Radley Acura

Service Gone Downhill 06/24/2017: This service location needs to work on customer service and scheduling. Appointments can be made, but they are rarely kept by the service 06/24/2017: This service location needs to work on customer service and scheduling. Appointments can be made, but they are rarely kept by the service team. I had to drive back and forth from around Richmond a total of 3 times so far to try to figure out what was wrong with my car - to correct an issue that was present a month after purchase (this is a Acura certified car). Prior to the third trip, I had tried to confirm the appointment for the test drive. The service technician that I had spoken with earlier in the week, as well as the service rep was out. Asked one of the receptionists to have a service rep and later manager to give me a call back. No one did. She told us to just come in and someone would be present to assist us despite being told that we would have to travel a long distance for some empty promise. Got in and had to wait 20 mins before being able to speak with a service rep, then asked to wait an hour before anyone would be able to assist. It has been over an hour and nothing. Still sitting and waiting. No updates or anything. It is now 2:05pm. I doubt that they would be able to do a test drive and fix the problem before closing. Update: Went for an hour test drive around 2:15pm and we were not able to replicate the issue that was occurring with the car. The manager, Fernando, chalked it up to a freak occurrence. We asked what would happen if the problem occurred again and said that it should be looked at more thoroughly since we had already paid for the service the first go around. He replied stating that since we weren't able to replicate the problem, it will be assumed that it was fixed. Furthermore, he suggested that if it occurs again to get my car serviced at another Acura dealership location! Service has gone downhill with high turnover of the service reps and managers! This location does NOT value its customers - point made clearly by sending them to other places! Take your car, time, and money elsewhere that truly cares and knows what they are doing! More

Radley is TOPS in my Book I am a long time customer having purchased or leased several Acuras from Radley. My salesman Robert Azu and overall customer service keeps me returni I am a long time customer having purchased or leased several Acuras from Radley. My salesman Robert Azu and overall customer service keeps me returning. More

Well done They are very polite and friendly and they do a good job. They offer either A loaner car or a driver to take you home or pick you up. They are very polite and friendly and they do a good job. They offer either A loaner car or a driver to take you home or pick you up. More

knowledgeable and friendly salespeople. y sales person understood my needs and placed me in the right vehicle. His advice was nonintrusive and his explanations of the various vehicle option y sales person understood my needs and placed me in the right vehicle. His advice was nonintrusive and his explanations of the various vehicle options and costs were extremely helpful in my decision. More

My Dealer of Choice Since 1987 With the exception of one 3-year period, I have purchased or leased my car from Radley for 30 years. I have always been happy with the experience, whe With the exception of one 3-year period, I have purchased or leased my car from Radley for 30 years. I have always been happy with the experience, whether purchasing or leasing, and always felt I got a good value. I have all the service for my car done at Radley, including state inspections. I know I can rely on them to be professional, courteous, and reasonable in their charges. They have never recommended unnecessary services. Regarding my latest visit: The service was prompt, the personnel were courteous and friendly, my free loaner car was ready when I needed it, and the service was finished early. More

Sold me a broken car My new car had major mechanical problems weeks after I purchased it Now I am driving a fixed up car. New car buying experience was gone within w My new car had major mechanical problems weeks after I purchased it Now I am driving a fixed up car. New car buying experience was gone within weeks More

Refreshing experience The salesperson that I dealt with knew about the vehicles I was interested in. He gave me good info. It was refreshing going into a place and the sale The salesperson that I dealt with knew about the vehicles I was interested in. He gave me good info. It was refreshing going into a place and the salesperson knew what he was talking about! More

Radley Acura is the best Acura dealership in town! If you are looking for a professional and honest dealership, visit Radley Acura. I had an exceptional experience. Nader was an excellent salesman! If you are looking for a professional and honest dealership, visit Radley Acura. I had an exceptional experience. Nader was an excellent salesman! Acura Owner of 7 years More

Superior Service as Always-Buyer of 7 Acura's from Radley The entire Radley Team: Sales, Finance, Service always helpful and relaxing to work with when purchasing or having my cars serviced. Been purchasing The entire Radley Team: Sales, Finance, Service always helpful and relaxing to work with when purchasing or having my cars serviced. Been purchasing from Radley for seven years. Purchased seven Acura's from Radley. You could probably guess we appreciate their professionalism. More

Gets The Job Done I am a long time fan of Radley Acura. I am on Acura number 3. I absolutely love the service manager Fernando De La Rivera. If not for him I would p I am a long time fan of Radley Acura. I am on Acura number 3. I absolutely love the service manager Fernando De La Rivera. If not for him I would probably have not bought Acura 2 or Acura 3. He is the epitome of Acura sales, service and Customer Service. There are many other places I could go but I come there because I am treated with respect and I appreciate that. ?The pickup portion when purchasing my new vehicle could be improved upon. My sales guy Akmed Mansaray was not available after I spoke with him and told him I was coming to pick up my vehicle. He did not call and check to see how I was doing after pick up and I basically walked out and loaded my car on my own. I would have the dealership do a better job with the pickup. I also did not receive a complimentary Acura key chain as in years past.... The delivery needs work.? More