Rafferty Subaru

Rafferty Subaru responded

Thank you for taking the time to share! We're so happy to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service. Happy driving!

Rafferty Subaru responded

Thanks for the fantastic feedback! We're very excited to hear you had a great experience with our express service. Our team always strives to provide professional and friendly service. We appreciate your support and look forward to helping you again!

Rafferty Subaru responded

Joyce, we’re so happy to hear about your positive experience with Rafferty! Providing great service to you and your family is our priority. Enjoy your new ride, and thanks for being a valued customer!

Rafferty Subaru responded

Thanks for the fantastic review! We’re very happy to hear you’ve had such positive experiences with us and appreciate your trust in our team. We’re here to keep your Subaru running smoothly for many more miles ahead! Safe travels!

Rafferty Subaru responded

Thanks for the fantastic feedback, Cara! It's amazing to hear about your great experience with Claire. Our team always aims for a smooth and enjoyable process, and your recommendation means a lot. Enjoy your new car, and we look forward to seeing you again!

Rafferty Subaru responded

Thank you for taking the time to share your 5 star feedback! We’re excited to hear you had such a great experience with our team and that your ride ran perfectly on your trip. We appreciate your support and look forward to helping you again in the future!

Rafferty Subaru responded

Thanks for your fantastic review! We're thrilled to hear that Mike provided you with such a positive experience. Your satisfaction is our top priority, and we appreciate your feedback. Happy driving!

Rafferty Subaru responded

We sincerely regret to hear about your experience and understand that it did not meet your expectations. Providing honest, professional, and customer-focused service is always our priority, and we strive to ensure every customer feels heard and supported. We understand that conversations prior to this review may not have fully addressed your concerns, and we truly appreciate you sharing your feedback. If there’s anything more we can do to assist you, we encourage you to reach out to our General Sales Manager, Bob Rafferty Jr, at bobr@raffertysubaru.com. We welcome the opportunity to better understand your concerns and work toward a resolution.

Scharr responded

Dear Mr Rafferty, I am following up with you in hopes for some feedback from you. I don’t know if Mr Magness spoke with you about how dissatisfied I was with Mr Cunninghams tactics to keep me there for 5 hours, telling me he’s going to get me a great deal. I was walking out when I felt I wasn’t giving me enough for my 2019 Buick, which his reply was that I wouldn’t get what I wanted because I smoke in it, which I thought was crazy. It kept going back and forth, and I was ready to walk out again, but he said let’s get the financing together to get you a good rate. At that time I thought my bank was at %8. After returning back and forth 3 or 4 times, with different banks, I called my bank and was going to leave again to finance with them at 5.74. Then I got the tag team with Owen and Adam that the 1. 25 difference, isn’t that much with such a small amount. I said, it’s enough for me to go with my bank. Long and short of it, I was given 12,500 for my Buick, total of $9000 down, $5000 from my checking and $4000 on a credit card. The only thing that I can say in my defense is that being there for 5 hours, going back and forth, I don’t know if I felt obligated. Also Owen was not only waiting on myself, he was also working with another customer, which was irking me while there, because I had more questions. I am in a fixed income, and I had to borrow from my sister the $4000, so I don’t pay the credit card fees. The $5000 was supposed to go to my daughters wedding in September. I can’t sleep at night, because I have been regretting this decision since I walked into your dealership. To add more insult to injury, I walked out with no owners manual, or the 2 yr, 24,000 mile warranty. It has been almost 3 weeks and I’ve yet to get owners manual and I also asked for the carfax. I did receive the warranty yesterday. I would really like to sit down and discuss this matter with you, because I’m sure I left out some details. Sincerely, Katherine Scharr Ps. $9000 down, 12.500 for the encore, and a 16,452 loan. That total is $37,952 for a $24,000 car, 2019 Forester. I got totally railroaded , and at first I was ashamed to tell anyone how I was taken advantage of, but I’m now speaking out, because I don’t want another senior citizen like myself be taken advantage of.

Rafferty Subaru responded

Thanks for the great feedback! We're thrilled to hear about your positive experience with Jason and our technician. We appreciate your suggestion regarding the door operation, and we'll make sure to improve on that for future customers. Looking forward to serving you again!