Radley Acura

Carolyn Mason is an outstanding service manager. I've owed two Acura MDXs and bought the second one from Radley ONLY because Carolyn had done such a great job of taking care of me and my car and now my c owed two Acura MDXs and bought the second one from Radley ONLY because Carolyn had done such a great job of taking care of me and my car and now my cars. She ALWAYS has a loaner for us; always oversees the work and always provides the lowest possible cost to us for the work being done. Anyone going to Radley should ask for Carolyn Mason. More

I moved to Falls Church from Richmond a year ago and took my TL to Radley Acura for scheduled maintenance. Jeremy, the service adviser, tried to tell me I needed new brakes on my car and they'd cost around $ my TL to Radley Acura for scheduled maintenance. Jeremy, the service adviser, tried to tell me I needed new brakes on my car and they'd cost around $350. I declined as I had new brakes put on my car in Richmond just 6,000 miles before. He probably thought he could pull a fast one on me since I'm a middle aged female. Several female coworkers have had similar negative experiences at Radley Acura. I posted a negative review on this site a while back but for some reason it's no longer visible. I now make the trip to Pohanka Acura and am very satisfied with the way I am treated and with the quality of service I receive there. I highly recommend Pohanka Acura but suggest you stay away from Radley Acura unless you want to pay for repairs that you do not need. More

Got several accessories installed at Radley while in town visiting relatives: side steps, roof rack, and rails. Pre Service experience with Brian was great. He price matched a local dealer, responded promp visiting relatives: side steps, roof rack, and rails. Pre Service experience with Brian was great. He price matched a local dealer, responded promptly to emails, arranged for a loaner, etc. The installer unfortunately stripped one of the torx bolts at install. As I live out of state, I asked Brian to mail me a new bolt, which he promptly committed to do. 2 months go by, no bolt. Another email. No response. A phone call. "Bolt is coming". 2 more months, no bolt. Another email. "Bolt is coming- I have talked to parts department". 2 more months, still no bolt! It has now been six months. Really awful experience. To much time wasted to try to procure a $1 bolt. More

We took our TL in for a routine service and the technician failed to renew our state inspection tags. This led to me getting a ticket. When I called the service department to complain that the in technician failed to renew our state inspection tags. This led to me getting a ticket. When I called the service department to complain that the inspection was overlooked the supervisor on duty (Brian) was rude and told me that it was my own fault as the owner of the vehicle. Excuse me for assuming that a job was done correctly. We don't drive this car very often and I got the ticket the first day I drove it after the service was complete. Brian the supervisor proceeded to lecture me and refused to credit us any money for the out of pocket expense we had to pay to get the inspection done at a gas station by our house. The dealership is not very close to our house and with a baby it's hard to make it all the way out there without some planning, and we had to get the inspection done right away. I give Brian the supervisor a rating of -100 for customer service and hope no one has to deal with him directly. However, we were called back by Brian G, I believe one of the service advisers, and he was more than happy to credit us some money for the out of pocket expense and inconvenience. He apologized for the oversight and understood that while the technician caught $400 worth of other fixes to our car, he should've also caught the expired state inspection sticker as well. This positive rating is only for BRIAN G, NOT the supervisor also named Brian, he was quite frankly a jerk to me on the phone. More

You bet I will recommend this dealership. But only in non-rush hours. Not at the dealership, but on the road outside. The dealership is off of Leesburg Pike, and God it sucks to drive on it during rush h non-rush hours. Not at the dealership, but on the road outside. The dealership is off of Leesburg Pike, and God it sucks to drive on it during rush hour. Anyways, on to the dealer. I got there at a bit late because of the traffic but was courteously greeted by Tim. He handed me over to Eddie for the test drive and all. GREAT SERVICE is all I can think of. Their price was the best in the area, I drove 33 miles from my home to these guys for the purchase. That should tell you something. Tim and Eddie were absolute pleasure to work with. They gave me a good price for my trade and also a good price for their car. I will definitely recommend these guys to any of my friend who is in the market for an Acura. More

