Radley Acura

Salesperson admitted to not disclosing vehicle damage when confronted after the purchase. 8" of body damage meets the certified acura exterior appearence standard. Typical user car dealership games. when confronted after the purchase. 8" of body damage meets the certified acura exterior appearence standard. Typical user car dealership games. More

I had a great experience with this dealership, I am somewhat surprised reading some of the negative reviews. Buying a car is what you make it and can be a stressful process if you make it out to be, S somewhat surprised reading some of the negative reviews. Buying a car is what you make it and can be a stressful process if you make it out to be, Sam and the folks at Radley made it a painless and a relatively in and out process. I sent an email requesting a price quote on a 2013 MDX, got a response within 15-20 mins, set up an appointment for a few days later, and bought the car. Sam took care of getting the exact car I wanted from the storage facility the day before I came in for my appointment and had everything ready for me to take delivery of the car. I am sure that I will be back when I am ready to get another Acura. Thank you to Sam and everyone at Radley Acura for a pleasant experience. More

I came in to get my acura truck looked at. my service consultant advised me that i had several warranty items including a battery that needed to be replaced. he explained everything clearly and walked me consultant advised me that i had several warranty items including a battery that needed to be replaced. he explained everything clearly and walked me back to my vehicle which was up on the lift in the shop. the service mechanic andrew showed me how the corrosion had built up on the battery and needed to do a battery service. he showed me the front brakes and answered all of the questions i had on my truck. I got the brakes replaced and he said the alignment needed to be done. me and my truck are in great shape now. thank you so much for your service guys! More

I would like to extend my deepest appreciation of the stellar customer service Sohail has given me on putting new accesssories to my new MDX which I bought from Pohanka dealer two weeks ago. Sohail made stellar customer service Sohail has given me on putting new accesssories to my new MDX which I bought from Pohanka dealer two weeks ago. Sohail made things easy fo me without pressuring me the least in the process of pricing. I called him and set up an appointment which he showed up right on time. My cousin and I were let down by Radley Acura's sales and finance managemnt when we came to buy 2 new MDXs. They have not shown us any reason why we should buy from them. On the conntrary, the service consultants such as Sohail and Sherman have always made us feel like royals and that we matter. Dollar sign was never there goal but to make sure that we get the best service that will make us return to them when service maintenance is needed for our vehicle. On my last visit, my salesman Sajjat was amazing but he could not help us in the car buying. Business with Sohail is never over as he always calls to make sure that we are enjoying our vehicle. Eventhough I told Sajjat( our salesperson ) that I would not purchase vehicle from Radley, the customer service of Sohail at the service department is uniquely special and second to none. Thank you Sohail for all your help and rest assured that you will be seeing my tl 2010 and Mdx 2012 for maintenance service, as long as you are with Radley. Keep in touch if in case you change dealer . More

Purchased a car a month ago and had the worst experience. I would not recommend this dealership to anyone. They have the shadiest practices. First off they try to sell you a new car with scratches and blemis I would not recommend this dealership to anyone. They have the shadiest practices. First off they try to sell you a new car with scratches and blemishes on it, The salesman I was dealing with is more concerned about his/her sales that they give off an attitude. Having to resolve the issues with the scratches requires escalation and a raise of voice and authority. Once making signing the papers and driving off the lot, they ignore your calls and emails if you have questions or was missing something during the process. Worst customer relations ever. Secondly finance department has bad even shady practices as well. The finance director in which is the individual whom taken care of my paperwork is even questionable. You can not tell who is telling the truth or not there. The person would not let up on the extended warranty and just to move it along you take it because it's been a long day. When it comes down trying to cancel it, for one, they will not return any of your calls. They have hung up on me literally once you've gotten a hold of someone in finance. They have even given me different stories on what it takes to cancel it, and this is even from the finance director. I haven't even brought up how they manipulate their application to make it seem like the extended warranty wouldn't affect your monthly payment that much, however we all know that the extended warranty will come off of your down payment hence why you will not see the change. But the fact of the matter is the finance director will show you by entering your down payment on their tool showing the reflections that the monthly payments aren't changing much but it really doesn't reflect the correct numbers at all. That to me is very shady and dishonest. They give you the run around literraly and when trying to escalate the issue you can never get a hold of the general manager. I have called many times asking for one and have been told that they are not around. Then they will forward you to their sales manager in which when you propose the issue to them, they go around and ask the root of all the problems anyways. This place can not be trusted at all. A lot of the issues I believe seem to be that the staff seems to think they have all the authority to treat you this way because it is really hard to reach their boss and management hence there can be no way that the way they are practicing can be found out or dealt with. They have that "I'm untouchable" attitude and that they can treat you anyway they'd like. I'll give you an example, go to their website and see if you can find numbers of their general manager. There isn't, so when you call you'll just get forwarded to the people that are all part of the problem it seems. I haven't even gone to their service department yet neither, who knows what that will be like. I for one would not have for this type of behavior from any dealership. I also want to note that they have a big concern over some survey and that they want you to give them all outstanding ratings. This survey was supposed to be mailed out to me 10 days after my purchase so I was told. I've been told this however since my dealings with this dealership has been so bad, I haven't even seen this survey I am supposed to fill out at all. I wonder what happened to it or has someone taken care of that in my behalf. And I'm only saying this because they keep bragging about how well their service is but from my experience that is utter xx. I'd stay away from this place if you could. I hope ownership and/or upper level management would read this, I'd love to speak to them one on one to express my experience and the poor services I've gotten from the very beginning. More

Think again before you go to Radley Acura Received an Think again before you go to Radley Acura Received an online offer in writing. OTD price was approved by a GS manager, shown in the dealer’s system, Think again before you go to Radley Acura Received an online offer in writing. OTD price was approved by a GS manager, shown in the dealer’s system, and was confirmed one more time in writing before coming in on 08/26/2012. But the in-store manager would not horror the price without verification of the GS manager, who of course was conveniently not available to do so at the time being. My advice is that only give it a try if you don’t mind being mistreated or coming home empty-handed. More

I was interacting with Anh via email/phone for a deal on a 2012 TL SH-AWD w/Advance Package. He and I agreed to a number (out the door) only contingent on coming in that day to do the deal. I agreed and sai a 2012 TL SH-AWD w/Advance Package. He and I agreed to a number (out the door) only contingent on coming in that day to do the deal. I agreed and said I would see him in a few hours. When I arrived, there was a miscommunication based on an assumption by the salesperson. Apparently the price was contingent on financing through Acura to receive a cash incentive. I refused to do this and held my ground. This was never directly discussed and I was prepared to walk over it. Enter the sales manager, Nader. After observing the interaction between myself and the salesperson, Nader made an offer to split the difference of the incentive cash. I held my ground and reiterated that they either honor the quoted price or I walk. A few moments later Nader extended his hand and stated he would honor the price. I'm always impressed when management sees the importance on the customer's perspective. This action saved the deal. The delivery was rushed and I didn't get a walk through on the systems/features. This was more due to my need to get on the road than the staff's oversight. They did a decent job of maintaining my tight timeline and getting me out of there. Thanks for the great deal on my wonderful TL. More

I recently put my 06 TL in to have the clutch and 2 tires replaced with Brian. Again Brian went over and above in making sure my needs were met and that all work was completed in a timely manner as promised. replaced with Brian. Again Brian went over and above in making sure my needs were met and that all work was completed in a timely manner as promised. Brian kept in touch and made sure that i was totally satisfied. Great Job Brian and staff at Radley Acura! More