Radley Acura

This is a great dealership because of my past experiences with the services manager Jorge. However this time around I had to deal with some guy named Vic who I couldnt believe was actually employed by this g with the services manager Jorge. However this time around I had to deal with some guy named Vic who I couldnt believe was actually employed by this great dealership. I just purchased a new Acura after trading in my old one, all done from another location, wanting to get maintenance and make sure my new purchase was done right. Got no reaction, just a stare from Vic as I was walking towards him for assistance. Got no greeting from him, just forced to talk, very unwelcoming. Completely unwilling to assist me, all he said is "if there is no problem with the car, why do you want to have it checked." At that point I simply picked up his business card and left. As a manager of a large business, I understand the importance of great customer service, and Vic will be used as an example of what not to do when I train my staff. Get rid of this guy. More

I'm told and aware what needs to get done. I don't get pushed into something I don't want done to my car. I'm treated with respect. pushed into something I don't want done to my car. I'm treated with respect. More

Although I've taken my Acura MDX to Radley before for service, this was the first time Brian was my service consultant. He was excellent in every regard from keeping me informed of when my car would be r service, this was the first time Brian was my service consultant. He was excellent in every regard from keeping me informed of when my car would be ready to getting a loaner car with ease to pleasantly answering all my questions about specific details. Since we are moving overseas for 3 years where there are no Acuras(!), we needed to have everything be in tip-top shape, especially since the warranty period is also almost over. That said, the price was a little hefty due to all the necessary maintenance the car needed to have done (which is why I had to rate that category a 4), but Brian did his best to calculate all the discounts for which we qualified. Had he not done that, it would have cost much more! More

I have continously received exceptional service from Mr. Brian Groleau. He always makes me feel good about bringing my car in for service. I know that I can trust his advice and count on him to go above a Brian Groleau. He always makes me feel good about bringing my car in for service. I know that I can trust his advice and count on him to go above and beyond to exceed my expectations. Thanks to Brian and the other great staff at Radley Acura I will continue to own only Acura vehicles. More

I had to check "3 (OK)" for the price because I wound up having the timing belt replaced and that always hurts. It wasn't Brian Groleau's fault that the price hurts, of course, but I wanted to give wound up having the timing belt replaced and that always hurts. It wasn't Brian Groleau's fault that the price hurts, of course, but I wanted to give an honest answer! In fact I greatly appreciated his assistance. I took my Acura TL to Radley Acura for routine servicing and the day before the service the check engine light came on, so I asked him to investigate that as well. The technician discovered the cause and found two other problems. Before raising them with me, Mr. Groleau had already contacted my extended warranty provider and verified that most of the work needed (aside from the routine servicing and the timing belt, as those are wear items) would be covered by the warranty. He immediately arranged for a loaner car and called me promptly the next day when the work was done. I've dealt with Mr. Groleau before but never for a situation where several "serious" repairs were needed. I very much appreciate his professionalism and his candor in explaining exactly what was wrong with the car; I also appreciate his frank discussion of the advantages versus disadvantages of servicing the timing belt at this time (one of the warranty repairs involved replacement of the water pump, so I knew--and he confirmed--that it would be cheaper for me to do the timing belt now than to take everything apart again in the future). More

I've been dealing with Brian for the last few years and it's always 100% customer seervice. I always leave satisified with the results and the quality of work. Brian always makes sure there is a loaner car it's always 100% customer seervice. I always leave satisified with the results and the quality of work. Brian always makes sure there is a loaner car avalible and gets my car back to me in a timely fashion. More

Brian, provided early and often feedback while my TSX was being repaired and what needed to be done and weather it was covered under warranty or not. Also supported me on an extended alignment warranty to k being repaired and what needed to be done and weather it was covered under warranty or not. Also supported me on an extended alignment warranty to keep in line with the lease I have. I would fully recommend the sales and service at Radley. Brian and Victor were just great yesterday and will drive the extra distance to get my car serviced by Radley versus a closer dealership. Thanks, Scott More

I actually had a bad experience my first time through service. I got a flat tire and had to jump through hoops to get my maintenance plan to go in effect. But through this opportunity, Carolyn Mason, n service. I got a flat tire and had to jump through hoops to get my maintenance plan to go in effect. But through this opportunity, Carolyn Mason, not my first service writer, took on to help me with my vehicle. She has been nothing more than perfect in helping me with maintenance and taking care of the car in general. I really feel she cares for her customers which in turns reflects the dealership for hiring someone like her. More

I am continually impressed with the work of Radley Acura to keep my eight year old TSX in tip top condition. Keep up the good work, Brian. to keep my eight year old TSX in tip top condition. Keep up the good work, Brian. More

Brought my 2006 MDX in for routine service in October 2010 and left with a new 2010 MDX with the Advanced Navigation Package and boy am I glad I did! You see--I am a Florida resident and was visiting my 2010 and left with a new 2010 MDX with the Advanced Navigation Package and boy am I glad I did! You see--I am a Florida resident and was visiting my son in Mclean and found Radley in the phone book and had no reason to buy a car or so I thought. My 2006 was a good car. I was not interested in new seats or impressing my neigbors. Here is where Brian Groleau came in to the picture. My routine oil change was not so routine and I had to leave the 2006 MDX overnight and he gave me a 2010 MDX loner. He took the time to talk to me as a friend. He said his father had purchased a new MDX with the Advanced Navigation System and gave me the reasons his father liked it...They were the exact reasons I would consider a new car. Our drive from Florida to Mclean to New York and back is a big pain and dangerous. Regular cruise control left my wife holding on as I moved too fast and too close to the car in front of me or switching lanes without being totally sure of my blind spot. No more panic--pure pleasure and comfort. I am in Mclean today and had my first service(7000 miles). Radley did exactly what they said they would do in October--even loned me a cell phone so I could check out the mall across the street. By the way, the October "deal" was excellent and handled in a very friendly and professional manner. Dr. Henry Richmond More