Radley Acura

I would like to thank Radley Acura and specifically my service advisor, Carolyn Mason, for the SUPERIOR service that I recently received. Although Ms. Mason continually delivers excellent service and alw service advisor, Carolyn Mason, for the SUPERIOR service that I recently received. Although Ms. Mason continually delivers excellent service and always chooses to only work with HONEST technicians, she went above and beyond during a recent visit. My Acura MDX was leaking fluid and having some other inconsistent issues that the technician, Pat Sisouvong, ultimately diagnosed as a malfunctioning transmission. Ms. Mason not only took the time to explain the diagnosis in terms that I could understand, but also went above and beyond by working with the warranty company to replace the transmission. This was no easy task since my warranty was due to expire 100 miles from the time this incident occurred. Ms. Mason not only worked with the warranty company to replace the malfunctioning transmission, but she also obtained an extended warranty on the replacement. This was also no easy task because while the warranty company offered to replace the transmission, they only wanted to cover it under the original warranty, which as I previously stated, expired in 100 miles. Ms. Mason successfully worked with the warranty staff to obtain an extended warranty on the replacement transmission. She was also able to provide me with a new luxurious Acura MDX loaner vehicle while mine was being repaired…I loved it so much that I’m seriously considering purchasing another MDX and giving my old one to my husband. More

Carolyn Mason is an exceptional service rep with superior communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "ab communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "above and beyond" and is an asset to the Radley organization. More

Carolyn Mason and the entire Radley Acura Service Organization provide incredible, unequaled service in every way possible. Beyond the exceptional and competent service that you should expect, I'm a Organization provide incredible, unequaled service in every way possible. Beyond the exceptional and competent service that you should expect, I'm always amazed at the level of interest, desire, and effort to meet my service needs and expectations. Carolyn has always made me feel like I'm her only customer and invests an extraordinary amount of time and effort to accommodate my hectic and constantly changing schedule. I always have the confidence that I've gotten the right services for the best price and often feel like I've gotten far more than I've paid for. Things are serviced and fixed right the first time. While the entire service department is professional and competent, Carolyn is by far the best. She takes a personal interest in her customer's satisfaction; so much so, that she's come in early, stayed late, and on at least one occasion come in on her day off. Fantastic service, enthusiasm, and professionalism with everything she does! More

Carolyn Mason is OUTSTANDING. She goes out of her way to explain things to me and make sure I am confortable with my repairs. I refuse to go to any other dealer or work with anybody else. Really. I recom explain things to me and make sure I am confortable with my repairs. I refuse to go to any other dealer or work with anybody else. Really. I recommend friends and family to Carolyn for Acura repairs. Nicky since 2005 More

Ms. Mason has been the epitome of customer service and she does it in an art form. She knows that if Radley Acura treats their customers well and make a special effort to please them, which she does, gues she does it in an art form. She knows that if Radley Acura treats their customers well and make a special effort to please them, which she does, guess what? Then they will come back, tell their friends, and maintain a long lasting relationship of loyalty. I have owned several Acua's from Radley Acura and the one consistency has been the level of customer service I have received from Ms. Mason in the Service Department. More

Radley Acura is the finest dealership experience I've had over the years. Carolyn Mason, my service advisor, is first rate. Very professional, accommodating and knows her stuff. I'm very pleased with Radle over the years. Carolyn Mason, my service advisor, is first rate. Very professional, accommodating and knows her stuff. I'm very pleased with Radley and I've recommended Radley to a number of folks. More

Carolyn is a joy to work with. I always trust her recommendations on the service that I need to keep my cars in top shape. I currently own two acura cars. I will always bring my car to Carolyn. I kno recommendations on the service that I need to keep my cars in top shape. I currently own two acura cars. I will always bring my car to Carolyn. I know that I will get the most bank for my buck. I know that she will be responsive to my requests and take steps to ensure a seamless process. More

I have been working with Brian Groleau now for well over a decade on a whole number of Acura cars that our family has owned. There has been an rsx, tsx,tl and nsx. Brian is the ultimate professional. In fa a decade on a whole number of Acura cars that our family has owned. There has been an rsx, tsx,tl and nsx. Brian is the ultimate professional. In fact, my confidence in Brian's integrity is such that when I bring one of my cars in for service, i dont tell Brian what it needs. Rather, I let him tell me what it needs. That is the level of confidence I have in him. Brian is honest to the extreme and has always told me what needs to be done and when. He is an absolute pleasure to deal with and has always treated me with respect and concern for the well being of our cars. I cant imagine taking my cars to anyone but Brian. He is a strong attrubute to the Radley organization. Radley should be very proud of the employee that Brian is. More

Carolyn has always given us nothing but superior customer service and is a joy to have as our service provider. She is what keeps us coming back to Radley to have our cars serviced, time after time. This mor service and is a joy to have as our service provider. She is what keeps us coming back to Radley to have our cars serviced, time after time. This mornings service was GREAT, and as always Carolyn went above and beyond what was asked of her! More

I am the owner of two Acura vehicles (2008 TL Type S and a 2010 MDX). I love both and take them both for service to Radley Acura, specifically with their Service Representative Brian Groleau. There are tw a 2010 MDX). I love both and take them both for service to Radley Acura, specifically with their Service Representative Brian Groleau. There are two other Acura Dealers that are much closer to my home (and much more convenient...one being one block from my wife's work), but I only take my cars to Radley Acura because of Brian. Brian Groleau is very friendly and very professional. He always does what is right, not what makes more money for Radley Acura. There were two difficult (intermittent) problems that I had with my TL that he took the time to personally attempt to help the mechanics diagnose. He called me daily with updates on what they were trying to do to resolve the problem and he always provides me a loaner vehicle that is waiting for me on my arrival. Brian takes the time to know his customers....he knows you as soon as you walk in the door and he greets you by name and a warm handshake. He knows why you are bringing the car in for service (from when you made the service appointment) and the paperwork is ready to go. The whole drop off experience (and pick up) are very smooth and efficient. As I said, there are other places that I can take my Acuras for service, but I would highly recommend Brian Grouleau. If Brian happens to transfer dealerships, then I would follow him if it were within a reasonable distance. With cars having such high technology, the ability for the average person to diagnose a problem is severely limited, so trusting your service representative is absolutely critical. Brian Groleau is the best Service Rep I have ever worked with. More