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Radley Chevrolet
Fredericksburg, VA
70 Reviews
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Showing 70 reviews
April 04, 2025
My GMC was purchased on February 10, 2025 from Radley Chevrolet . I have had issues after issues. I have made 6 total trips to get matters corrected. Now after paying all of this money why do I need br Chevrolet . I have had issues after issues. I have made 6 total trips to get matters corrected. Now after paying all of this money why do I need brakes and rotors, however this is suppose to be a certified GMC., the dealer will not right there wrong.. Women they see us a coming and take advantage. I will never buy from Radley again nor would I do any referral. Buyers beware More
by csharps66
Employees Worked With
EJ, Hightower
September 08, 2024
I used Radley's collision center for the repair of my vehicle that was involved in a rear-end collision. When I picked up my vehicle on August 14th, 2024, I pointed out to the service advisor that the tr vehicle that was involved in a rear-end collision. When I picked up my vehicle on August 14th, 2024, I pointed out to the service advisor that the trunk floor hard cover was missing. We looked around for it but were unable to find it. I left with the vehicle and was promised that this would be made right and told to expect a call. No call was ever returned. I called twice more over the next couple of weeks and again was promised a call back, and like previous experience there was no call back. I left a final message with the dealership over a week ago, this time I was promised that Colin Radley would personally return my call that day, again no return call. At this point, I truly believe they are blowing me off and hoping that I'll simply go away. I have a plug in hybrid with a now exposed auxiliary 12 volt battery and hybrid electronics package in the trunk. I worry now about simply grocery shopping with this vehicle as I don't want any of the expensive components in the rear damaged or shorted. I can't get any satisfaction from Radley Chevrolet at this point and will move on to filing a complaint with the auto repair governing authority in Virginia, my insurance company who paid for the repair, and GM Customer Service. I've lived in the area for 15 years now and have used both Radley Chevrolet and Radley Cadillac several times over the years. I will be taking my business to other franchise dealership in the future. I've never been more disappointed in my GM experience as Radley Chevrolet has left me. More
by Wake
Employees Worked With
Christopher Nuckol
February 14, 2024
I had an oil change and tire rotation done on 2/2/24. Upon the return of my vehicle, I could smell antifreeze, but could not locate where it was coming from. A few days later my boyfriend noticed the Upon the return of my vehicle, I could smell antifreeze, but could not locate where it was coming from. A few days later my boyfriend noticed the reservoir was low and that antifreeze was leaking from under the car. I took the car back in and was told the water pump needed to be replaced, was quoted $1,300 and it "may or may not" need a thermostat. Mind you I have driven this car since July 2023 with ZERO issues until I took it in for the oil change. I received no update on if the thermostat was to be replaced- and was called to let me know it was complete. My total was around $100 more than what I was originally quoted- $1435. On 2/13, I called service to get a shuttle to the dealership so that I could pick up my vehicle, and the receptionist seemed annoyed with my request. I waited 45 minutes and no one arrived, so I had to Uber to the dealership and paid $15. Upon picking up my car, I noticed the check engine light was on- it was not that way when I dropped it off. I drove it back to the service bay and was told that the technicians forgot to plug in the new thermostat when the water pump was replaced. Seriously? No one noticed that the check engine light was on as a final check? This is the second vehicle I have had problems with at Radley. The last- it took 7 repeat visits and they still couldn't get it right. I have no faith in the techs that work there. I have the VIP service package with my vehicle now, but honestly, I'd pay to take it elsewhere for service. That's how much I just don't trust them. If you look through Google reviews, you will see other complaints of things "breaking" after routine service. More
by KORacer62
Employees Worked With
Jonathan Pittman, Jon Radley, Jonathan Pittman, DAS Admin
December 30, 2023
A fantastic experience. We got the ideal vehicle a 2023 Colorado Trail Boss for a great price. The entire team from the General sales manager, Finance manager, salesman T We got the ideal vehicle a 2023 Colorado Trail Boss for a great price. The entire team from the General sales manager, Finance manager, salesman Todd, and the internet team were all true professionals. One of the best car buying experiences ever!! More
by john o
Employees Worked With
Todd Wynne
November 26, 2023
Happily found our 2019 Subaru Forester advertised online. Clean facilities, clean used cars, energetic staff. Paul Forster particularly helpful. Aaron Raistrick very fair in finalizing deal. Paul sent me Clean facilities, clean used cars, energetic staff. Paul Forster particularly helpful. Aaron Raistrick very fair in finalizing deal. Paul sent me replacement part for interior component that had minor cosmetic damage. More
by vpdunes
Employees Worked With
Paul Forster, Aaron Raistrick
June 28, 2023
Took my GM family discount. Honest and friendly. Everything was flawless on their end. Parts department is above and beyond any standard you could expect. Best burying experienc Honest and friendly. Everything was flawless on their end. Parts department is above and beyond any standard you could expect. Best burying experience EVER! I plan on buying only from Radley from now on. The 1.5hr drive is worth it! More
by kgb513
Employees Worked With
Jojo
March 28, 2023
Bought a 2020 Silverado here and have received nothing but great service and the staff are very knowledgeable and friendly. I will continue to get all my vehicles serviced at Radley but great service and the staff are very knowledgeable and friendly. I will continue to get all my vehicles serviced at Radley More
by Mr. Big Rick
Employees Worked With
Ruby, Jason S, Doug, Bill, Eddie
November 11, 2022
This dealership thinks they can treat woman like we are idiots. Stay away, Jorge is not a great salesman and made our experience uncomfortable. idiots. Stay away, Jorge is not a great salesman and made our experience uncomfortable. More
by jreynolds
Employees Worked With
Jorge, Jon Radley
