Radley Acura

I brought my Acura in for an oil change and Brian Groleau was my service advisor. First of all, he greeted me with a great attitude and was very polite. I told him my car needed an oil change and I would wai was my service advisor. First of all, he greeted me with a great attitude and was very polite. I told him my car needed an oil change and I would wait for it to be done. I asked him a few questions about the operation of some of the car features to which he showed me...such a wealth of knowledge! When the work was completed, he came and got me and reminded me of some upcoming service requirements for which I am grateful. I responded that I would call him for an appointment in the near future. Brian Groleau can be viewed as having excellent customer service skills. More

I used to take my Acura to another dealer and have rarely been completely satisfied with the work performed or the manner in which the service writers have treated me. Many friends of mine who own Acura vehi been completely satisfied with the work performed or the manner in which the service writers have treated me. Many friends of mine who own Acura vehicles told me of a service writer at Radley Acura that is very knowledgeable, friendly and treats his customers that all people would want to be treated. I have never felt he was pushing service that was not truely needed. He takes the time to explain any recommended service beyond what I brought my car in for. Now I can say without a doubt that Karen Radley Acura, specifically Brian Groleau, is going to be my permanent dealership in which I have my Acura serviced. Thank you Brian for your consistently professional,friendly attitude and especially your excellent knowledge of Acura vehicles. Karen Radley Acura needs to know of how valuable of an asset you are to their organization. More

I continuously received excellent service at Radley Acura. Brian Groleau has been my service consultant my last two visits. Both visits have been very positive. I've dropped my car off before work a Acura. Brian Groleau has been my service consultant my last two visits. Both visits have been very positive. I've dropped my car off before work and it has been ready as promised by the end of my work day. More

I had a problem with my car not starting. They told me everything was fine. I asked them to check the battery again and they said that was the problem. They did end up replacing the battery under warranty everything was fine. I asked them to check the battery again and they said that was the problem. They did end up replacing the battery under warranty but I had to point them in the right direction. I felt they were more concerned with up selling me air conditioning, brake fluid, and other flushes. More

This was my first visit for service at Radley. Unlike past experiences at other dealers, the work was done as promised, within the time given (2 hours) and with no hassle. Brian and staff exceeded my exp past experiences at other dealers, the work was done as promised, within the time given (2 hours) and with no hassle. Brian and staff exceeded my expectations. I will certainly call Brian/Radley for future service work. More

Radley has always been great from end-to-end at keeping me happy and in a fine tuned Acura TL. From the time I call to make an appointment for service until I drive my car off the lot, they are in the top me happy and in a fine tuned Acura TL. From the time I call to make an appointment for service until I drive my car off the lot, they are in the top echelon of performance and service to the customer. Brian Groleau exemplifies this level of dedication to customer satisfaction. I will not take my car anywhere for service but to Brian Groleau at Radley Acura. More

I have purchased several autos from this dealership (Sonny is the best salesperson). I also have them service their and Sohail is the top notch service advisor. The place is clean and the people are (Sonny is the best salesperson). I also have them service their and Sohail is the top notch service advisor. The place is clean and the people are very friendly and efficient. Service is top notch. Sohail always has a loaner ready to go. I travel about an hour and a half to get there and pass several acura dealers on the way but the trip to Radley is worth it. Recently there was a transmission problem with one of my acuras. Mark Smith stepped in on my behalf and contacted acura and got them to cover most of the cost of a new transmission, even though the car was 10 years old (but low mileage). This is a great place to buy a car and have it serviced and the people really care and treat you great. First class all the way. More

Wonderful service Staff, Sohail is great with attention to detail and does a thorough job in following up. Highly recommend him. They don;t try to tag on other services or up sell un necessary options. to detail and does a thorough job in following up. Highly recommend him. They don;t try to tag on other services or up sell un necessary options. Also like the fact that they have late service hours. Their customer lounge could use upgrades though. More

Acura service staff politely and low-key, requested my appraisal, which I'm more than happy to provide as they've been consistently exceptional, outstanding even, since 1995 when they took over servicing appraisal, which I'm more than happy to provide as they've been consistently exceptional, outstanding even, since 1995 when they took over servicing my 1994 Integra (bought elsewhere) until 2004, when I bought my bulletproof TSX w/ lifetime free oil changes and VA state inspections. I loved my 94 Integra and I love my 04 TSX, both of which have been very economical to operate and maintain. For the past 16 years Radley service staff have been, again, consistently technically outstanding and extraordinarly professional, courteous, kind and helpful. Brian G. epitomizes Radley's apparent serious and ongoing committment to provide consistently excellent customer service. Radley 'advances' the state-of-the-art in both dealership and service departments, providing experiences that have consistently exceeded my expectations. More

This was by far the most positive new car buying experience we've had. We had contacted several dealerships in addition to Radley, and some never responded, or wouldn't commit to anything via phone experience we've had. We had contacted several dealerships in addition to Radley, and some never responded, or wouldn't commit to anything via phone or email. The sales staff a Radley was willing to negotiate the price over the phone and promised that when we came in to sign the papers there would be no surprises. There weren't, aside from the fact that everything was as agreed upon! No last minute sales pitches, just very pleasant and low-key service. This is the way all car buying should be. More