Radley Acura

Every time I take my car in for service all of staff are extremely helpful. If you ever need help I recommend asking for Sherman. He is always pleasant and provides good information on what maintenance ne extremely helpful. If you ever need help I recommend asking for Sherman. He is always pleasant and provides good information on what maintenance need to be done and the recommended time frame to have the services done. On several occasions my service tech has been Warren and he has been just as helpful in explaining any issues with my cars both my MDX and TL. More

I was very pleased with the salesman, Sam Yohanns, because he followed up with my questions and the phone and in person. He was thorough and showed me all the features (and accessories)of the car bot because he followed up with my questions and the phone and in person. He was thorough and showed me all the features (and accessories)of the car both in the showroom on the test drive. Even if I asked a question more than once, he repeated the answer and was glad to help. I received competent and exceptional service. The price negotiations were handled well and I received a quality product (2012 Acura TL) for the price. I would recommend this dealership to anyone who asked for a recommendation. This is the second car we have bought from Radley Acura. More

I was at radley yesterday to have my car serviced. When I went to the showroom to check out the new mdx, I saw a salesperson in the middle of yelling and cursing to several people while a customer was appare went to the showroom to check out the new mdx, I saw a salesperson in the middle of yelling and cursing to several people while a customer was apparently sitting in his desk. It was terrifying and unpleasant to hang around any longer so I left immediately. That must have been my worst experience at radley in a long time. More

I went to the dealership to test drive the 2011 Acura MDX and ended up buying the SUV. Although MDX is the #1 among luxury SUVs there were many other reasons I bought it. The primary one being the customer f and ended up buying the SUV. Although MDX is the #1 among luxury SUVs there were many other reasons I bought it. The primary one being the customer friendly service I received at Radley Acura. I was prepared for the "usual" salesmanship but was surprised to see a honest and a (sincerely) friendly person in Tim, the manager and Nabeel, the representative. I must say that Radley Acura is the most friendly dealer I have seen so far. Excellent customer service and definitely would highly recommend to my friends and colleagues. Good job Tim and team! More

Carolyn Mason is an outstanding service manager. I've owed two Acura MDXs and bought the second one from Radley ONLY because Carolyn had done such a great job of taking care of me and my car and now my c owed two Acura MDXs and bought the second one from Radley ONLY because Carolyn had done such a great job of taking care of me and my car and now my cars. She ALWAYS has a loaner for us; always oversees the work and always provides the lowest possible cost to us for the work being done. Anyone going to Radley should ask for Carolyn Mason. More

I moved to Falls Church from Richmond a year ago and took my TL to Radley Acura for scheduled maintenance. Jeremy, the service adviser, tried to tell me I needed new brakes on my car and they'd cost around $ my TL to Radley Acura for scheduled maintenance. Jeremy, the service adviser, tried to tell me I needed new brakes on my car and they'd cost around $350. I declined as I had new brakes put on my car in Richmond just 6,000 miles before. He probably thought he could pull a fast one on me since I'm a middle aged female. Several female coworkers have had similar negative experiences at Radley Acura. I posted a negative review on this site a while back but for some reason it's no longer visible. I now make the trip to Pohanka Acura and am very satisfied with the way I am treated and with the quality of service I receive there. I highly recommend Pohanka Acura but suggest you stay away from Radley Acura unless you want to pay for repairs that you do not need. More

Got several accessories installed at Radley while in town visiting relatives: side steps, roof rack, and rails. Pre Service experience with Brian was great. He price matched a local dealer, responded promp visiting relatives: side steps, roof rack, and rails. Pre Service experience with Brian was great. He price matched a local dealer, responded promptly to emails, arranged for a loaner, etc. The installer unfortunately stripped one of the torx bolts at install. As I live out of state, I asked Brian to mail me a new bolt, which he promptly committed to do. 2 months go by, no bolt. Another email. No response. A phone call. "Bolt is coming". 2 more months, no bolt. Another email. "Bolt is coming- I have talked to parts department". 2 more months, still no bolt! It has now been six months. Really awful experience. To much time wasted to try to procure a $1 bolt. More

We took our TL in for a routine service and the technician failed to renew our state inspection tags. This led to me getting a ticket. When I called the service department to complain that the in technician failed to renew our state inspection tags. This led to me getting a ticket. When I called the service department to complain that the inspection was overlooked the supervisor on duty (Brian) was rude and told me that it was my own fault as the owner of the vehicle. Excuse me for assuming that a job was done correctly. We don't drive this car very often and I got the ticket the first day I drove it after the service was complete. Brian the supervisor proceeded to lecture me and refused to credit us any money for the out of pocket expense we had to pay to get the inspection done at a gas station by our house. The dealership is not very close to our house and with a baby it's hard to make it all the way out there without some planning, and we had to get the inspection done right away. I give Brian the supervisor a rating of -100 for customer service and hope no one has to deal with him directly. However, we were called back by Brian G, I believe one of the service advisers, and he was more than happy to credit us some money for the out of pocket expense and inconvenience. He apologized for the oversight and understood that while the technician caught $400 worth of other fixes to our car, he should've also caught the expired state inspection sticker as well. This positive rating is only for BRIAN G, NOT the supervisor also named Brian, he was quite frankly a jerk to me on the phone. More

You bet I will recommend this dealership. But only in non-rush hours. Not at the dealership, but on the road outside. The dealership is off of Leesburg Pike, and God it sucks to drive on it during rush h non-rush hours. Not at the dealership, but on the road outside. The dealership is off of Leesburg Pike, and God it sucks to drive on it during rush hour. Anyways, on to the dealer. I got there at a bit late because of the traffic but was courteously greeted by Tim. He handed me over to Eddie for the test drive and all. GREAT SERVICE is all I can think of. Their price was the best in the area, I drove 33 miles from my home to these guys for the purchase. That should tell you something. Tim and Eddie were absolute pleasure to work with. They gave me a good price for my trade and also a good price for their car. I will definitely recommend these guys to any of my friend who is in the market for an Acura. More