Radley Acura

Had roof rails, cross bars, and running boards installed on my 2008 Acura MDX and also purchased a tri-fold cargo tray. Brian Groleau was responsive and quoted a fair price. He and the other employees I me on my 2008 Acura MDX and also purchased a tri-fold cargo tray. Brian Groleau was responsive and quoted a fair price. He and the other employees I met were a a pleasure to deal with. Highly recommend the dealership. More

Over a period of 10 years we bought three slightly-used Acuras from Lincoln Tucker at Radley Acura. We liked working with Lincoln. He was knowledgeable and always very low key, never exerting any pressur Acuras from Lincoln Tucker at Radley Acura. We liked working with Lincoln. He was knowledgeable and always very low key, never exerting any pressure. The next time we want another Acura we'll hope that Lincoln Tucker is still at Radley. For service, Assistant Service Manager Jeremy Logsdon is your man. I dealt with Jeremy for at least five years and learned to trust him and rely on his advice. When things needed to be done he explained why, and in terms I could understand. He alerted me to future coming needs without ever pressuring me to take care of it on the current visit. As best I can recall, in ten years of relying on Radley for service only once did I have to go back a second time for the same problem, and that was before Jeremy was there. I never experienced any surprises when it came to paying the bill--no unrequested services peformed without asking me, no unexpected hidden charges, and service was always completed by the time promised. If there were any specials or savings to be had, Jeremy always saw that I got them. Radley is one of the few dealerships where I felt I could always go in without having my guard up first. Acura service is never cheap but I never felt like Radley was trying to take advantage of me. Because of design changes in the Acura line we've now switched to another make of car, but giving up Radley service was one of the difficult choices I had to make in doing this transaction. If I have another Acura in the future I'll certainly return to Radley for service, and will hope that Jeremy Logsdon is still there. More

I just wanted to take a minute to comment on the exceptional service experience that I have every time I come in to Radley Acura in Falls Church. I’ve been bringing my 2002 MDX here since the fall o exceptional service experience that I have every time I come in to Radley Acura in Falls Church. I’ve been bringing my 2002 MDX here since the fall of ‘02 and couldn’t be any happier with my service. First was Sargio DesDunes—who was absolutely top-notch—and for the past 3 ½ years, Jeremy Logsdon has been my service consultant. Whenever I am due for maintenance or need a repair, he takes the best care of me and my MDX. He provides detailed answers to my questions, and offers knowledgeable advice on recommended maintenance, esp. as my vehicle ages. I have even called Jeremy while travelling, out of state, for assistance, and he always takes the time to answer my questions and help me out. He’s more like a friend than a service advisor. If I need a loaner, he makes it happen. If I chose to wait, he keeps me informed. If he can apply a discount, he does. I feel I am treated well and fairly by Jeremy and his team. This outstanding level of service is why customers return to a dealership. And, I suspect, while I’ll chose to buy another Acura (over a comparable Japanese luxury vehicle) when the time comes to replace mine. I don’t know how he maintains the hours he works, or keeps the smile on his face, but I’m glad he does! More

Great experience today. I went to the service dept. to get my VA inspection. Brian Groleau was friendly, helpful, and kept me updated on the status of my vehicle and the estimated wait time. Also, the w get my VA inspection. Brian Groleau was friendly, helpful, and kept me updated on the status of my vehicle and the estimated wait time. Also, the waiting area is clean and has plenty of comfortable seating. More

I didn't buy my Acura MDX here but have started getting it serviced at Radley. Each time my experience seems to get better and better...and it started out exceptional to begin with! Whole team is very cu it serviced at Radley. Each time my experience seems to get better and better...and it started out exceptional to begin with! Whole team is very customer focused, quite talented and the mechanics/shop folks are thorough and skilled. If you are thinking of going there, I highly encourage you to ask for Jeremy Logsdon as your service rep. Again, other folks are very good but have to give him total xxxxxxas he has been amongst the very best I've ever worked with at any dealership (including the vaunted BMW platform - my previous car). He's very responsive, active on email, text, etc., very knowledgeable about the Acuras, solution oriented with his customers and brings a high-energy level to his job. Radley is great and he's a perfect embodiment of their character, class and customer service. More

I bought my 2010 TSX from Radley back in June 2010. Since then, my car has been back to Radley for routine service. This past weekend, I returned to Radley for a B1 service. When I called to make the Since then, my car has been back to Radley for routine service. This past weekend, I returned to Radley for a B1 service. When I called to make the appointment earlier in the week, Brian was extreme friendly and knowledgeable around what the service would entail and how long it would take. The service was performed with the utmost quality and within the stated timeframe. Upon completion of the service, Brian explained to me the next steps for maintenance on my vehicle and offered to setup the appointment as needed. Brian's has exceptional customer service and I am so glad that I have him as a service advisor. I would also like to note in previous encounters with Brian, when there was an issue, he was responsive and accomodating to fix the issue. A sign of true commitment to the customer. I will continue to bring my car to Radley ;-) More

A Karen Radley Acura customer since 1996 and this is vehicle number 7. I drive extra miles, passing other Acura dealers, to purchase and have service done at Karen Radley.I would not utilize another dea vehicle number 7. I drive extra miles, passing other Acura dealers, to purchase and have service done at Karen Radley.I would not utilize another dealership.The staff is like family...everyone calls you by name making it a personal experience. You never feel like a number!! More

My 3rd car from Radely and my second from Al. I bought my first one from his brother who no longer works at Radley. Great incentives to do a new lease with two months to go on my 2008 TL. Dealership was my first one from his brother who no longer works at Radley. Great incentives to do a new lease with two months to go on my 2008 TL. Dealership was really pushing the 2011 hard as the 2012 were realeased on 3.18. I would have preferred the 2012 but Al made the price differential to big on 2011 to do otherwise. Loaded 2011 for $400/month no money down. More

I had an outstanding experience last week at Radley Acura with Sunny Naiyer and the Radley management team. I upgraded my TL to a new 2011 model. They made the experience very pleasant for me. I was in an with Sunny Naiyer and the Radley management team. I upgraded my TL to a new 2011 model. They made the experience very pleasant for me. I was in and out of there very quickly, and I got a great price on the car. Thanks Radley!. The sales rep, Sunny, is one of the best I have ever worked with. I have followed him around from one dealership to another. Sunny is awesome! More

Our first time servicing the car, they end up giving away the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. A the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. Absolutely ridiculous. No offer of compensation. More