Radley Acura

I had haggled with the local Acura dealership in Richmond for a couple hours on a 2011 MDX. Unfortunately their lowest price wasn't low enough, so I decided to look around at the Northern VA dealers. I sub for a couple hours on a 2011 MDX. Unfortunately their lowest price wasn't low enough, so I decided to look around at the Northern VA dealers. I submitted a price quote request on a few web pages and Rush responded with an e-mail including quotes for the 2011 MDX at all trim levels. I assumed destination was included in his quoted prices and emailed back to ask if it was. He called me back and said it was not, but said he would ask his manager to leave the destination off for me. Called back an hour or so later and said the destination charge had been dropped, so I'd just have to pay tax, tags and processing on top of that. The out the door price was about $3,000 lower than the final price I got to at Crown in Richmond. Rush had already searched around a few states to find me the color combo I was looking for since he didn't have it in stock (no metro DC dealer did). He found a few but each had an issue with it (too many miles, dealer installed accessories, etc.) Luckily he was able to get a new one from the factory loaded on to a truck after looking into it, so we'll get the car less about a week after first contacting him. No haggling, no games, no headaches. A great experience and I got a great price well below invoice with no wasted time. I would definitely buy another car there. More

I have found the service people to be generally freindly and helpful. On the last visit the service rep was terrific, and I feel bad I forgot his name, because I would like to give him the recognition he d and helpful. On the last visit the service rep was terrific, and I feel bad I forgot his name, because I would like to give him the recognition he deserves. He repaired my tire and rim and even stayed late after closing to be sure it was done. The hours are so convenient for us, as my husband and I both work every day. More

We drove up to the Falls Church Radley Acura on a holiday weekend to look at a 2005 Acura CPO TSX which they had listed for $15,911. That experience--horrible. Car was supposed to be pulled out since we we weekend to look at a 2005 Acura CPO TSX which they had listed for $15,911. That experience--horrible. Car was supposed to be pulled out since we were coming from Richmond and instead was stuck behind three other vehicles which had to be systematically moved around. Test drive went fine. Car checked out fine. We made an offer of $15,100 with full intentions to go up to $15,300. They would not bulge a dollar!! We stopped by the Woodbridge location on the way home to see if they would write on it. Again, not a dollar though this new sales guy was very apologetic of our last **awful** experience at the Falls Church location. Gave us his card and we were on our merry way. I called him a week later when the internet price was dropped to $14,911 and put a deposit contingent on the vehicle being transferred to Woodbridge. Everything went without incident from there, salesman was very helpful after the negotiations were taken out of the picture. The management seems sub-par at best as they would have made an additional $389, but their loss is my gain I guess. They forgot the manual, paperwork, etc. in the glovebox but quickly UPS'ed it to us the following day. Car was delivered clean and has been a fantastic car since. They seemed to do a very thorough job in the CPO inspection process. More

A friend suggested that I purchase my 1st Acura through A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there firs A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there first, so I went to Pohanka Acura (BIG MISTAKE). On the other hand, I did bring it to Radley for the program. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my vehicle like it was his. Approx 6 months into my utilized automobile, I test drove the newer version while my motor vehicle was in provider. That was it, I asked Sargio to please set me up with a lady Pleasant sales individual who would n't take advantage of me. He laughed and said all from the gross sales reps there have been expert. Being a woman, and all of my life walking into a dealership was the worst expertise that I have ever lived by means of, and barely! Even so, Radley Acura was distinct, they treated me special, they listened to my wants and wants and got me into the top in the line car or truck at a added than fair price. All in all, I was in and out within an hour. I highly encourage persons to do homework on trade ins, invoice costs for new cars, and read as a great deal as You can through consumer ratings. Once you come prepared your practical experience wont be as painful Whenever you leave. Be realistic in your expectations and do not be afraid to say no if you aren't comfortable More

Been with Radley since 2002. I've been very pleased with their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in f their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in for a very simple fix, and left with several other key parts of my vehicle no longer operable. Radley denied everything. Had no choice but to pay for the repairs to get my car back up and running. A routine repair resulted in my car being out of commission for a month. They even did the nice switch of my service consultant when I finally went to pick up my car, likely to improve the rating I'd give that person. Tried to work with Radley Client Services who advised they can't make any dealership do anything unless a part is covered under warranty. I'll never go back to Radley and will probably never purchase another Acura ever again. More

Our experience at Radley was the best car buying Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sa Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sam, to Nader and Mo Kahn, we were treated in a kind and professional manner. Thanks for a great experience. More

The service is ok, however the sale people is so annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showr annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showroom, a sale-man (Charles) sits in front of the stairway with a laptop in his lap stop me and ask if I need help. I told him no but he keeps bugging me. I find this is very annoying and unprofessional. More