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Radley Acura
Falls Church, VA
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Satisfied I went in not really expecting to purchase a car today, just to browse and look before making my decision, but they made a very good offer that was co I went in not really expecting to purchase a car today, just to browse and look before making my decision, but they made a very good offer that was competitive with some of the other vehicles of a similar make, model, year, mileage, and condition for the area. I think Tia is a very good salesperson, and when I had finally decided to go for their offer, she got me in and out really fast, I was able to drive my car off the lot that day, paid for and everything. More
Good service with little pressure Walked out the same day with a new RDX. Helpful sales without pressure so often felt in other dealerships. Buying a car should be a good experience a Walked out the same day with a new RDX. Helpful sales without pressure so often felt in other dealerships. Buying a car should be a good experience and it was. More
Way better than other area Acura dealerships Shopped around for a used Acura for several weeks. I went to other dealerships and was give a hard sales approach and had to meet with their GM for th Shopped around for a used Acura for several weeks. I went to other dealerships and was give a hard sales approach and had to meet with their GM for the "best deal" which did not even match Radley's sticker price without negotiation. Hazem provided me with quality service - he was extremely busy, but he gave me the keys, made sure I was content while waiting to speak with the finance manager (Brian I think), and even found me a phone charger for my dead phone. Price was not perfect, but it was reasonable, and I did have 5 star service. More
Nice Experience We went to Radley to purchase an MDX. We had done our research ahead of time and knew which trim level we wanted to get. However, we did have a few We went to Radley to purchase an MDX. We had done our research ahead of time and knew which trim level we wanted to get. However, we did have a few questions. Al Newman greeted us and was very knowledgeable about the vehicle. He was able to address our questions and walk us through the various features. The sales process was relatively plainless, without a lot of back and forth (or games) - which was appreciated. Al was very dedicated and available throughout the process, spending time to walk through and customize the features of the car. We would recommend them again. More
The best Acura dealership General manager of Sam Yohanns and Sales leader are the best. They go out of their way to make the purchase experience easy and flawless. General manager of Sam Yohanns and Sales leader are the best. They go out of their way to make the purchase experience easy and flawless. More
Good Experience This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fa This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fast. You understand why Rod Emmons is the GM if you get the chance to work with him. We take our Acuras to Woodbridge for service because we live closer to there. They are amazing - ask for Omar, he's fantastic. More
Great sales professionals! We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly recommended!! More
Horrible Experiance My family and I went to Radley to purchase a used 2013 MDX on Monday. Wisdom was our sales associate who was friendly, helpful and awesome. We bought My family and I went to Radley to purchase a used 2013 MDX on Monday. Wisdom was our sales associate who was friendly, helpful and awesome. We bought the car which was to be ready for pick up the following day after having been detailed, a bumper repair, tire replace, mirror replace. Tuesday we are told the car is not ready, so we show up on Wednesday to pick up the car. A new salesman sales he will be handling our paperwork and giving us the car. Upon inspection the car is filthy (visible coffee stains and dirt everywhere) and the bumper has not been fixed. Our new salesman begins arguing with my family over delivery time, loaner vehicles, and work to be done. He begins rolling his eyes and blatantly laughing in our faces. I have never experienced such rude treatment from a sales person in my entire life. The sales manager comes out to smooth it over says he will have the car ready tomorrow (Thursday) with everything done. I get no call Thursday so I call myself mid day and the sales manager says he wants it to be perfect and that it will be done when it is done. So its Friday @ 1pm and I am sitting here with no word on the car's status 5 days after purchase. This is our third and last purchase from Radley. More
The TLX is amazeballs! Run to Robert at Radley & buy one! Robert Azu is amazing! He is the best salesman I've ever worked with. You will love him. He really cares. I have purchased 2 Acuras from Robert an Robert Azu is amazing! He is the best salesman I've ever worked with. You will love him. He really cares. I have purchased 2 Acuras from Robert and I will buy my next one from him, too. I didn't shop at any other Acura dealers to buy either of my Acuras -- this place is that great! Whatever questions, issues, or concerns I have had have always been addressed professionally, promptly, and to my satisfaction. I look forward to many years of carefree driving my new Acura and the extraordinary level of care, service, and consideration provided to me by Robert and the entire Radley Sales, Service, and Management Teams! Shout out to Robin Sim in Service, too! Great job, everyone! My new TLX is amazeballs! Run to Robert at Radley and buy one right now! More
POOR Customer Service Showed up with the VIN of the call I wanted. Advised that I wanted to pay cash. Got diddle around for over an hour waiting for a finance manager to ta Showed up with the VIN of the call I wanted. Advised that I wanted to pay cash. Got diddle around for over an hour waiting for a finance manager to take my check. I had to threaten to leave before they got someone to accept full payment for vehicle. Seriously? They scheduled my orientation to the vehicle for June 2015. I purchased in March 2015. Schedule just e-mail for me to be there at 8:08a without asking if that was convenient. I received a Thank You card from someone that only walked me across the showroom and parked me with a salesman. It seemed very phoney and insincere. Today, I called dealership at 9:30a to ask about status of title. Advised to leave a message. I did. Hours later I called to check status. Person gone home for the day and I was asked to leave another message. High end cars with low end customer service. If the title was going to take a while - advise me of that - don't ignore me after the sale. The salesman was new and he really tried hard. I though he did a great job in spite of the obvious lack of support he was receiving. I love the vehicle but it will take a lot for Radley to build confidence. More