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Rafferty Subaru

Newtown Square, PA

4.8
4,938 Reviews

4700 West Chester Pike

Newtown Square, PA

19073

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4,938 Reviews of Rafferty Subaru

September 16, 2025

We are very unsatisfied. We brought our almost new 2024 Impreza, our first Subaru ever in our family, to have it serviced on September 8, 2025 !! When we picked it up and got More

by Stan and Jacqui Levy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Billbrough
Sep 17, 2025 -

Rafferty Subaru responded

Thank you for your continued loyalty and for taking the time to share your recent experience with us. We sincerely apologize that your visit did not meet expectations—particularly after the effort you made to call ahead and travel a distance to our location. As part of our standard operating procedures, the Express Department is expected to check state inspection stickers at every visit, and we clearly fell short in this instance. We also understand the importance of your time and regret any miscommunication surrounding your additional service request. Your feedback is invaluable and will be reviewed internally to help us improve coordination and ensure greater transparency moving forward. Our Service Manager, Kevin Naessens, has left you a voicemail and would appreciate the opportunity to speak with you directly to help resolve the matter and make things right. We look forward to reconnecting with you soon.

September 15, 2025

Went to the Express Service for a oil change. As I spoke to the clerk my car was moved to the service area. I was told it may be one and a half hour. My car was already in the back so I figure I More

by Jff0075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None taken
Sep 17, 2025 -

Rafferty Subaru responded

Thank you for sharing your recent experience with us. We’re sorry to hear about the extended wait time during your visit and understand how frustrating that can be, especially for a routine service like an oil change. To better serve our customers and maintain the efficiency of our express services, we have transitioned to a primarily appointment-based system. This change was communicated via email to all customers in our database several months ago. Currently, we are servicing an average of 30 express vehicles per day, with 18–22 of those visits scheduled in advance. This reflects a strong customer preference for the ability to reserve service times. In response, we’ve made it a priority in 2025 to listen more closely to customer feedback and implement changes that align with their needs—appointment scheduling for express services being one of them. Because the majority of our customers now prefer and expect to schedule their visits, we are honoring those appointments first as a commitment to their time. Walk-in customers are still welcome and will be accommodated as availability allows, but may experience longer wait times as we "squeeze in" their vehicles between scheduled appointments. We sincerely appreciate your feedback and encourage you to schedule your express service in advance going forward to ensure a more efficient visit. If you would like to discuss your experience further, please feel free to contact our Service Manager, Kevin Naessens, at knaessens@raffertysubaru.com. Your input is valuable, and we look forward to providing you with a faster, more seamless service experience in the future.

September 14, 2025

Always a great experience! I’ve been a lifelong, repeat customer at Rafferty, and they never disappoint. The staff is consistently knowledgeable, honest, and friendly. I’ll def More

by trish.d.neff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Tocci
Sep 15, 2025 -

Rafferty Subaru responded

Thank you for your wonderful feedback, Trish! We’re thrilled to hear about your positive experiences with our team. Your loyalty means the world to us, and we look forward to helping you again in the future!

September 12, 2025

We bought our 3rd vehicle from the dealership and would go back if need another subaru More

by JH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike from used car sales also very helpful, Mike Hart
Sep 15, 2025 -

Rafferty Subaru responded

Thank you! We're thrilled to hear that you've chosen us for your third Subaru purchase. Your continued trust means the world to us, and we look forward to assisting you again in the future! Enjoy your new ride and drive safe!

September 12, 2025

I have repeatedly taken all of my Subarus to Rafferty for service and repair work. The service advisors are friendly and knowledgeable, and I appreciate the loaner vehicle service. The service technicians ar More

by mbowers777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Colozzo, Service Advisor
Sep 15, 2025 -

Rafferty Subaru responded

Thanks for the fantastic feedback! We're thrilled to hear that our team has consistently provided you with friendly and knowledgeable service. It's great to know you appreciate our loaner vehicle service too. We look forward to continuing to meet your Subaru needs!

September 11, 2025

Service was packed - at least 2 dozen waiting when I arrived without an appointment. I was taken, my car was serviced and I was out within an hour - problem solved. Tire issue - Thank you Rafferty .. Th More

by CKBASSETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker
Sep 12, 2025 -

Rafferty Subaru responded

We're thrilled to hear about your positive experience! Our team strives to provide efficient service, even during busy times. We're glad Parker could help with your tire issue. Thank you for choosing us!

September 10, 2025

In the past I've spent almost full days at a dealership trying to get to the final deal. Dean at Rafferty Subaru showed respect for my research and gave me a fantastic deal on my new Subaru Outback, includ More

by Robinadele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob (tech), Dean Glyptis, Chad Myers
Sep 12, 2025 -

Rafferty Subaru responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Dean and Rob. Empowering our customers and respecting their needs is our priority. Enjoy your new Subaru Outback, and we're here for any future questions or support you might need!

September 10, 2025

I love Rafferty Subaru service. They keep me apprised of all they're doing and they keep my car in great running condition. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Kelly Billbrough
Sep 12, 2025 -

Rafferty Subaru responded

Thank you, Lisa! We're thrilled to hear you love our service and appreciate our communication. Keeping your car running smoothly is our top priority, and it's great to know we're meeting your expectations. We look forward to serving you again!

September 07, 2025

The service department staff were courteous and professional. Jeffrey Forbes was especially helpful, going above and beyond to address my car issue and ensure a satisfactory result. I truly appreci More

by F4shirazi
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Forbes
Sep 08, 2025 -

Rafferty Subaru responded

Thank you for the fantastic feedback! We're excited to hear about your positive experience with our service department and Jeffrey's dedication. Your recommendation means a lot to us, and we're here to help whenever you need assistance with your vehicle!

September 06, 2025

Larry at Subaru was extremely helpful and was there for me every step of the way in my leasing of a Subaru Forester.I would recommend him to anyone who is buying or leasing a Subaru.My many thanks to him f More

by Tomhelentmc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Seavey
Sep 08, 2025 -

Rafferty Subaru responded

Thank you for your fantastic feedback! We're excited to hear that Larry provided such exceptional support during your leasing experience. Your recommendation means a lot to us, and we’re glad you love your Subaru Forester. Enjoy the ride and happy driving!