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Rainbow Luxury Imports - Service Center

Covington, LA

4.7
121 Reviews

121 Reviews of Rainbow Luxury Imports - Service Center

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December 23, 2022

It is always a pleasure going to the dealership. Customer service is excellent. Tommy is very pleasant, and knowledgeable. He always looks out for his customers. More

by Nathalie C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Rainbow Luxury Imports responded

Thank you for taking the time to leave such a pleasant review. We are happy that you had another great experience with Tommy and we look forward to seeing you again soon.

December 15, 2022

Excellent customer service and excellent work! Feels like new car! Great service! Tommy was extremely helpful! More

by FAVSAINTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Kadak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curran Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Sharp
Dec 15, 2022 -

Rainbow Luxury Imports responded

Thank you for your business and for taking the time to leave a review about your experience. We are so happy to see that our parts and service department took great care of you and your vehicle. We look forward to your next visit

December 07, 2022

Very friendly staff. Great service and waiting area. Tommy was very helpful and I was ready to go very quickly. More

by GOSPELREADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

Rainbow Luxury Imports responded

Thank you for the great review. We look forward to your next service visit.

November 30, 2022

I spoke with Mr. McGinnis regarding an Extended Warranty that was purchased. The Extended Warranty should have begun after the Manufacturer's Warranty. Instead of l More

by lewistrim
Recommend Dealer
No
Employees Worked With
Don McGinnis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Rainbow Luxury Imports responded

We're sorry that you feel this way. When you purchased your vehicle you signed an extended warranty contract. The contract clearly states the expiration date and mileage. If the vehicle is in Mfg warranty at the time of purchase, the extended warranty start date is the vehicles original in service date which is the same date that the mfg warranty starts. The mfg warranty on the vehicle expired on 2020 and the extended warranty did carry over until 2022. Again, we are sorry that there was a misunderstanding about the starting date of the warranty.

Dec 01, 2022 -

lewistrim responded

The original warranty documents do state the original inservice date of the car but the salesman led me to believe that the warranty I was purchasing would not come into effect until the manufacturer's warranty expired. My problem is misleading sales practices and arrogant, largely unavailable management staff. Thankfully, there are lots of other car dealers to do business with. Also, Mr McGinnis kept insisting that Jaguars warranty period was 4 years or 50000 miles. I suggest that he do as I did and contact Jaguar so they can tell him, as I tried to, while he kept informing me of his years of experience and that he "knows this this stuff inside and out", that 2016 Jaguars are warranted for 5 years or 60000 miles.

November 25, 2022

Love Rainbow. Especially their service department with Tommy and Joey. They are the best I’ve ever had. Knowledgeable and helpful. More

by bobellis100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Rainbow Luxury Imports responded

Thank you for the great review of our service and parts departments. We appreciate your business and hope to see you again soon

November 23, 2022

Love Rainbow and it’s service people and would recommend them to anyone. Especially Tommy and Joey are very friendly, professional, helpful and knowledgeable . More

by bobellis100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Rainbow Luxury Imports responded

Thank you for the kind words Mr. Ellis. We certainly appreciate your business and look forward to your next visit.

November 04, 2022

Service department was courteous and completed job in a timely manner. The appointment they gave me was at my convenience. More

by DEBORAHRANEY51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Rainbow Luxury Imports responded

Thank you for taking the time to leave a review Deborah. We are grateful for your business and look forward to seeing you again soon

November 01, 2022

Tommy in service was absolutely amazing. He kept me informed on every step of getting our car fixed. And the techs got it completed in a very timely manner. More

by KAITLYN6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Rainbow Luxury Imports responded

Thank you for the great review Kaitlyn. We appreciate your business and look forward to your next service visit.

October 24, 2022

Tommy is service department was great, knowledgeable, and took great care of my car needs! More

by DAVID4OWENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Rainbow Luxury Imports responded

Thank you for the great review and feedback David. We look forward to seeing you again soon.

October 13, 2022

Greatly appreciated and very organized. Gets the job done. Works in a timely manner. 👌 appreciated More

by CWINSTON898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Piglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curran Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Rainbow Luxury Imports responded

Thank you for the awesome testimony of your experience with us. We appreciate your business and look forward to your next visit.

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