue and corrosion under the paint on the hood of our 2017 Pacifica. Went in on Aug. 5th and the service dept. had me get with. We had a starting issue and corrosion under the paint on the hood of our 2017 Pacifica. Went in on Aug. 5th and the service dept. had me get an estimate then told me they would let me know. I went in three times and called several times to find out the status only to get excuses. I finally called Chysler headquarters and the hood got taken care of immediately! I then went to I-5 Dodge in Centrailia where they looked at the starting issue and found out the fuel pump was bad. It took them about 5 minutes to figure it out. They were very professional and nice to deal with. What a contrast from Rainier Dodge. I will be buying a new vehicle soon and I will be going to I-5 Dodge when I do. I bought the last two vehicles from Rainier Dodge but I won't be back. Their service dept. is no service. I would give no stars but don't have that option so they get one. More

Stay away! Took car in for an airbag recall- airbag light came on when I picked it up! They said not their problem? Went back and then they charged me for their mistake! Worst service department ever- came on when I picked it up! They said not their problem? Went back and then they charged me for their mistake! Worst service department ever- More

Service Took our Jeep to Rainier Dodge today for an unexpected repair. The service department was pleasant and efficient and I was back on my way within five Took our Jeep to Rainier Dodge today for an unexpected repair. The service department was pleasant and efficient and I was back on my way within five minutes. Thank you, Rainier Dodge! More