Radley Acura

I have been to many dealerships over the years but have never encountered a service writer like Brian Groleau. He is honest,efficient and completely knowledgeable of his products. In fact, for many years n never encountered a service writer like Brian Groleau. He is honest,efficient and completely knowledgeable of his products. In fact, for many years now brian has serviced four acuras for my family, an rsx, a tsx, a tl and a nsx. there is no one I would let touch any of my cars other than brian. he is a true professional and someone who gives radley acura a very good reputation. More

I continue to be very impressed with Radley Acura simply because of their exceptional service manager Brian Groleau. To be honest, when I bought my car there I was not overly impressed with the new car sal because of their exceptional service manager Brian Groleau. To be honest, when I bought my car there I was not overly impressed with the new car sales team, but I continually drive far out of my way to bring both of my Acura to Radley for service because I know I will be treated so well by Brian Groleau. Brian is exceptional across the board. He is very flexible in scheduling, he arranges the loaner car (and he always asks why type of loaner I need....SUV, Sedan, etc). When he sees you arrive at the dealership, he walks out from behind his desk to greet you and he remembers your name, asks about your family, and makes you feel very comfortable. Brian is always ethical and treats me fairly. I never have felt in the numerous times I have had my cars in for maintenance over the years, that Brian was ever dishonest or tried to sell me something or perform corrective maintenance that was not required. I feel that he is the best of both worlds....he represents Radley Acura very well, but he also looks out for the customer, trying to save them money when possible. For instance, when I picked up my car this week, it was several hundred dollars. Brian told me "I know this trip cost more than you planned, so lets hold off on replacing your brake pads until your next visit". I trust his judgement and I appreciate him being considerate of helping me manage my car costs where possible. My wife works in Bethesda and has an Acura dealership one block from her office. It would be very convenient for our family to have her drop off the car and walk to work, but I drive 45 min to drop my car off at Radley simply because I trust that Brian Groleau will take great care of my family and I. More

Brian Groleau was very knowledgeable about the Acura/Honda car and SUV lines. He took the time to answer all of my questions about safe cars for teenage drivers. He also went over my car bill with Acura/Honda car and SUV lines. He took the time to answer all of my questions about safe cars for teenage drivers. He also went over my car bill with me and gave me helpful and detailed feedback about each expense. He was organized, communicative, knowledgeable and helpful. This was a positive experience and I would recommend to others that they patronize the Radley Acura dealership, due to Brian's positive interface with customers. More

Radley Acura and I date back to 1997, I purchased my Acura Integra and now own a 2006 TSX. I have worked with both Robert Azu (Sales) and Jeremy Logsdon (Service) for many years. From Sales to Service Acura Integra and now own a 2006 TSX. I have worked with both Robert Azu (Sales) and Jeremy Logsdon (Service) for many years. From Sales to Service, my experiences have been beyond my expectations. Both Robert and Jeremy are friendly, courteous and professional. Over the years, I've relied on Jeremy's knowledge from minor to major maintenance. He is attentive and informative to our vehicle's needs. His dedication is truly appreciated to keep my family safe on the road. Thank you, Carlos More

Had to get the transmission service and oil change. Had to get the transmission service and oil change. Discount coupon, reasonable price ($25 oil change), very friendly staff (showed my 3 year old ar Had to get the transmission service and oil change. Discount coupon, reasonable price ($25 oil change), very friendly staff (showed my 3 year old around the shop), quality work, and free car wash. Good value overall. I own 4 Hondas and Acuras and always take them to Radley in B-Cross roads. More

I brought my Acura in for an oil change and Brian Groleau was my service advisor. First of all, he greeted me with a great attitude and was very polite. I told him my car needed an oil change and I would wai was my service advisor. First of all, he greeted me with a great attitude and was very polite. I told him my car needed an oil change and I would wait for it to be done. I asked him a few questions about the operation of some of the car features to which he showed me...such a wealth of knowledge! When the work was completed, he came and got me and reminded me of some upcoming service requirements for which I am grateful. I responded that I would call him for an appointment in the near future. Brian Groleau can be viewed as having excellent customer service skills. More

I used to take my Acura to another dealer and have rarely been completely satisfied with the work performed or the manner in which the service writers have treated me. Many friends of mine who own Acura vehi been completely satisfied with the work performed or the manner in which the service writers have treated me. Many friends of mine who own Acura vehicles told me of a service writer at Radley Acura that is very knowledgeable, friendly and treats his customers that all people would want to be treated. I have never felt he was pushing service that was not truely needed. He takes the time to explain any recommended service beyond what I brought my car in for. Now I can say without a doubt that Karen Radley Acura, specifically Brian Groleau, is going to be my permanent dealership in which I have my Acura serviced. Thank you Brian for your consistently professional,friendly attitude and especially your excellent knowledge of Acura vehicles. Karen Radley Acura needs to know of how valuable of an asset you are to their organization. More

I continuously received excellent service at Radley Acura. Brian Groleau has been my service consultant my last two visits. Both visits have been very positive. I've dropped my car off before work a Acura. Brian Groleau has been my service consultant my last two visits. Both visits have been very positive. I've dropped my car off before work and it has been ready as promised by the end of my work day. More

I had a problem with my car not starting. They told me everything was fine. I asked them to check the battery again and they said that was the problem. They did end up replacing the battery under warranty everything was fine. I asked them to check the battery again and they said that was the problem. They did end up replacing the battery under warranty but I had to point them in the right direction. I felt they were more concerned with up selling me air conditioning, brake fluid, and other flushes. More

This was my first visit for service at Radley. Unlike past experiences at other dealers, the work was done as promised, within the time given (2 hours) and with no hassle. Brian and staff exceeded my exp past experiences at other dealers, the work was done as promised, within the time given (2 hours) and with no hassle. Brian and staff exceeded my expectations. I will certainly call Brian/Radley for future service work. More