Radley Acura

Radley Acura - Don't Buy or Service Your Car Poor customer service! Bought my 2010 MDX at Radley Acura and the service has always been poor. I received warranty letter from Acura in regards to Poor customer service! Bought my 2010 MDX at Radley Acura and the service has always been poor. I received warranty letter from Acura in regards to excessive oil consumption and was told to bring my car in to perform the test but could not make the appointment due to family emergency so was told that I missed my opportunity (short window) for warranty repair, so I now out of warranty. Why does Radley Acura do not provide sufficient information to the customer? It seems that the service technicians and management are like robots, they provide a simple yes/no answers and that is all the information they will give to customers. When I purchase a vehicle, I look at the entire lifecycle of the vehicle and determine if I want to make another purchase from the same dealership. If Radley Acura is not committed to establishing that relationship, I probably would go to another dealership when I trade in the vehicle. The service manger needs to take more ownership and educating their staff and be committed to provide excellent customer relationship. Sohail is qualified from a technical standpoint but falls short when it comes to customer satisfaction. He needs to have vision and understand automobile lifecycle and customer relations, it is about when a customer walks into the showroom floor, buys the car, and service the car through the life of the vehicle. Either get another manager who sees the vision and mission or retrain all your staff - this is only hope for Radely Acura to survive in a competitive automobile sales industry!! More

I took my car to the dealership to get a recall fixed and when I returned to pick up my car the seat was ripped and the service manager told me there was nothing he can do to fix it. The general manager told when I returned to pick up my car the seat was ripped and the service manager told me there was nothing he can do to fix it. The general manager told me to come back and he would make sure it is fixed and when I returned I turned away and told to come back next week. More

Great Customer Service at Radley I have just purchased an RDX 2020 A-Spec Super handling AWD from Radley Acura. This one was my fourth Acura vehicle ( 3 from this dealer and one from I have just purchased an RDX 2020 A-Spec Super handling AWD from Radley Acura. This one was my fourth Acura vehicle ( 3 from this dealer and one from Pohanka Acura ) Luckily, the sales person ( Roland Zizer and his sales manager, Mr Rubeen Awad were professionally very amazing and transparent through out the selling process. Actually, Mr Roland sold me a 2016 TLX Advance AWD in 2015 and I have chosen to stick with him, for he went above and beyond to make the car buying journey very easy and memorable. He never failed to be at my disposal and was always courteous and personable. I would also like to thank him for bringing on board Mr Awad who gave us a good deal on the above mentioned Vehicle. Great individuals like them should be an asset to Radley Acura, Thank you all Halima Omar More

I just lease my car there for 653$ ILX others dealer gave the promotion 99-239$ so be careful to make a business over there , make sure you get the right information and consider everything again and again , the promotion 99-239$ so be careful to make a business over there , make sure you get the right information and consider everything again and again , I made a big mistake over there , and I did tell all my friends stay away from this dealer , they screw up my lease car for 4 years and never help after they got your money , It will leave my case “ as a case study “ if you have bad credit score , there are so many dealer you can negotiate and help you and make sure that you make the right decision , I won’t gonna go to Radley Acura anymore even my car have a problem em !! I m really scare after I got this lease what they try to do next , this dealer make me so depress , I don’t even like to drive the car , every times I sat down and drive , feel sad feel depress and feel like I don’t want to drive even I pay it on time :( More

Stellar Topnotch Service I had my 2016 TLX Advance serviced for part replacement under manufacturer warrantee. Mr.Victor Dunbar who was my service Consultant made the servic I had my 2016 TLX Advance serviced for part replacement under manufacturer warrantee. Mr.Victor Dunbar who was my service Consultant made the service go so smooth to my complete satisfaction. He was a lot fun and a pleasure to be with. He went above and beyond to make sure that i had the best and quality service from Acura, in general and him in particular. I have been happy with this dealership since 2003, and will continue to be so with them in the Future. Hiring employees the likes of Mr. Dunbar will always be an asset for Radley Acura. Abdulaziz Omar More