I've taken my Acura RSX to Radley Acura over the past 5 years because it's conveniently located near my home and work. Customer service is mediocre. They have a bevy of teenagers hanging around the counter years because it's conveniently located near my home and work. Customer service is mediocre. They have a bevy of teenagers hanging around the counter with not much to do and a lax attitude. The service managers are always trying to upsell another service regardless of what you go there for. They are always trying to conduct telephone surveys after service is provided, but they don't implement new practices to improve service. They are also extremely expensive and unapologetic about it. They claim not to be able to provide discounts or a deal for good customers and do not return calls when post-service problems are reported. Beware of their offer to provide *free* loaner cars. This is a ploy to introduce you to their newer models, but you are required to sign a rental contract with many stipulations. Don't do it; they are looking for another way to make a buck when you don't clarify the terms of the *loan*. I agree with many of the other comments and plan to take my car to other service providers despite the inconvenience to me. More

Brought my wife's car in for routine service and was as always treated with the utmost of repect from brian groleau. brian and his team performed the routine work and also help save us from wrecking very e always treated with the utmost of repect from brian groleau. brian and his team performed the routine work and also help save us from wrecking very expensive tires. brian noticed that the tires were wearing unevenly and recommended that we align them before they were ruined. Once again, Brian went out of his way to look for potential problems that could turn into major trouble. He is to be commended for doing a thorough and ethical job. More

The service department is horrible! Radley service is overpriced and the majority of the service people are rude, inconsiderate know it alls. Take your car anywhere but here. This place is a nightmare. overpriced and the majority of the service people are rude, inconsiderate know it alls. Take your car anywhere but here. This place is a nightmare. More

I have taken my 2004 MDX to Radley Acura for service and I have taken my 2004 MDX to Radley Acura for service and maintenance for over 5 years. I had always found the techs to be friendly and competent. I I have taken my 2004 MDX to Radley Acura for service and maintenance for over 5 years. I had always found the techs to be friendly and competent. I plan on keeping my car until the day it dies so I always do the appropriate maintenance on it even though it is a bit pricy. I had developed a sense of trust with the dealership and always end up doing what they suggest. A little over a week ago my husband and I were driving along and the engine started revving on its own. We pulled over and the car would not go at all when we would step on the gas. We got out and found brownish red fluid all over the ground. We called AAA to tow us and called Radley Acura. Vic at Radley Acura said to have it towed to them and they have a loaner waiting for us. Great deal, right? Easy enough? We get to Acura, no problem, and I meet Vic. I got a bad vibe from him right away and even voiced these concerns to my husband. That evening Vic called to tell me the damage. He told me that the hose between the radiator and transmission broke and the radiator cracked. I immediately was worried about the transmission or thought it was the original problem as I had a new transmission put in less than 2 years ago and was under warrenty for it (a problem that many other Acura MDX owners have had actually). He said he would run all the tests on the transmission but the problem was the hose and radiator and total cost - $2700. $2700!!! I put thousands and thousands of dollars into this car at Radley Acura and I was disgusted. He then said that he saw on my history that I had put so much money in, especially this past year, that he talked to his manager and he could get it down to $1900. $1900 still? Really? So I got off the phone with him and immediately called my husband and father-in-law who is a consultant to a local Honda dealer (Honda and Acura are the same thing). So he looked at the “book” to see what this really would cost and he said around $800 and this guy is clearly trying to scam me. The next day, before I could even do anything, Vic called me TWICE before 11am to see if I had decided. I felt pressured and annoyed. I said no I had not. Later that day I spoke to Brian, the tech that I had worked with before and did like and trust and he hinted that something was up. When my husband called the manager, we were told that Vic would no longer be contacting us. The next day Brian called me and handled my case from them on out. After Brian did his own review, I ended up paying less than $900 out the door. I have also been trying to call Dan, a manager there, for over a week and he will not call me back. I just don’t trust them anymore and was so insulted at how I was treated. More

I had an early morning appointment for a scheduled service and arrived before opening time. My car was taken in immediately. I was advised of the nature of the service and approximately how long it service and arrived before opening time. My car was taken in immediately. I was advised of the nature of the service and approximately how long it would take. After an initial inspection, I was given some recommendations of additional work. The work was finished before the estiomated time and the car was delivered in a clean condition. More