Radley Acura

Personable and customer oriented I recently leased an Acura MDX. Saif was personable, low pressure and responsive. He worked within our budget and made the process easy. He was very k I recently leased an Acura MDX. Saif was personable, low pressure and responsive. He worked within our budget and made the process easy. He was very knowledgeable about the car and walked me through all the features. Great experience! More

Saif Savannah: Great sales interactionv Saif was very personable and attentive. There was no pressure on a car purchase. He was very knowledgeable on all Acura products I was interested in. Saif was very personable and attentive. There was no pressure on a car purchase. He was very knowledgeable on all Acura products I was interested in. As one who dreads the auto buying process for a number of reasons, this purchase has changed my mind and view of salesman. I recommend Saif and Radley Acura if you are in the market for a new car. More

Nazem Hashish is a excellent salesman. Mr. Hashish was very professional in the way he worked with me. He made the experience of buying a car comfortable and easy. I will recommend him to o Mr. Hashish was very professional in the way he worked with me. He made the experience of buying a car comfortable and easy. I will recommend him to others. Thanks for the pleasant experience. More

Saif Sahawneh : an outstanding salesman Saif was excellent to work with. I had a great no- pressure experience with him. He cared for our needs and was a good listener. I went thru a few dea Saif was excellent to work with. I had a great no- pressure experience with him. He cared for our needs and was a good listener. I went thru a few dealers only to settle with Radley Acura at Falls Church because of Saif’s sincere efforts. More

Top Notch Service I first walked in to Radley Acura to get my first MDX in 2005. Twelve years later I am still going back. I am brand loyal, but I am also loyal based I first walked in to Radley Acura to get my first MDX in 2005. Twelve years later I am still going back. I am brand loyal, but I am also loyal based upon the customer service I receive. I have ALWAYS received excellent customer service from my salesperson, Al Gavri, as well as the Sales Manager Sam Yohanns. There has never been any "hard sell" and I have never felt "pressured" to buy anything. I may not buy the most expensive car on the lot or be a VIP, but I certainly feel like one when I am there. I am always addressed by name, as are most of the customers that come and go when I am there, and the staff goes the extra mile to provide excellent customer service. This is not just from the front of the house - the mechanics, the guys who wash the cars, the people in the finance department - everyone of them is friendly and attentive. Service Director Jeremy Logsdon has made it his mission to make sure everyone who interacts with his service team receives the highest level of service possible, and will often be seen interacting with customers to make sure they are getting what they need in a timely manner. I recently had my battery fail in front of my house, on a day filled with back to back appointments. I made one call to the dealership and Jeremy made sure I had a loaner car being delivered to me within the hour and took my car back to the dealership to be repaired. I never missed an appointment. As Acura is a Luxury Brand, one would expect that to roll over into the appearance and comfort of the Service Department waiting area. This area has been struggling in recent years to be a welcoming environment, however the powers that be who own Radley Acura have finally caught up with the times. Their service department has just received a major renovation and should be completed anytime now, and the sales department is undergoing that same transformation as we speak... While I always personally feel welcome whenever I walk into Radley Acura, it will be nice to finally walk into Radley Acura and SEE that it represents a luxury brand. It's been a long time coming, and I don't see myself leaving this Acura dealership anytime soon. Why leave somewhere that treats you like a member of the family? More

missing screwed, scraping air foil I get multiple warning on my dashboard. And I have some issues I have to take care off, and I have a millage maintenance window about to approach. I I get multiple warning on my dashboard. And I have some issues I have to take care off, and I have a millage maintenance window about to approach. I get both setup and done on Monday, they take my car on Monday, and also work and complete it on Tuesday. Then it sits there and waits for wash and wax for another day? They did give me a loaner car, true, but if my car is actually done, why make me wait to get my car back another day? But, that was not the worst of it. That is what always happens when I take my car there, so I am used to that one. This time, something new happened. I hear grinding as I drive. I apply the break and disengage, the sound has no relationship to me hitting the break, so I know its not the breaks. I notice that is sounds bad, then the sound goes away as I pick up speed. Now its Saturday, I am thinking about taking it back, for unknown reasons. But, someone says "hey, you car is dragging on the ground." I hop out real fast and I look. And yes, a air foil under the front is held by the front 2 screws, but dangling in the back. At first I think, I will just go fix this myself. But, then I realize that I probably do not have the exact screw to complete this, so I setup a service appointment, which does go well. Tell me how someone could forget something so obvious? And to miss something so obvious is a sign of incompetence. I took pictures, so Radley Acura in Falls Church, please come sue me please. The people are very friendly, the service guy Art was very nice. Its too bad the people fixing my car could not do it. But, I would rather have Art yell at me, and have my car fixed than this. You just have to think, to miss something so obvious, what else do they miss? More

Service Gone Downhill 06/24/2017: This service location needs to work on customer service and scheduling. Appointments can be made, but they are rarely kept by the service 06/24/2017: This service location needs to work on customer service and scheduling. Appointments can be made, but they are rarely kept by the service team. I had to drive back and forth from around Richmond a total of 3 times so far to try to figure out what was wrong with my car - to correct an issue that was present a month after purchase (this is a Acura certified car). Prior to the third trip, I had tried to confirm the appointment for the test drive. The service technician that I had spoken with earlier in the week, as well as the service rep was out. Asked one of the receptionists to have a service rep and later manager to give me a call back. No one did. She told us to just come in and someone would be present to assist us despite being told that we would have to travel a long distance for some empty promise. Got in and had to wait 20 mins before being able to speak with a service rep, then asked to wait an hour before anyone would be able to assist. It has been over an hour and nothing. Still sitting and waiting. No updates or anything. It is now 2:05pm. I doubt that they would be able to do a test drive and fix the problem before closing. Update: Went for an hour test drive around 2:15pm and we were not able to replicate the issue that was occurring with the car. The manager, Fernando, chalked it up to a freak occurrence. We asked what would happen if the problem occurred again and said that it should be looked at more thoroughly since we had already paid for the service the first go around. He replied stating that since we weren't able to replicate the problem, it will be assumed that it was fixed. Furthermore, he suggested that if it occurs again to get my car serviced at another Acura dealership location! Service has gone downhill with high turnover of the service reps and managers! This location does NOT value its customers - point made clearly by sending them to other places! Take your car, time, and money elsewhere that truly cares and knows what they are doing! More

Radley is TOPS in my Book I am a long time customer having purchased or leased several Acuras from Radley. My salesman Robert Azu and overall customer service keeps me returni I am a long time customer having purchased or leased several Acuras from Radley. My salesman Robert Azu and overall customer service keeps me returning. More

Well done They are very polite and friendly and they do a good job. They offer either A loaner car or a driver to take you home or pick you up. They are very polite and friendly and they do a good job. They offer either A loaner car or a driver to take you home or pick you up. More

knowledgeable and friendly salespeople. y sales person understood my needs and placed me in the right vehicle. His advice was nonintrusive and his explanations of the various vehicle option y sales person understood my needs and placed me in the right vehicle. His advice was nonintrusive and his explanations of the various vehicle options and costs were extremely helpful in my decision. More