Rainier Dodge
Olympia, WA
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Took my truck in to get recalls and alignment done, was told several different stories that it could be done without issue as I have had trouble getting it done because Dodge welded the drag link. Told me told several different stories that it could be done without issue as I have had trouble getting it done because Dodge welded the drag link. Told me my truck was done after 4 days, keeping it over the weekend and also told me they would need to keep it over the weekend so they could get alignment done on Monday. So I went 4 days without my truck for 1 day of service work and never communicated the alignment issue till I ask on the day I picked it up and there was no resolution with a problem Dodge has created with welding the drag link and no way to do an alignment, should have bought a Chevy. More
Reps are good, but a couple of times, they were too busy to answer the phone. I waited for the service to be completed, and the wait time was appropriate for the work. Meaning, they honored the scheduled ap to answer the phone. I waited for the service to be completed, and the wait time was appropriate for the work. Meaning, they honored the scheduled appointment time. No issues with the work that was completed. More
Good service. Helpful at the counter. Could have been better about keeping me updated on progress and when my vehicle would be ready for pick up. Helpful at the counter. Could have been better about keeping me updated on progress and when my vehicle would be ready for pick up. More