Radley Acura

Our first time servicing the car, they end up giving away the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. A the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. Absolutely ridiculous. No offer of compensation. More

Sherman is awsome service person,Great personality, Sherman Hashi Has Been My Service Rep. Entire Time I Have Owned My Acura 2011 MDX & other previous Acura SUV’s, He Always Stops What He’s Doing When Sherman Hashi Has Been My Service Rep. Entire Time I Have Owned My Acura 2011 MDX & other previous Acura SUV’s, He Always Stops What He’s Doing When I Pull In The Lane And Treats Me As If I’m The Only Customer He’s Helping Even Though I See Him Helping 20 Other People During My Wait. I Am Very Impressed With the Customer Service In General at This Facility and I Tell Everyone I Come In Contact With That Radley Is the Dealership to Use. More

Brian Groleau, my service consultant, was extremely informative. I had an A1 service due on my '06 TL and Brian was very helpful in explaining the service call. Although a routine call, he actually h informative. I had an A1 service due on my '06 TL and Brian was very helpful in explaining the service call. Although a routine call, he actually helped more by answering quite a few more questions than was related to this visit. He's obviously experienced with Acura cars as he is with customers because he was patient and willing to spend the time with me to explain my options in maintaining my car. During this call, he kept me informed before, during, and after the service and it was very much appreciated. From the time I purchased my TL from Radley Acura to every service call since, I've had exceptional experiences. Thank you Brian and thank you Karen Radley! More

We worked with Sunny to purchase our new Acura MDX and he was wonderful! Sunny was extremely patient with us and took the extra time to really show us all the great perks of the car and let us test drive it was wonderful! Sunny was extremely patient with us and took the extra time to really show us all the great perks of the car and let us test drive it a few times. He also walked us through all of the great technology the car has to offer and explained each feature. We left feeling VERY confident with our purchase. Radley Acura was recommended to us and we will definitely be recommending the dealership and Sunny to others! Thanks! More

I have given this Great rating for Radley, primarily based on a specific service person, Carolyn Mason. Carolyn is outstanding. For years I have been having my car serviced at Radley. Each time I ha based on a specific service person, Carolyn Mason. Carolyn is outstanding. For years I have been having my car serviced at Radley. Each time I had my car serviced Carolyn explained in detail what was being done to the car, so I always felt confident I was recieving the best work possible. I am very impressed with Carolyn's professionalism and the amount and quality of service she provides. More

I recently purchased a 2011 Acura RDX from Radley Acura, and had a great experience working with Ahn. We drove from Baltimore to Radley because they had the best price around. When we got there the staff wa and had a great experience working with Ahn. We drove from Baltimore to Radley because they had the best price around. When we got there the staff was friendly and helpful and got us in and out quickly with no hassle. I was very pleased with the customer service we received and would recommend this dealership. More

Have used this dearlership in the past with great service. Mr. Al Gravi was very friendly, professional, and responsive to my questions and concerns. He assited in every way possible, helping me to service. Mr. Al Gravi was very friendly, professional, and responsive to my questions and concerns. He assited in every way possible, helping me to get a good deal. I have owned Acuras since 1987 and find them providing outstanding performance. More

BAIT AND SWITCH -- they agreed to price over internet for specific car. After test driving and waiting to sign paperwork, they inform me they made a mistake, the price was actually $2k higher...stripped dow specific car. After test driving and waiting to sign paperwork, they inform me they made a mistake, the price was actually $2k higher...stripped down version was at my price. I threw fit, got car. Should never have happened, and i am convinced they did this on purpose! Got me to drive an hour, drive, then retest, then wait for paperwork...then spring it on me as i am about to sign. FOOLISHNESS. Anh should be ashamed. Manager should be ashamed. Owner of this dealership should be ashamed. More

