Radley Acura

BEST DEALERSHIP EVER!!! I REALLY LOVE RADLEY ACURA!!! This dealership really goes above and beyond for both their new and returning customers and treats everyone who walks t I REALLY LOVE RADLEY ACURA!!! This dealership really goes above and beyond for both their new and returning customers and treats everyone who walks through the doors with the utmost respect, care, and honesty. You can tell that they really appreciate you!!! We worked with Brian W., who greeted us right away and asked us if we needed any assistance. He took the time to get to know us and really listened to what we were looking for. The whole process was so comfortable and so smooth! There was never a time we felt pressured or that we were be played around with - he was courteous, genuine, and just offered top-notch service! THANK YOU, Brian W., and THANK YOU, Mr. Aaron, for making our experience so wonderful! We will continue to recommend this dealership and continue to be lifelong customers!!! If you're in the market to buy or lease, Radley Acura is the place to go. We all know that Acura/Honda makes the BEST and the most RELIABLE cars - go to a dealership that really CARES for their customers!!! More

High Pressure Sales Experience; Low On Loyalty Despite having purchased four different vehicles from this dealership (2006 TSX, 2012 ZDX, 2015 RDX, 2014 ILX), this dealership’s sales experience has Despite having purchased four different vehicles from this dealership (2006 TSX, 2012 ZDX, 2015 RDX, 2014 ILX), this dealership’s sales experience has been in continued decline, to the point I don’t even want to do business with them anymore. The sales staff is pushy, aggressive even and what you would expect at a high volume Honda dealership, not a luxury car center. The sales people are not as knowledgeable about the cars as they used to be, only care about the sale and pretty much abandon you after purchase. Have a question as to how something works after your sale? Good luck with these guys! On to the next it seems with them. Their finance folks are also so aggressive and pushy with trying to sell you add-ons like gap coverage, etc. that they literally take all the joy out of the purchase. Finally, their sales staff is a pretty eclectic mix of individuals and almost all of them meet the stereotype of car salesman. I hate to say it, but it’s true, though it wasn’t always this way. The good ones always leave for other dealerships. The one good thing I’ll say for this dealership is that their service center and it’s personnel are top notch though practically beg you for a good survey rating or they will indeed be fired otherwise. Kind of frightening and not a fun place to work I don’t imagine. So, if you’re set on an Acura, look elsewhere. If you’re not set on Acura, and care more about dealership experience, professionalism and solid salesmanship, I recommend Brown’s Mazda of Alexandria. Mazda has now become what Acura used to be. More

Great Experience Kaleb our sales person was great. He was tremendous in helping us choose the right car for our family. He is friendly, knowledgeable and honest. I wou Kaleb our sales person was great. He was tremendous in helping us choose the right car for our family. He is friendly, knowledgeable and honest. I would recommend him to any of my friends who are interested in purchasing a new car. Sami More

Best Customer service Hazem Hashish is an excellent salesman, he was efficient and honest. I have purchased my 2nd vehicle from him and will continue to go back!! Hazem Hashish is an excellent salesman, he was efficient and honest. I have purchased my 2nd vehicle from him and will continue to go back!! More

Personable and customer oriented I recently leased an Acura MDX. Saif was personable, low pressure and responsive. He worked within our budget and made the process easy. He was very k I recently leased an Acura MDX. Saif was personable, low pressure and responsive. He worked within our budget and made the process easy. He was very knowledgeable about the car and walked me through all the features. Great experience! More

Saif Savannah: Great sales interactionv Saif was very personable and attentive. There was no pressure on a car purchase. He was very knowledgeable on all Acura products I was interested in. Saif was very personable and attentive. There was no pressure on a car purchase. He was very knowledgeable on all Acura products I was interested in. As one who dreads the auto buying process for a number of reasons, this purchase has changed my mind and view of salesman. I recommend Saif and Radley Acura if you are in the market for a new car. More

