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Radley Acura

Falls Church, VA

4.9
1,042 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,042 reviews

July 20, 2015

Satisfied I went in not really expecting to purchase a car today, just to browse and look before making my decision, but they made a very good offer that was co More

by thenry8855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tia Siso
July 20, 2015

Good service with little pressure Walked out the same day with a new RDX. Helpful sales without pressure so often felt in other dealerships. Buying a car should be a good experience a More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hashish
July 20, 2015

Way better than other area Acura dealerships Shopped around for a used Acura for several weeks. I went to other dealerships and was give a hard sales approach and had to meet with their GM for th More

by Acura tl car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Hashish, Brian
July 19, 2015

Nice Experience We went to Radley to purchase an MDX. We had done our research ahead of time and knew which trim level we wanted to get. However, we did have a few More

by Car2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Newman
July 19, 2015

The best Acura dealership General manager of Sam Yohanns and Sales leader are the best. They go out of their way to make the purchase experience easy and flawless. More

by Richard Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Hashish and GM Sam Yohanns
July 18, 2015

Good Experience This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fa More

by amcorbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tia Siso, Rod Emmons
July 18, 2015

Great sales professionals! We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly More

by Buyer15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Hashish
May 29, 2015

Horrible Experiance My family and I went to Radley to purchase a used 2013 MDX on Monday. Wisdom was our sales associate who was friendly, helpful and awesome. We bought More

by fuzzydunlop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vance Doughty, Wisdom Owusu
March 28, 2015

The TLX is amazeballs! Run to Robert at Radley & buy one! Robert Azu is amazing! He is the best salesman I've ever worked with. You will love him. He really cares. I have purchased 2 Acuras from Robert an More

by Shoppingforstuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Sim, Sam Yohanna, Robert Azu
March 26, 2015

POOR Customer Service Showed up with the VIN of the call I wanted. Advised that I wanted to pay cash. Got diddle around for over an hour waiting for a finance manager to ta More

by Finster
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Mar 30, 2015 -

Finster responded

As a follow up - I FINALLY got to speak with the title person. It seems that my issue with the title could have been an easy fix if: 1) While I was held hostage waiting for finance person I was advised that the title takes 30 days and 2) The title person listened to her v-mail. She called me back 24 hours (plus) after I had left my message. She got my name wrong and didn't know why she was calling me - other than I had called a few times..... No "Sorry for the delay" - acting as if I was a burden. I also sent an e-mail to the address Karen Radley posts for folks with problems to write to. I asked a simple, direct question: "Do you care?". I've yet to hear back. The deafening silence makes it clear that folks there don't. I understand that folks can have a bad run of luck. From what I've read and experienced - this is the unluckiest dealership in the area when it comes to getting customer service right. Take your money and run to a different dealership!

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