I wish I could write a good review here but unfortunately my experiences have led me to write the latter. After three agonizing, not to mention costly, visits to this place I am officially done. My first b my experiences have led me to write the latter. After three agonizing, not to mention costly, visits to this place I am officially done. My first bad experience was with Sherman regarding tire replacement on my 2009 Acura TSX in Dec '09. I had just bought my car in June of that year and had to replace three tires that kept bursting on the sidewalls. I planned to take the issue up with Michelin and asked Sherman to keep the tires, so I could have a Michelin dealer inspect them. After waiting at the dealership for two hours I get my car back with no tires. Sherman tells me they had already disposed of my tires and he realizes that I had nothing to present to Michelin but the tires we already gone. That was a $720 mess which Sherman showed no concern for other than making sure he got a good rating from the Acura survey folks for the one tire he did replace. Needless to say he totally didn't get a good rating from me. There was another incident with my rear brakes needing to be replaced at 20K miles, which is unheard of, and Brian Groleau tried to feed me some nonsense about brakes just wearing that way. It wasn't until I saw on a Honda website that they were actually involved in a Class B action lawsuit where other consumers had also noticed the premature brake wear and decided they weren't going to take no for an answer. Surprise surprise..the people won. I called Brian to ask him about this and he said he was aware but that is not something they are really able to speak on or point out at the dealership. Ok, that's fine, but why tell an unnecessary lie. He knew that wasn't normal wear and tear for breaks. It took almost ten minutes of probing just to find out that even if I did pay the $350 for the new brake design kit there was no guarantee that is was any less faulty than the original so off to Meineke I went. Today was the icing on the cake though. My poor Shelly (that's what I named my car) was in an accident in 09/10. The repair shop supposedly had it fixed but I had been running around with them for months trying to get them to admit that there was a still a lingering issue. It was a very obvious and annoying noise coming from my front tire. Finally, I said forget this and got the approval from my insurance company to take it to the dealership and see if they could find the issue. In their corner....they did. I had a wheel bearing that was bad and needed to be replaced. When Brian told me they found the issue I was so happy and relieved and explained to him the situation with the previous repair shop and how USAA was covering the costs of repair. To make things faster and easier I just paid out of pocket and was set to go on my merry little way. Besides my car being FILTHY which they said they vacuumed out and washed, there was no droning noise (my main concern) and all I had to do was get a car wash. It wasn't until I got across the street to the car wash that I noticed this dime size piece of paint missing from my door along with two smaller areas. So, now here we go again. I called Brian back to let him know my discovery. He says we'll note the damage and so on and so forth. I call today to clear up some missing insurance information and to follow up with some of the other issues I had talked to him about with my car. About maybe five minutes into the conversation Brian tells me how it seems no one there can make happy, how I am just making up stuff with my car and that I should just take my car somewhere else. The now shocked an offended me retorts by asking him how dare he make me out to be dishonest and tell me to take my car elsewhere when that is not his call to make. I also followed up by saying if I "made up" the issue then he "made up" the $350 invoice for the wheel bearing that was replaced. After refusing to get into anymore unpleasant word exchanges or subjecting myself to any worse professionalism I just asked to speak to the service manager which is NEVER there. I will not let this incident go uncorrected. There was no need for Brian to speak to me that way or imply the things he did which in my opinion sounded like someone who was just blurting out anything because they had reached the end of their ability to carry out an intelligible conversation. I mean really, who would be happy with having to go through all this with a car that is still covered under warranty. The whole point of me buying a new car was so I didn't have to deal with any of this nonsense. I feel so slighted by their service and just embarrassed by the way Brian handled the situation. I wasn't asking for any favors just for them to do what they were suppose to More

Sunny was very helpful all the way since we bought our car to whenever we had service requests. We had an issue with the tire and wiper, he got right on the job and took care of it. We appreciate his cust car to whenever we had service requests. We had an issue with the tire and wiper, he got right on the job and took care of it. We appreciate his customer service and interest in keeping his customers happy. Thank you Sunny! More