Radley Acura

First let me say that I ultimately did not buy the car from Radley because of last minute financial decisions. But I must say that their customer service was impeccable. From our first email to my initial from Radley because of last minute financial decisions. But I must say that their customer service was impeccable. From our first email to my initial deposit and then refund, everything was done in a relaxing manner. I did not feel I was forced or rushed into a decision. They gave me a great price and were willing to match my lowest offer. When I had to regretfully back out from the deal, they will refund my deposit no questions asked. I've dealt with other salesmen that will try to bait you into a purchase and hold you back when you try to leave but not Radley. Sajjad and Brian were the kindest salesmen I have met and I truly wish I could have purchased from them. They were helpful and resourceful, my emails and phone calls were answered timely. If I am in the market again for a new Acura, there is no doubt that I will be looking them up first! More

I had a wonderful experience working with Mr. Robert Thomas (sales) and his team. Mr. Thomas met me at the door, walked around the lot with me and was very patient. He assisted me in learning about th Thomas (sales) and his team. Mr. Thomas met me at the door, walked around the lot with me and was very patient. He assisted me in learning about the vehicle I was looking at and he was very knowledgable! After deciding on the car, he assisted me through my trade in, finance and service. He even followed up with me a few days later to check on my satisfaction. I will return to this dealership and look forward to working with Mr. Thomas again in the future! More

I purchased my Acura from Radley Acura and have continued to have it serviced there. Vic has been my service rep for the last few years and he always goes ABOVE AND BEYOND the call of duty ... even going so to have it serviced there. Vic has been my service rep for the last few years and he always goes ABOVE AND BEYOND the call of duty ... even going so far as to pick up my car from my house in the morning and dropping it off on his way home after the service is complete. Prior to Vic the service was OK but now it is excellent; Vic is helpful, friendly and has gotten the work done timely and often "under budget". I would definitely recommend Radley not only for the car but for also for the service. Keep up the great work. More

I went in to test drive a competitively priced used car. There were several problems. (1) They said there was a scratch on the door. In fact, there were scratches all along the driver's side and it was c There were several problems. (1) They said there was a scratch on the door. In fact, there were scratches all along the driver's side and it was clear that the entire driver's door had been repainted, but the work looked incomplete. (2) During the test drive, a burning smell was evident from the clutch as soon as we pulled into traffic. Even with an amateur driver at the controls this sort of thing should not be possible after one or even a few bad shifts. There had to be an existing problem with the transmission. (3) After I declined to purchase the car the manager was disrespectful and demanded to know if I was going to pay for the clutch. He crossed the line professionally with his demeanor while simultaneously trying to sell me a bad car AND blame me for it's condition. At least he didn't suggest that I owed him for the paint too. This car was not ready for showing and should not have been posted for sale or allowed on the road without further inspection and repair. The manager was unprofessional. I didn't get his name and I have no intention of going back to to offer any future business . More

I purchased my first car from Radley in September 2011. The experience was amazing management and the salesman made me feel like a valued customer. The customer service was so great I felt the need to even The experience was amazing management and the salesman made me feel like a valued customer. The customer service was so great I felt the need to even get my car serviced here for the year I had it. My salesman didn't work with the company anymore so I had to get in touch with someone new. White dealing with Travis during our Saturday appointment he was very inattentive and it seemed like he had an issue multi tasking. The process was taking to long so I decided to leave and have them finish everything up for me on Monday. He was suppose to call me in the morning, I didn't hear from him all day. When I did hear from him Wednesday he had no real information and I had to call him to get no information. I requested another salesperson so that’s when I dealt with Anh. He was worst than Travis the night I had came back to see what was going on. I had to email management and they got in contact with me and handled everything. I continued with deal because I wanted the car more than anything. The numbers were worked again they were more to my liking. Since I dealt with all these inconveniences and bad salespeople the manger Tim Morgan offered me free oil changes which I thought was great. Well that changed once I went in for my first service. I came in late at 10pm since they close at midnight. The service writer saw the free oil changes on record but they only put me down for regular oil when they know I purchased a 2012 TL which takes synthetic. I brought my car in Oct 2012 so I thought the worst of this second experience was over but instead I was lied to again. I will never do business with these guys again. I didn't know a dealership could take such a turn for the worst in a year. I am very disappointed and this is something I have to deal with again in the morning. This is very disrespectful and bad business. More

I could NOT have had a better experience buying a new car from Radley. The salesman (Sam Yohanns) and the sales manager (Steve Travers) were great to work with and could not have been more honest and forthc from Radley. The salesman (Sam Yohanns) and the sales manager (Steve Travers) were great to work with and could not have been more honest and forthcoming throughout the process. After receiving an initial quote over the internet, the dealership followed up quickly and then proceeded to try and win my business in a throughly professional manner. Having already used Radley's service department, I can now state that this dealership really is interested in establishing and maintaining a long-term relationship with its customers. This is the best car buying experience I have ever had! More

Great experience. I traveled 150 miles from Philadelphia to make the purchase. Except the long-distance travel, purchase experience is great! Highly recommend Sam Yohanns, who was very honest and patient. to make the purchase. Except the long-distance travel, purchase experience is great! Highly recommend Sam Yohanns, who was very honest and patient. No surprise charge ~ More

I was looking for an Acura TL as a family car. Found the car I wanted at Radley. It is a very large dealership and they have a huge inventory. They were very helpful and accomadating. Very good experience car I wanted at Radley. It is a very large dealership and they have a huge inventory. They were very helpful and accomadating. Very good experience. Sam was an excellent, honest and knowlegeable salesperson and represented the dealership in a very positive way. The staff was very friendly and I got a great deal. I would recommend Radley to family and friends and would definitely buy another car from them. More