Rainbow Northshore GMC - Service Center

Excellent Service Department Fred in the Service Department went far above what is expected to make sure that I was taken care of. He took the time to listen to my concerns. Fred in the Service Department went far above what is expected to make sure that I was taken care of. He took the time to listen to my concerns. More

Warranty work Wayne was great and my car was complete before the time I requested. The parts were ordered and I was called promptly when they came in. Very satisfie Wayne was great and my car was complete before the time I requested. The parts were ordered and I was called promptly when they came in. Very satisfied! More

Disorganized uninformed service center Called ahead brought my truck in for an Oil change tire rotation and a noice that was happening when I put it in reverse and vibration when it hit 65 Called ahead brought my truck in for an Oil change tire rotation and a noice that was happening when I put it in reverse and vibration when it hit 65-70 mph. Got to the service center to drop it off and no one was aware I was coming let along the I was to be getting a loaned vehicle. Then I was told they found nothing wrong with my car so I could pick it up only to get a call to say yup found it has a recall need to take care of that then I was told on Friday 2 days after I dropped it off that it still would not be ready for me to pick up but I had to drop off the loaner and so I drop off the loaner only to find out my truck is ready to get picked up?! Bunch of clueless people working there and they had zero regard for my time More

Excellent sales and services I would recommend Rainbow Northshore to anyone who was looking for a vehicle or service and might I add the most easy people to deal with when buying I would recommend Rainbow Northshore to anyone who was looking for a vehicle or service and might I add the most easy people to deal with when buying a vehicle More

Speedy service Went there for oil change with appointment. Service was speedy with a car wash. I was very satisfied. Found out that I was going to have the rear b Went there for oil change with appointment. Service was speedy with a car wash. I was very satisfied. Found out that I was going to have the rear brake shoes changed soon. More

Great Service Experience Very prompt, very courteous staff. And, with the website discount coupon code, the price is not bad. With most of my vehicles, I change the oil and Very prompt, very courteous staff. And, with the website discount coupon code, the price is not bad. With most of my vehicles, I change the oil and filter and rotate the tires on my own. However, with the price discount and the prompt service, I've always had this dealership service my Yukon. More

Great Service Everyone was extremely helpful, from sales rep to service. The staff went above and beyond to meet the needs of customer. Look forward to continue t Everyone was extremely helpful, from sales rep to service. The staff went above and beyond to meet the needs of customer. Look forward to continue to have this type of service in the future. More

The services provided was excellent The rating given was well deserved because of the excellent service I received. I will be sure to recommend others to take advantage of the service b The rating given was well deserved because of the excellent service I received. I will be sure to recommend others to take advantage of the service being offered. More

Unpleasant and adversarial from start to finish. Extremely poor service experience. Communication, pricing, labor rate concerns are all problems. Vehicle brought in for service around well-publicized Extremely poor service experience. Communication, pricing, labor rate concerns are all problems. Vehicle brought in for service around well-publicized brake failure issue. I felt that the service department was doing the bare minimum to address my concerns to the manufacturer or to answer questions. I also felt that the hours charged for the work were excessive. Price increased from the quoted amount. When I picked up the car, service manager Joel Miller disappeared during the conversation. After waiting an excessive length of time, I simply paid the bill. The cashier handed me the keys to the truck but did not know where the truck was located. I found it in the back of the property and had to drive it out myself. I stopped at the service bay to discard the carpet protector and window tag that the service techs used. The experience was unpleasant and adversarial from start to finish. EDIT: I was just notified of a recall (GM recall number: N192268490). According to the recall information, this issue is software related, not a parts problem. This dealership charged me $728 to replace a part that did not need to be replaced and, given the recall, STILL did not fix the problem. More

A Very Positive Experience My visit to the service center was the first with my 2019 Buick Accord. I arrived early at 7:15 and was the first customer of the day. I was greeted My visit to the service center was the first with my 2019 Buick Accord. I arrived early at 7:15 and was the first customer of the day. I was greeted with a smile by Sena Spinks, the service advisor, who took care of the paperwork, and assured my wife and me that the oil change, tire rotation and checkup would be done in about an hour. We went to the Fat Spoon for breakfast, and when we returned, the car was just about ready. So a 5 star rating from me. Sena gets high marks for her attitude and efficiency. She is an excellent representative for Rainbow. My Encore is a great car. Handles well, has good gas mileage (28 mpg) and has had no problem for the first 6000 miles. More