Radley Acura

Good Experience This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fa This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fast. You understand why Rod Emmons is the GM if you get the chance to work with him. We take our Acuras to Woodbridge for service because we live closer to there. They are amazing - ask for Omar, he's fantastic. More

Great sales professionals! We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly recommended!! More

Horrible Experiance My family and I went to Radley to purchase a used 2013 MDX on Monday. Wisdom was our sales associate who was friendly, helpful and awesome. We bought My family and I went to Radley to purchase a used 2013 MDX on Monday. Wisdom was our sales associate who was friendly, helpful and awesome. We bought the car which was to be ready for pick up the following day after having been detailed, a bumper repair, tire replace, mirror replace. Tuesday we are told the car is not ready, so we show up on Wednesday to pick up the car. A new salesman sales he will be handling our paperwork and giving us the car. Upon inspection the car is filthy (visible coffee stains and dirt everywhere) and the bumper has not been fixed. Our new salesman begins arguing with my family over delivery time, loaner vehicles, and work to be done. He begins rolling his eyes and blatantly laughing in our faces. I have never experienced such rude treatment from a sales person in my entire life. The sales manager comes out to smooth it over says he will have the car ready tomorrow (Thursday) with everything done. I get no call Thursday so I call myself mid day and the sales manager says he wants it to be perfect and that it will be done when it is done. So its Friday @ 1pm and I am sitting here with no word on the car's status 5 days after purchase. This is our third and last purchase from Radley. More

The TLX is amazeballs! Run to Robert at Radley & buy one! Robert Azu is amazing! He is the best salesman I've ever worked with. You will love him. He really cares. I have purchased 2 Acuras from Robert an Robert Azu is amazing! He is the best salesman I've ever worked with. You will love him. He really cares. I have purchased 2 Acuras from Robert and I will buy my next one from him, too. I didn't shop at any other Acura dealers to buy either of my Acuras -- this place is that great! Whatever questions, issues, or concerns I have had have always been addressed professionally, promptly, and to my satisfaction. I look forward to many years of carefree driving my new Acura and the extraordinary level of care, service, and consideration provided to me by Robert and the entire Radley Sales, Service, and Management Teams! Shout out to Robin Sim in Service, too! Great job, everyone! My new TLX is amazeballs! Run to Robert at Radley and buy one right now! More

BEST SALES MAN HE DID EVERYTHING POSSIBLE TO PUT ME IN MY DREAM CAR AND I WOULD HAVE ANY ONE COME TO HIM TO GET A CAR I LOVED HIM AND THE WORK HE DID WITH ME AND MY HE DID EVERYTHING POSSIBLE TO PUT ME IN MY DREAM CAR AND I WOULD HAVE ANY ONE COME TO HIM TO GET A CAR I LOVED HIM AND THE WORK HE DID WITH ME AND MY FAMILY!!!!..... More

Horrible Service Department This used to be my go-to dealer but not since December 2014. I have had bad experience since then. My calls to the service department was either answe This used to be my go-to dealer but not since December 2014. I have had bad experience since then. My calls to the service department was either answered then immediately dropped or answered by a rude guy that when I ask his name, answers "this is the Service Department" and puts me on hold. When I get my car in, I got quoted the wrong wait time (2 hours) from Aly Hawks. I waited, she left for the day, and had to ask for another service adviser, Robin Sim. Experience became bad to worse. Total wait time was now 5+ hours. Robin happily corrected me to the minute, that I have ONLY waited 4 and half hours and it should be done shortly. When Robin gave me an update, he was all over the place, talking to me for a minute and walking away to talk to another person (technician or customer) then coming back to me and asking what my question was. My questions were left hanging and had to be asked multiple times with no direct response/answer from Robin. He kept saying he will ask the technician, will walk away, come back after more than 10 minutes with no answer again. They even tried to charge me shop fees, Robin verbally telling me that I got an oil change which I did not. He was managing my diagnostics!!!! Parts were ordered 12/23/14 but never got a call after 2 weeks that the parts were in. I had to call and ask if they arrived. More

horrible service My car has been at acura for almost 2 months because its getting a new engine they left my windows open so decided to just throw bags over it even tho My car has been at acura for almost 2 months because its getting a new engine they left my windows open so decided to just throw bags over it even though water can still get in. And they stuff my trunk ao much that they decided to use a bunjee just to keep it down... More