Great Buying Experience at Radley Before heading to Radley Acura to check out a used car I read the reviews on this site and due to the bad reviews was definitely on my guard. I am hap Before heading to Radley Acura to check out a used car I read the reviews on this site and due to the bad reviews was definitely on my guard. I am happy to say however, that my experience was nothing like the others describe. This is in part probably due to the new management at Radley but primarily due to salesman Brian Welsh. Even before getting to the dealership Brian was very responsive without being pushy and he was always available to answer all my questions. After a month looking for the right car and talking with many dealerships, his straight forward and honest style was refreshing. At the dealership, Brian showed me the Toyota Rav4 I was interested in and was extremely helpful walking me through the car buying process (my first time going through a dealership). Due to the reviews I had read here, I was extremely cautious and Brian did everything he could to make sure I had a positive experience and comfortable, including letting me take the car to my mechanic the next day for an independent presales inspection. When the mechanic found that the water pump needed replacing Brian offered to take care of this at the Radley service center and also offered to have all the Toyota recalls addressed at a nearby Toyota dealership. I was unsure of the purchase and at no point did Brian push me, instead he provided helpful information and was a resource. When I finally decided to go forward with the purchase, he made sure all the repairs were taken care of and personally switched my plates to the new car. I cannot recommend Brian more, he is an honest salesman who sincerely cares about customer service, no matter the value of the car they are purchasing, he goes above and beyond to make the car buying experience a positive one, to give customers a fair deal, and even post sale is available for any questions. Go to Radley Acura and ask for Brian Welsh! More

Worst dealership in the USA Purchased a used car in May. Had problems by late June with the car. The car needs a whole new engine so they clearly didn’t check important things be Purchased a used car in May. Had problems by late June with the car. The car needs a whole new engine so they clearly didn’t check important things before selling it to me. They required me to have the engine tore down to prove that what my local dealership is saying is true. I was told they would cover the tear down cost as long as it wasn’t carbon or sludge related. The tech at my dealership said it was not so I moved forward with it. Was told today that it was the piston rings and that radley will now not cover the tear down or a new engine. The warranty is an absolute joke, they won’t cover anything. They are also impossible to get ahold of to talk to and are unprofessional. I COULD GET BETTER SERVICE AT THE JUNKYARD! More

Misleading Pricing Tried to get to the bottom of pricing in looking at a car and they were not upfront in any way. After repeated attempts both on the phone and in email Tried to get to the bottom of pricing in looking at a car and they were not upfront in any way. After repeated attempts both on the phone and in email to get sale price without rebates or incentives, they misled and gave me price with incentives applied without disclosing it. When I said I would like that price and now to apply rebates, suddenly $4,100 from the manufacturer had vanished. When I asked, no clear answer could be given. I then sent my final and best lease offer to which they responded with a quote at full MSRP less rebates on an outgoing 2019 model. Why would I pay full price for a car? These tactics explain why they have so many 2019 models still in stock. Good luck selling them when the lease support ends next month. More

Terrible customer service I purchased a vehicle there in May which came with a 3 month warranty. Shortly after driving the car the check engine light came on. Mind you I live t I purchased a vehicle there in May which came with a 3 month warranty. Shortly after driving the car the check engine light came on. Mind you I live three hours away from the dealership and the car is now not drive able so I cannot drive it to their dealership. I contacted them to see if I can take it somewhere local and have them cover it since it is still under warranty. It is now the third day of trying to contact them. I have called multiple times and haven't received a call back. The two times I did get through no one knew the answers to my question and tried to transfer me some where else. They will not let me use my warranty any where but there but I can't drive it there. Makes sense huh. More

Shame on this Dealership - I'll never buy another car again I highly caution all prospective customers when dealing with Radley Acura. After being a loyal customer for 5 years, you would think they’d display ev I highly caution all prospective customers when dealing with Radley Acura. After being a loyal customer for 5 years, you would think they’d display even the slighted sign of human decency and ethical conduct when doing business with them. In my recent situation, there was none. My experience was a complete travesty of inexcusable and extreme proportions. After the sale, I was immediately dead to Radley. I found myself in a terrible bind with a car I didn’t know if I could afford since I over extended my financial means and was told the sale was final, nothing can be done, it’s too late because the loan and paperwork were already submitted. I found out through Acura corporate none of that was true. Instead of choosing to do the right thing, the Sales Manager, Tim Duncan, was barely willing to refund funds rightfully owed to me for unused warranties and options. My residential parking pass was even misplaced during the appraisal process of my trade-in and I cannot park outside of my own home due to a $150 replacement fee for the pass. Due to the financial hardship this entire experience has caused me, I won’t be able to retire when I had planned to. Shame on these people and their type who go for the jugular of customers, to cause as much pain and suffering as possible. Not only did my Sales Associate have no authority with his senior peers to act on my behalf' the Sales Manager and Finance Associate Matt Aglio demonstrated extreme and unsettling avoidance tactics whenever I attempted to reach them. I wonder if there’s a class Acura teaches to learn these tactics. Every call was either bounced to voice mail, or I was put on eternal hold or conveniently disconnected; and not a single call was ever returned. I had to take time off from work on multiple occasions to get real live assistance and was then left to wait in the show room as if I were invisible; while they proceeded to ignore me. More