Radley Acura

I've been having my vehicle serviced at Radley Acura since I purchased it from them in April 2007 and will continue to do so as long as they retain employees like Jeremy to handle whatever issues I'm ha since I purchased it from them in April 2007 and will continue to do so as long as they retain employees like Jeremy to handle whatever issues I'm having with my car. He treats me (and other customers I've observed him handle) with the kind of personal touch you would might expect from a good friend who happens to work there or a sole practioner who is relying on your satisfaction with his work to keep him in business. His attentiveness to your automotive concerns indicates to me that he has a vested interest in making sure you drive away feeling better about the safety and condition of your vehicle than when you drove in. And he's always keeping you apprised of any savings or rebates or recalls you may be entitled to as well as clearly explaining in reasonable detail what problem your car was having and how they resolved it and what things you may need to address with your vehicle going forward. Further, he reminds you about stuff like regular vehicle maintenance checks and tire rotations and those darn Virginia safety inspections (which I can never remember). Overall, in my opinion, Jeremy is truly a stellar service representative and an upstanding individual as well. He is definitely a valuable asset to this dealership. More

Radley Acura has always been a Outstanding Dealership to be ascociated with. I recently had a trasmission issue and Mr. Jorge Sands of the Transmission Department along with Jimmy from the service departmen be ascociated with. I recently had a trasmission issue and Mr. Jorge Sands of the Transmission Department along with Jimmy from the service department walked me throught whole process and expalined to me what could be done in my situation. The customer service they displayed was "Outstanding" along with the experience they showed on the vehicle. Much contunued success to the Radley Acura Team. Chris Coleman More

I have have dealt with numerous Dealerships over the years and have not been impressed but in the case of Radley and specifically Jeremy Logsdon I have always always been very satisfied especially with years and have not been impressed but in the case of Radley and specifically Jeremy Logsdon I have always always been very satisfied especially with his attention to promptness and detail. I bought my RL new in 2006 and have had it in for service 3 times a year since and have never been disappointed. More

Went in for an oil change and was well taken care of by Jeremy Logsdon. Quick service thanks to having made an appointment ahead of time. I was given all relevant information and was able to decline serv Jeremy Logsdon. Quick service thanks to having made an appointment ahead of time. I was given all relevant information and was able to decline service not needed. Received the usual personal level of service. More

Radley Acura of Fairfax Va. has been my preferred service Radley Acura of Fairfax Va. has been my preferred service provider for about two years. Upon my first visit to Radley Acura, I was paired up with Radley Acura of Fairfax Va. has been my preferred service provider for about two years. Upon my first visit to Radley Acura, I was paired up with service rep Sohail Nasim and I've neither regretted it or looked back since. I've had my vehicle serviced by them over 20 times and each time the service rendered was impeccable and unparalleled. Radley Acura's service personnel make you feel safe and assured that your car is in excellent care and that their customers best interest is their top priority. From my personal experience with Radley Acura, it is evident that customer satisfaction is the driving force of this companies sustainability and growth. The service reps at Radlleyt Acura are very knowledgeable and forge personal relationships with their clients. When leaving your car in their care you feel as though you just left it with a trusted friend and not just at any auto Machanics shop. On several occasions when my warranty company didn't want to make a repair that fell under their responsibility, Sohail has gone to-bat for me with success resulting in my paying less or no out of pocket expenses. He has never left me in the dark about anything concerning my vehicle and if ever a potential problem arose, he remained in constant communication with me until a resolution was found. Sohail has always taken my personal situation into consideration and has always worked hard to meet my goals. The service provided by the reps, mechanics, and office personnel at Radley Acura is remarkable. I would definitely recommend them and Sohail Nasim in particular to anyone owning an Acura. More

My car has been in for service several times over the past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Ma past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Mason, who made sure that I knew what service was suggested at that time, how long it would take, and the approximate cost. She is truly exemplary at her job, very professional, courteous and friendly at all times. She always has a smile for everyone, and obviously has a wonderful service team to back her up. I have been to other dealerships, and was not treated with respect but rather with disdain, and would never return to those dealerships again. I have recommended Carolyn to all of my friends and colleagues who own Acuras! She is truly a gem, and Radley should be very grateful to have her on their team. More

My wife and I dropped off our cars, a MDX and a RL, to Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a beat, she warmly and professionally processed our requirements and allowed us to go about our business. Sure enough Carolyn called me at 10:45 and indicated that the RL would be ready by 11:00. My wife happily drove off happy with a freshly washed and fully serviced car to meet her 11:30 medical appointment. Carolyn then delivered the MDX on time, which I had just concluded buying from Radley Acura being at the end of my 39 month lease. The car was again fully serviced washed and waxed! She did this without blinking an eye, all the while asking about our lives and how our son was doing at college. I am a stickler for detail and service. I have also now purchased two cars from Radley and had both of them serviced there. It is clear to me Carolyn is one of the very best and will be one THE reasons why we will continue to give Radley our support and business. More

I have been a customer with Radley Acura for about 2 years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. I am very pleased and will continue working with him. Radley Acura I believe gives excellent customer service. More

We had a problem with the manufacturer and Mr. Desdunes fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds th fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds them. We will be back for all our service needs in the future for sure. More