Radley Acura

My car has been in for service several times over the past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Ma past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Mason, who made sure that I knew what service was suggested at that time, how long it would take, and the approximate cost. She is truly exemplary at her job, very professional, courteous and friendly at all times. She always has a smile for everyone, and obviously has a wonderful service team to back her up. I have been to other dealerships, and was not treated with respect but rather with disdain, and would never return to those dealerships again. I have recommended Carolyn to all of my friends and colleagues who own Acuras! She is truly a gem, and Radley should be very grateful to have her on their team. More

My wife and I dropped off our cars, a MDX and a RL, to Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a beat, she warmly and professionally processed our requirements and allowed us to go about our business. Sure enough Carolyn called me at 10:45 and indicated that the RL would be ready by 11:00. My wife happily drove off happy with a freshly washed and fully serviced car to meet her 11:30 medical appointment. Carolyn then delivered the MDX on time, which I had just concluded buying from Radley Acura being at the end of my 39 month lease. The car was again fully serviced washed and waxed! She did this without blinking an eye, all the while asking about our lives and how our son was doing at college. I am a stickler for detail and service. I have also now purchased two cars from Radley and had both of them serviced there. It is clear to me Carolyn is one of the very best and will be one THE reasons why we will continue to give Radley our support and business. More

I have been a customer with Radley Acura for about 2 years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. I am very pleased and will continue working with him. Radley Acura I believe gives excellent customer service. More

We had a problem with the manufacturer and Mr. Desdunes fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds th fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds them. We will be back for all our service needs in the future for sure. More

As a transplant from up north and proud Acura owner for well over ten (10) years [with a relative who has driven and owned Acura automobiles for the past 22+ years], I can absolutely say that the quality o well over ten (10) years [with a relative who has driven and owned Acura automobiles for the past 22+ years], I can absolutely say that the quality of the product is first rate, low maintenance, and the cars definitely last a long time. Whenever I take my car to Radley Acura in Fairfax, the service staff is professional, first rate, and very informed about the Acura product. My hat definitely goes off to them. More

Since 2004 when I got my MDX at Radley, I've had all its service done there. Service work has always been excellent. The staff have always been friendly, concerned about the customer and interested in doing service done there. Service work has always been excellent. The staff have always been friendly, concerned about the customer and interested in doing more than you really expect: From the guys parking cars smiling & being friendly, to the service consultant tracking down another person to make sure every question I might have is fully answered, to the cashier making sure the paper floormat & seat protector is removed before you get in your car, etc... Radley staff's treatment of customers is "uncommonly good". When I wrote that phrase I thought maybe I was being trite, but no, recalling my routine experiences at other car repair shops or with TSA, or local stores--Radley does treat you uncommonly well. More

jimmy was great, brought my 2002 acura in for a safety check. He took care of the problems and kept to his word about the price estimate. gave me a loaner so i didn't have to wait. Other than that, i thin check. He took care of the problems and kept to his word about the price estimate. gave me a loaner so i didn't have to wait. Other than that, i think they forgot to vacuum the car but they washed it. More

This Acura Representative, Brian Nguyen, is the best dealership employee there. His friendliness, dependability, and efficiency on the job is easily the best I've ever dealt with at ANY car service shop dealership employee there. His friendliness, dependability, and efficiency on the job is easily the best I've ever dealt with at ANY car service shop. Overall, the customer service at the Radley Acura dealership is hands down the best in it's class. More

great customer service and nice job on my acura . I enjoyed the wifi that radley acura offer while waiting for my car to be services.the services man was very helpful and did suggested future need of s enjoyed the wifi that radley acura offer while waiting for my car to be services.the services man was very helpful and did suggested future need of sevice on my vehicle and well inform about my car.thanks More