Radley Acura

Carolyn is my sole reason for recommending this dealership. I have dealt with others in that dealership but no one has come close to Carolyn in genuine courtesy, friendliness, and professionalism. dealership. I have dealt with others in that dealership but no one has come close to Carolyn in genuine courtesy, friendliness, and professionalism. She has everything prepared by the time I drop my car off (on scheduled appointments) that I am in and out of there in under 15 minutes. She ensures the work is done to standards and I only have to deal with her. She epitomizes the quality and service you expect from a quality dealership. More

Brian is the BEST! He and his staff worked on my car in a timely fashion and even gave me a car wash! The service is excellent with such a friendly atmosphere and lovely waiting room with great accomodations timely fashion and even gave me a car wash! The service is excellent with such a friendly atmosphere and lovely waiting room with great accomodations. I have worked with Radley for many years and I would reccommend Radley any day! More

Brian Nguyen works in the Radley Acura Service Department. Since purchasing a vehicle from Radley Acura in 2006, I have used the Service Department to service my vehicle. Brian is very professio Department. Since purchasing a vehicle from Radley Acura in 2006, I have used the Service Department to service my vehicle. Brian is very professional and courteous. He explain any issues with the vehicle in a very clear, concise manner. Whenever service may take an extended period of time, Brian provides me with a Loaner Vehicle to make my experience that much better. While I am in possession of the Loaner, I know my vehicle is being serviced in a very professional manner. I definitely trust Radley Acura Service Department for providing maintenance to my vehicle. More

Mr Dunbar is always very professional and courteous. He makes every effort to make sure I am informed and comfortable with the service process. I am extremely satisfied with the level of customer service M makes every effort to make sure I am informed and comfortable with the service process. I am extremely satisfied with the level of customer service Mr Dunbar provides. It is safe to say, "Mr Dunbar is the reason I will continue to bring my vehicles the Radley Acura for service." More

Carolyn has been helping me since I bought my TSX in 2006. She is VERY professional, outgoing, personable, friendly and helpful. I have referred some of my friends (Honda and Acura owners) to her for 2006. She is VERY professional, outgoing, personable, friendly and helpful. I have referred some of my friends (Honda and Acura owners) to her for assistance. I will continue to use Radley Acura in Falls Church and Carolyn Mason for my car services. More

My wife and I are on our 6th Acura vehicle not because we are so impressed with the cars and SUV’s but because we are so impressed with our Service Advisor, Carolyn Mason and her Director Dan Gonzales. The are so impressed with the cars and SUV’s but because we are so impressed with our Service Advisor, Carolyn Mason and her Director Dan Gonzales. The last (2) MDX's and the TSX we have owned have been taken care of by Carolyn and I have to say that her service was a major deciding factor in November of 2010 when we purchased, “Beatrice”, our 07 MDX. The first comment my wife said when I asked her if she wanted to purchase a different SUV was, “What about Carolyn, I do not want to take my truck to anyone else? If she moves to a different dealership we can look at that brand.” This is a testamate to the service and trust that has been established. Who says service cannot sale cars? Thank you Carolyn for the many years of excellent service, and thank you Dan for being there as a support to Carolyn, it is good to know that if Carolyn is not there you are only a phone call away. James & Kierra Person More

Carolyn Mason had been my service writer since I purchased my car New back in 2006. Carolyn is always ready to help and always has a smile when I walk in to see her. She is a valuable person to purchased my car New back in 2006. Carolyn is always ready to help and always has a smile when I walk in to see her. She is a valuable person to have on your team. Carolyn is very Knowledgeable and professional when it comes to customer service, and is very heartfelt and willing to listen to me when I am explaining details of something that needs to be fix. I only wish that we had more people like her in the customer service world. Thank You..... Sincerely, Fred E. Jones 2006 Acura MDX More

I've dealt with a variety of car dealerships for many years and I can say Radley has been far and above the best. Their service and attentiveness exceed all expectations and my experience is such that I years and I can say Radley has been far and above the best. Their service and attentiveness exceed all expectations and my experience is such that I will absolutely return to this dealer for both sales and service in the future. Great products and great service make an unbeatable experience. More

I purchased my car at Radley 11 years ago, brand new. Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate informatio Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate information when advising me about what maintenance to perform, etc. My transmission has gone out twice, and each time she handled my frantic call with calmness and reassurance. She goes out of her way to make sure I understand what work is being performed and always addresses my concerns with knowledgeable answers. She is a true asset to your organization. In a day and age where customer service seems to be waning at other establishments Carolyn is a shining star and I would not hesitate to refer a friend to Radley. Of course I would tell them to ask for Carolyn! More

I own two Acura's - and TSX and an RDX. I have owned the TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service r TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service representative. She is consumate professional - she understands and can explain any issues that arise with my cars, responds quickly to any phone messages I leave, makes sure the work is completed on time and assures a good price for the car service. She is a true credit to Radley and Acura. More