Nazem Hashish is a excellent salesman. Mr. Hashish was very professional in the way he worked with me. He made the experience of buying a car comfortable and easy. I will recommend him to o Mr. Hashish was very professional in the way he worked with me. He made the experience of buying a car comfortable and easy. I will recommend him to others. Thanks for the pleasant experience. More

Saif Sahawneh : an outstanding salesman Saif was excellent to work with. I had a great no- pressure experience with him. He cared for our needs and was a good listener. I went thru a few dea Saif was excellent to work with. I had a great no- pressure experience with him. He cared for our needs and was a good listener. I went thru a few dealers only to settle with Radley Acura at Falls Church because of Saif’s sincere efforts. More

Top Notch Service I first walked in to Radley Acura to get my first MDX in 2005. Twelve years later I am still going back. I am brand loyal, but I am also loyal based I first walked in to Radley Acura to get my first MDX in 2005. Twelve years later I am still going back. I am brand loyal, but I am also loyal based upon the customer service I receive. I have ALWAYS received excellent customer service from my salesperson, Al Gavri, as well as the Sales Manager Sam Yohanns. There has never been any "hard sell" and I have never felt "pressured" to buy anything. I may not buy the most expensive car on the lot or be a VIP, but I certainly feel like one when I am there. I am always addressed by name, as are most of the customers that come and go when I am there, and the staff goes the extra mile to provide excellent customer service. This is not just from the front of the house - the mechanics, the guys who wash the cars, the people in the finance department - everyone of them is friendly and attentive. Service Director Jeremy Logsdon has made it his mission to make sure everyone who interacts with his service team receives the highest level of service possible, and will often be seen interacting with customers to make sure they are getting what they need in a timely manner. I recently had my battery fail in front of my house, on a day filled with back to back appointments. I made one call to the dealership and Jeremy made sure I had a loaner car being delivered to me within the hour and took my car back to the dealership to be repaired. I never missed an appointment. As Acura is a Luxury Brand, one would expect that to roll over into the appearance and comfort of the Service Department waiting area. This area has been struggling in recent years to be a welcoming environment, however the powers that be who own Radley Acura have finally caught up with the times. Their service department has just received a major renovation and should be completed anytime now, and the sales department is undergoing that same transformation as we speak... While I always personally feel welcome whenever I walk into Radley Acura, it will be nice to finally walk into Radley Acura and SEE that it represents a luxury brand. It's been a long time coming, and I don't see myself leaving this Acura dealership anytime soon. Why leave somewhere that treats you like a member of the family? More

missing screwed, scraping air foil I get multiple warning on my dashboard. And I have some issues I have to take care off, and I have a millage maintenance window about to approach. I I get multiple warning on my dashboard. And I have some issues I have to take care off, and I have a millage maintenance window about to approach. I get both setup and done on Monday, they take my car on Monday, and also work and complete it on Tuesday. Then it sits there and waits for wash and wax for another day? They did give me a loaner car, true, but if my car is actually done, why make me wait to get my car back another day? But, that was not the worst of it. That is what always happens when I take my car there, so I am used to that one. This time, something new happened. I hear grinding as I drive. I apply the break and disengage, the sound has no relationship to me hitting the break, so I know its not the breaks. I notice that is sounds bad, then the sound goes away as I pick up speed. Now its Saturday, I am thinking about taking it back, for unknown reasons. But, someone says "hey, you car is dragging on the ground." I hop out real fast and I look. And yes, a air foil under the front is held by the front 2 screws, but dangling in the back. At first I think, I will just go fix this myself. But, then I realize that I probably do not have the exact screw to complete this, so I setup a service appointment, which does go well. Tell me how someone could forget something so obvious? And to miss something so obvious is a sign of incompetence. I took pictures, so Radley Acura in Falls Church, please come sue me please. The people are very friendly, the service guy Art was very nice. Its too bad the people fixing my car could not do it. But, I would rather have Art yell at me, and have my car fixed than this. You just have to think, to miss something so obvious, what else do they miss? More