Radley Acura

For all those car shoppers who want to purchase an Acura I highly recommend working with Mo Kahn from Radly Acura. Mo was outstanding throughout the entire buying process even though there were significant I highly recommend working with Mo Kahn from Radly Acura. Mo was outstanding throughout the entire buying process even though there were significant issues with which we had to deal. I contacted Mo by calling Radley Acura and asking for a new car sales contact. I was transferred to Mo and I explained that I was on the way to the dealership and was interested in a 2012 MDX. I relayed that my wife would like to come and sit in the vehicle for 20-30 minutes in order to "play" with all the gadgets, etc. I explained that we were replacing a new car that was bought less than 8 months prior due to issues with navigation and other features that were poorly designed and ruined the vehicle ownership experience. I went on to let Mo know that my wife and I were determined to be comfortable with those aspects of any vehicle before we would even test drive the car. Mo was extremely accomodating. He had a new MDX waiting for us when we arrived and simply handed over the keys so that my wife could get comfortable with the vehicle. He asked me to let him know if we needed anything and informed us that he would get a license plate ready if we wanted to go on a test drive. After about 25 minutes I asked Mo to come over and explain a few things. He was very knowledgable of the features and other technical aspects of the vehicle but was also able to explain option levels and features in a way that made them relevant to our purchase decision. For the record I should mention that test driving cars and dealing with sales people are activities that my wife truly does not like. However, after dealing with Mo for a few minutes she was at ease and asking questions. Mo was even able to get her to try using the voice commands in the vehicle. This was a feature that was highly touted by the salesman of the vehicle we were replacing, but due to design flaws or software issues it had become a source of severe irritation. With Mo's instructions we were both able to use the system flawlessly (a testament to Acura's superior design as well). When we left the dealership Mo provided pricing and option levels and promised that he would provide the best price possible on the vehicle. When negotiation time came Mo was true to his word. I requested quotes through the USAA car buying service. The configuration we chose was in stock at several area dealerships and sales people from each dealership contacted me with their best offers. I was a bit surprised that Radley Acura was not on the list of approved dealers, so I emailed Mo. He simply told me that if I provided him with the best price I recieved he would match it and provide a few other incentives that Radley Acura gives with new car purchases. When all the dust settled Mo and Radley Acura had more than earned my business. But then came the real surprise. Once I accepted the price from Radley Mo offered to have all the dealer installed accessories on the car before we showed for the vehicle. I had assumed that the luggage rack and running boards would require ordering and a return trip. Instead we showed up 5 hours later and found that all parts had been installed and the vehicle was cleaned and gassed up shortly after we completed all our paperwork. Overall this was one of the best buying experiences that I have had with a new car. Thanks Mo and Radley Acura. More

Carolyn in the Radley service department is wonderful to work with. She goes out of her way to make sure your service appointment goes smoothly, that you are kept up-to-date on the status of your vehicle, work with. She goes out of her way to make sure your service appointment goes smoothly, that you are kept up-to-date on the status of your vehicle, and that you are satisfied with the service you receive. I've continued to buy Acura from Radley and get them serviced there, almost exclusively due to the excellent service I get from Carolyn. More

I was taken well care of at the service department by Sherman Hashi. He has great customer skills and provided efficient and excellent service while I waited on my vehicle. I would recommend any cu Sherman Hashi. He has great customer skills and provided efficient and excellent service while I waited on my vehicle. I would recommend any customer to go over to this dealership and work with Sherman Hashi and in general across the other team members More

I recently had braking issues with my 2006 TL and contacted Brian Groleau. As always Brian was very accomodating and informative. He had the problem checked out and contacted me within a few hours to contacted Brian Groleau. As always Brian was very accomodating and informative. He had the problem checked out and contacted me within a few hours to inform me of the necessary repairs. The work was completed as promised and I was contacted that the car was ready for pick up. Brain consistently provides excellent customer service and is always informative throughout the process. I will continue to use Brian Groleau and Radley Acura for all sevice on my TL. If you have any questions please feel free to contact me. Thanks, Doug More

I rate Radley Acura Service Advisor Carolyn Mason outstanding. She is an expert in explaining the service I need in terms I can understand. While I know that I am not her only customer, but when I outstanding. She is an expert in explaining the service I need in terms I can understand. While I know that I am not her only customer, but when I am there for service she treats me as I am her only customer. She is very proffessional and caring and is always available for me whenever I contact the service department. She is one of the reasons I have been a long time Acura owner. Thanks for the great service she provides. More

My service consultant Brian Groleau exceeded my expectations. He was very approachable and very willing to take time out of his day to thoroughly explain what repairs my vehicle needed. I greatly a expectations. He was very approachable and very willing to take time out of his day to thoroughly explain what repairs my vehicle needed. I greatly appreciated his sincerity and concern for me. With Brian at Radley Acura, I will not go anywhere else. I definitely recommend going to Radley Acura and working with Brian Groleau. More

RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS BEEN EXCELLENT. DEALERSHIP IS VERY CLEAN. AS FOR SERVICE ADVISERS THEY DON'T COME AN RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS BEEN EXCELLENT. DEALERSHIP IS VERY CLEAN. AS FOR SERVICE ADVISERS THEY DON'T COME ANY BETTER THAN MS. MASON RADLEY GOT MY VOTE........ More

People are quick to complain about someone or something. However, if they have a pleasant experience rarely do they take the time to send a note of thanks commending the customaer service they received and However, if they have a pleasant experience rarely do they take the time to send a note of thanks commending the customaer service they received and work well done. This is a note of commendation. I have owned variouse makes of cars, but I have never received such GREAT customer service as I have from BRIAN GROLEAU. I have come in to have my vehicle serviced not being in the best of moods. Brian consistently and always conducts himself in the most professional and friendly manner which makes me feel the dealership truely cares about me and making sure my vehicle is well taken care of. I would like to express my graditude for you having someone who represents your dealership so well. He is truely an asset to your company. More

Advisor Sherman Hashi is the reason my 2005 RL has exceeded 100,000 miles and is in mint condition. He is highly professional, knowledgeable, courteous and trustworthy. I can always count on his hones exceeded 100,000 miles and is in mint condition. He is highly professional, knowledgeable, courteous and trustworthy. I can always count on his honesty when recommending any service or repair. He is clear and considerate when providing feedback concerning repair and pricing and will apply any available discount to help reduce cost. Sherman Hashi is much more than a proficient service advisor, he is a good friend who believes in the value of customer satisfaction and quality service. He is definitely an asset to the Radley Acura Service Department. More

I brought my Acura TL in Oct 2005 from Radley and I continue to come back for maintenance service. My car is definitely in tip-top condition as a result of Radley's outstanding service. The excellent continue to come back for maintenance service. My car is definitely in tip-top condition as a result of Radley's outstanding service. The excellent customer service received from Sherman Hashi has always been above and beyond my expectations, that's what keep me coming back to Radley -- Thank you "My Friend"! I highly recommend Radley Acura to any one in need of a new Acura, use Acura or for service maintenance! They are truly 5-STAR and CARE in all that they do!! More