Car service woes Worse car service I ever had. I brought the car from Radley acura. Their puchase process was quite good and deserve a four to five star rating but ca Worse car service I ever had. I brought the car from Radley acura. Their puchase process was quite good and deserve a four to five star rating but car service sucks at this place. I own the car from Radley Acura for an year now and the car went through for oil change service twice but for every service I did I had to go back three times to get it is done right. The first time which was a free A1 service they broke the car leg nut during tire rotation. Instead of fixing the leg nut they replace the broken leg nut in place which subsequently rusted and probably causing wheel alignment which was identified and fixed when they had to replace the complete rotor shaft. Again after 20 day the wiper fluid was empty. When I went back and questioned about they tell me they won't replace until customer runs out of it and complaints. Then with in three months (roughly 2000miles) of first car service the milage of car came down from 20.3 average to 19.5 and car engine was making louder drag noises. When asked they say its norm. I then took the car for second B1 service. I explicitly request them for premium synthetic oil change which normally is known to last minimum 6k as explained by the service agent. Then with in a month the oil fuel reading shows 20% while miles driven since service were 650 miles. The car now drove like a piece of xxxx with unusually louder noise and drag than ever before. I then call customer service number and the service person picks the phone but hangup rude. I then had to talk to Service Manager who seem to respond well and ask me to bring the car back for service. They then do the service premium oil change B1 service again but this time they seem to have done it real as car sounded and drove like real acura since I brought it but they bump the back of the car somewhere during the service. When asked they checked and said they will get it done and they do a good job in fixing it but they bump the front bumper this time. When questioned the rude agent comes up with a story that they never recorded any prior damages on the car hence they wouldn't take responsibility to fix the damage they see it now. This obviously was not my mistake. The agent outright deny to fix the front bumper issue. The issue I realized with this service station is they don't seem to do do anything right deliberately the first time. Until customer complaints they won't fix or tell you anything. I would never use their service place again. Just to add the service lot is so crowded with cars and such narrow area that its high likely chance to see you car scratched or nicked at the end of the service.. More

BAD CUSTOMER SERVICE ALWAYS!!!!! My 2006 Acura MDX's battery died when I was out of state. After AAA came and jumped the car, the radio and navigation systems required a code in orde My 2006 Acura MDX's battery died when I was out of state. After AAA came and jumped the car, the radio and navigation systems required a code in order to be usable again. As we had bought the car used from a (non Acura) car dealer, the original code card was nowhere to be found. I called Radley Acura, where I have paid many thousands of dollars for service/maintenance on the vehicle, but they were unable to help me beyond saying take it in to a dealer and pay $125 to get it reset! Every time I had taken my Acura in to Radley, I have dealt with a different service person. The car is never ready in the timeframe that is provided up front and the service people never follow-up with a phone call, despite telling me that they will. Inevitably, the service department finds something else that needs to be fixed and it's never something small, so I spend more than I expect. I ended up calling Sunnyside Acura (in NH, where the problem occurred) and the parts manager was able to solve the code issue on the phone with me in roughly 5 minutes! Clearly Radley Acura doesn't give two hoots about customer service or the employees are very poorly trained. I will be taking my car to Sunnyside whenever possible now (even though they are in NH and I am there only every few months) and I will NEVER (if I can help it) take my car back to Radley Acura. Karen Radley, if you are reading this review, you should know that my street has 4! Acura owners and I will make sure to let them know about the shameful service I received at Radley Acura. My husband only buys Acuras and we will not be frequenting any of your establishments in the future. More