Radley Acura

In the middle of my roadtrip from Tampa to Buffalo, in one of the rest areas close to Florence, SC on I-95 my steering wheel was hard to turn, realized that the power steering reservoir was empty due to a one of the rest areas close to Florence, SC on I-95 my steering wheel was hard to turn, realized that the power steering reservoir was empty due to a leak in my new Acura MDX 2011( ~7000 miles). Filled it up with power steering fluid and drove to an Acura dealer nearby, who could not diagnose/fix the problem since he did not have a technician on Saturday. Drove to Radley Acura, Falls Church, VA (since they are open on Sundays) and they diagnosed that the leak was from the POWER STEERING RACK. The dealer replaced the rack and it has not leaked ever since. I specially thank Mr. Vic Dunbar, my savior, for his excellence in helping to resolve the issue in a timely fashion and updating the progress frequently before and during the repair process. He also was kind enough to call us more than couple of times to check out if we had any problems since the vehicle was repaired. More

I have purchased many cars and Acura has the best service I have purchased many cars and Acura has the best service by far. My service advisor is Sherman and he has been great. Radley seems to really care a I have purchased many cars and Acura has the best service by far. My service advisor is Sherman and he has been great. Radley seems to really care about their customers. The service area is clean and is comfortable. I also think the loaner car program is a great perk. I have never had a dealership to this and I think they all should. Keep up the good work. More

Brian Groleau sets the bar for providing top-notch auto service. His knowledge, customer-relations, and dedication have shown through each time I have come into Radley Acura for service. Whether it be a service. His knowledge, customer-relations, and dedication have shown through each time I have come into Radley Acura for service. Whether it be a routine maintenance visit or bodywork, he's made all of my car services seamless. Hands down the best service team I've worked with, and Brian is the lead player. More

Sherman was amazingly helpful as always. I mentioned to Sherman my feelings about purchasing a new vehicle coming up soon. I truly dislike the Acura cars MDX - too big for me RDX - 4 cylindar(not a fa Sherman my feelings about purchasing a new vehicle coming up soon. I truly dislike the Acura cars MDX - too big for me RDX - 4 cylindar(not a fan) ZDX - I can't fit in this SUV..way too small TL - the look is still just average and the turning radius is absolutely horrible... Most likely I'll leave Acura for this reason for either BMW, Audi, Infiniti... the only reason why I'll look at Acura is due to Sherman and the service team. They're amazing. I won't know if it's worth buying a car that's average on looks until the purchase time. Thanks again Service Team!! More

I am taking the pains to allocate part of my busy schedule to make sure that Radlley know that it has an asset in the outstanding services Sherman always gives.Because of him, I bring my Honda pilot schedule to make sure that Radlley know that it has an asset in the outstanding services Sherman always gives.Because of him, I bring my Honda pilot services to you . Bought new Tl from you because of his recommendation. Hat is off to you and him in particular. More

Brian is friendly, attentive, and thorough. Making sure that I was informed as to status of my repair. When I asked some questions about how the car determines maintenance interval, he did a great job of e that I was informed as to status of my repair. When I asked some questions about how the car determines maintenance interval, he did a great job of explaining how its done. Great Job. More

Brought my car into have maintenance and service light checked. Vic was nice and courtious with a friendly greeting. I explained to him my concerns, he was receptive and gave me an accurate timeline and checked. Vic was nice and courtious with a friendly greeting. I explained to him my concerns, he was receptive and gave me an accurate timeline and description of how the process will go. Vic was very responsive, and stayed in great communication throughout the process. I have always been skeptical of getting service work done on my car, but Vic gained our trust throughout the whole process. More

I have owned many cars and have had even more serviced. Radley Acura, and Brian Groleau in particular, set the bar for customer service. Outstanding dealership and service department. Radley Acura, and Brian Groleau in particular, set the bar for customer service. Outstanding dealership and service department. More

Radley Acura is customer satisfaction focused. I brought two vehicles in for scheduled maintenance. The service writer thoroughly explained everything that would be done during the service each time and pr two vehicles in for scheduled maintenance. The service writer thoroughly explained everything that would be done during the service each time and provided the pricing so there were no surprises. When I explained to the service writer that I had appointments, the service arranged for me to have a loaner vehicle free of charge. A few days after each service the service writer followed up to make sure the vehicle was not experiencing any problems, and I was satisfied with my experience. More

I scheduled an appointment for service because my heated seats wouldn't turn off. I was told that i could drop the car off at 730 and pick up a rental car. I arrive at 715 and was told that i couldn't get a seats wouldn't turn off. I was told that i could drop the car off at 730 and pick up a rental car. I arrive at 715 and was told that i couldn't get a rental car unless they couldn't fix the problem in 2 1/2 hours. I decide to take a seat and wait anyways due to it being 90 degrees everyday and i want this fixed. Less then a minute later Sherman calls me out to the car and says that my seat is not hot. He tells me the light for the heated seat is not on so the heater is not on. He says he can have the techs look at it but they will tell me the same thing. I told him when its 90 outside i have to drive with my ac on blast and when i get home my butt and back are burning and tingling. He then tells me i have a black car with black leather... like i don't know that black gets hot and can't tell the difference between then sun and a heated seat. He then asks me to drive the car around the block and make the seat "hot" or that a tech might want to ride with me to see if it gets hot. At this point i was fed up with his attitude and disrespect towards me and I told him i will take it somewhere else to be looked at. I drove 1 hour back to my house(with my back and butt still burning) to make an appointment with Rosenthal Acura. If you walk in and sees Sherman at the first desk i suggest taking a few more steps to speak with another service adviser. I will not be doing anymore business of any kind(even my free oil changes) with Radley Acura and will do my best to let everyone know about the terrible customer service i had experienced. More