Radley Acura

First of all, I will say that Carolyn Mason has potentially better customer service skills than anyone I've interacted with in recent memory. Two years ago, I nearly walked out of the dealership ov potentially better customer service skills than anyone I've interacted with in recent memory. Two years ago, I nearly walked out of the dealership over a mis-scheduled appointment but Carolyn ran out after me and caught me before I drove off. She apologized and has, since then, gone WAY over and beyond. She is honest in assessing what needs to be done (what auto service employee is frank enough to tell you what you DON'T need to spend money on?), always helpful in arranging for a loaner vehicle (with enough head's up, of course), and willing to make the sort of small gestures (not charging the hourly service fee, for instance, to replace a light bulb in the console) that don't cost the dealership much, if any, money and go a LONG, LONG way towards building customer and brand loyalty. My wife and I may actually in the market for another car soon and have both agreed that, largely as a result of Carolyn, we are more than likely going to be another Acura. I hope she is recognized by Acura for her work! More

The service experience at Radley Acura is very good. My Service Advisor's is Carolyn. She is very respectful, knowledgeable and friendly. The reason why i take my car to Radley Acura for Service is becaus Service Advisor's is Carolyn. She is very respectful, knowledgeable and friendly. The reason why i take my car to Radley Acura for Service is because of the fact that all service problems are resolved the first; and I donot have to return to the dealership for the same problem twice;the team of techinicians are well trained certified Honda Technicians;they walk you to your care and follow up with a call after you leave the dealership. More

I'm an Acura TL owner and Carolyn has been my service advisor for a number of years. She is very knowledgeable, works very efficiently, and gets me in and out of the shop in a very timely fashion which advisor for a number of years. She is very knowledgeable, works very efficiently, and gets me in and out of the shop in a very timely fashion which is important since I'm always working. She is just as polite as she is professional which makes going in for service an experience far better than the chore it normally is with other shops. More

The knowledge and professionalism of my service advisor, Carolyn Mason is the reason I continue to have my vehicle serviced at Radley Acura. I've had my vehicle serviced here for more than 5 years and neve Carolyn Mason is the reason I continue to have my vehicle serviced at Radley Acura. I've had my vehicle serviced here for more than 5 years and never once have I left the service department without knowing exactly what service was being performed and how much the service was going to cost me in advance. Considering my past experiences I have with other dealership, Radley Acura and Carolyn Mason are a breath of fresh air. More

I bought my pre-owned TL 3.2S a year ago from Radley where it was also sold new. I was blessed to have Carolyn Mason as my service agent when I brought my TL in for routine maintenance. This lady is where it was also sold new. I was blessed to have Carolyn Mason as my service agent when I brought my TL in for routine maintenance. This lady is thorough, professional, and trustworthy (really). The results speak for themselves. I have a car approaching 10-years that runs like new. Frankly, I won't let anyone else manage my car's maintenance - hope she never moves. More

The only reason I go to Radley Acura -- although another Acura dealer is closer -- is Carolyn Mason's exemplary professionalism and courtesy. Maintaining an Acura MDX is never cheap but she spells out exact Acura dealer is closer -- is Carolyn Mason's exemplary professionalism and courtesy. Maintaining an Acura MDX is never cheap but she spells out exactly what work's being done on your vehicle and why. The dealership is very, very busy but Carolyn usually takes the time to answer my questions and concerns. I would go as far as to say that if she joins another dealership, I would take my business there. More

I've been researching MDX's for the past two months and finally decided on Radley Acura. Although I live in Pittsburgh and wanted to do business locally, I have two sons who live in the DC/Northern Virgin finally decided on Radley Acura. Although I live in Pittsburgh and wanted to do business locally, I have two sons who live in the DC/Northern Virginia area, so I gave myself a 200 mile search on autotrader.com. This was my first luxury vehicle purchase and I wanted to make sure I was well informed and would get the best deal possible. I liked the vehicles I saw resulted for Radley, along with pricing. I worked out a deal through email and phone with Mo Khan and we finally came to a number that I felt was fair. Then, Friday night I went online to check reviews on Radley Acura. Always one to look at the worst, I read past all of the good reviews and found a few that were less than stellar. Since I was making a 500 mile round trip to buy this car (my kids were busy this weekend!), I wanted to make sure I was dealing with the right people. I called Mo at home 10pm Friday night (yes, he answered the phone) to question some things and tell him about the reviews I was reading. He assured me (as he had been doing all along) that my wife and I would have a pleasurable experience at Radley and that everything he was telling me was accurate. I felt a level of trust at this point and made the trip yesterday. I'm glad I did. Not only did I get everything (and more) than I was expecting, I got a chance to meet some truly good people. First was Mo. Always a smile (yes, he's in sales, but so am I) but his was sincere. We arrived early and he was with another customer. He did a great job of taking care of us while finalizing the deal with the other customer. After all of paperwork in sales was taken care of, he brought us in to meet Nader to sign the financial docs. Nader was polished (as I would expect from someone in his position), but also pleasant and personable. We talked more about the Steelers and Skins than financing... and he KNOWS football. Also, his daughters are Steeler fans, so points there. Next, we meet Nader at the car to learn how to drive the xxxx thing off the lot! If you've ever played sports and had a coach giving you instructions on the sideline before he sent you in, you'll know what this feels like. You WANT to listen, but you can't wait until you get in the game. I thought I would eventually tell Nader that we already knew everything there was to know about the car, since it was getting late and we had a 5hr drive ahead of us, but the more he talked, the more we listened, and the more I wanted to stay. Again, eventually getting to know more about him to the point that we felt like we made another new friend. Mo joined us at the end of MDX U, and after happily taking a pic for their website, we said our goodbyes and drove off. As a sales manager for the past 24 years, I've learned to develop a pretty good xx detector. Not once did any alarms go off. I can't speak for their service department, but knowing sales, I suspect that the few negative reviews on the sales end came from people who might have thought beating up a sales person would get them a good deal. It does not. Be informed, know what you want, negotiate with respect and you'll find the folks at Radley Acura second to none. More

I moved to Virginia 8 months ago. I have had several appointments with Jeremy Logsdon and I think he is the best person who has ever helped me with maintenance. I am elderly and have appreciated his he appointments with Jeremy Logsdon and I think he is the best person who has ever helped me with maintenance. I am elderly and have appreciated his help in learning how the technology works on my Acura. More

Have always had excellent service at Radley Acura. It is important that I feel my Acura is properly serviced and maintained. I always feel that my Acura is safe and in good working order when my service important that I feel my Acura is properly serviced and maintained. I always feel that my Acura is safe and in good working order when my service is performed at Radley. I have full confidence and trust in Brian Groleau. More

The customer service is the greatest at this location; traveling from Fredericksburg, VA to this location should say a lot (approximately 45 miles). I own a 1994 Acura Integra and a 2006 Acura TL; both h traveling from Fredericksburg, VA to this location should say a lot (approximately 45 miles). I own a 1994 Acura Integra and a 2006 Acura TL; both have been serviced at Radley Acura. Each time I am there the service consultants (Pantelis Theofandis) go out of their way to ensure I depart a satisfied customer and make me feel like I am the only customer in the service shop. Keep up the good work guys. More