Radley Acura

The people there are very pleasant and efficient. They do a good job of servicing our car. Most noteworthy to us of all the great people there is Nando. He is a superstar of customer service...knowledge do a good job of servicing our car. Most noteworthy to us of all the great people there is Nando. He is a superstar of customer service...knowledgeable, accommodating, just the BEST! Every customer-service business needs a Nando to succeed. You are fortunate to him him. Thank you. More

Though I dread taking my car for service, I love the relationship with Radley Acura and my advisor. The feeling of being 'part of the family.' Nando is extremely professional and tells me exactly what relationship with Radley Acura and my advisor. The feeling of being 'part of the family.' Nando is extremely professional and tells me exactly what services my car needs and those that can wait. I feel it's not all about the money. I would not my car with any other service advisor. The customer service received from him and the ladies at the front desk is excellent. Staff have always been helpful when I've had my car serviced. Service at the dealer doesn't come cheap, but I know my car is fixed right and the service is guaranteed, and that alone is having great piece of mind, so I will continue to service my car there. More

Tony was extremely helpful throughout the entire process. Made the car buying process smooth and did not feel hassled Made the car buying process smooth and did not feel hassled More

I have been working with my salesman Robert Azu for more than 20 years. Robert had always been courteous, helpful, knowledgeable, and pleasant to work with. It also helped to know that the offer I receive than 20 years. Robert had always been courteous, helpful, knowledgeable, and pleasant to work with. It also helped to know that the offer I received for my 2012 MDX trade-in was fair and reasonable. More

I like how friendly your dealership is and I'm NEVER pushed into something I don't want. Let alone, when I spoke to finance he just made me aware of what things were without a time limit. I have been to pushed into something I don't want. Let alone, when I spoke to finance he just made me aware of what things were without a time limit. I have been to another Acura dealership (not Radley) where it was the worst experience EVER. I don't care how far I have to travel for Radley because it's worth the pain-free experience! More

If you go there, ask for Yonathan. The process was long as is any car deal but this young man was polite, efficient, and personable. Definitely a plus to the company to have him, A+ as is any car deal but this young man was polite, efficient, and personable. Definitely a plus to the company to have him, A+ More

I really like the car that I bought, but let's be honest: it's an Acura and the car would be very nice no matter what dealership I bought it from. This dealership, however, misses the mark and I will not be it's an Acura and the car would be very nice no matter what dealership I bought it from. This dealership, however, misses the mark and I will not be buying from here again, nor would I refer my friends and family to do so. Their service department is poor at best, and sales botched my experience so bad that I am now clearly able to see why that Lexus that I was considering would have been a smarter purchase. It comes down to the customer service experience, and that is not the focus of this dealership. They have lost me as a lifelong customer over $200. More

I would not recommend taking your car to get serviced here and I will never again. If you take your car here for one thing, they well convince you to do ten other things that is not needed so you end up here and I will never again. If you take your car here for one thing, they well convince you to do ten other things that is not needed so you end up paying 10 times more since everything is also overpriced. The customer service is horrible and they only care about the bottom line of getting more money out of their customers. I ended up getting second opinions on their recommendations later and most of the things they urge you to do is not needed but they make it seem like the car is going to fail if you don’t have them service these issues right away. More

I would give 0 stars but I can't.. worst "professional" management ever dealt with....if you value your time or sanity DO NOT buy here. They forge your signature if you so no to them asking. So month late management ever dealt with....if you value your time or sanity DO NOT buy here. They forge your signature if you so no to them asking. So month later you find out and they say manger "unavailable" can I take message? He'll call u You in nest 24 hours. xx! Never get called and they just hope you take it as a loss of 90 percent gouged price! Like my car hate the immaturity of manager team... More

MISOGYNISTIC TOXI SELLING CULTURE (SALES+SERVICES) WARNING *B L U F | Acura customer (of 13 yrs.) experienced sexist, misogynistic, toxic, hostile selling culture during purchase of 2020 MDX AWD 7P. Upon custo *B L U F | Acura customer (of 13 yrs.) experienced sexist, misogynistic, toxic, hostile selling culture during purchase of 2020 MDX AWD 7P. Upon customer addressing concern that interior of car was not the documented "Black" as paperwork communicated; customer was met with employee hostility, profane language, radio silence from entire staff and unprofessionalism from 29 May to 2 June 2020. Radley Acura Staff (listed below) showed no attempts to address customer interior color concern; stating heavily the car interior was not "Black." Radley Acura failed to provide a 2020 MDX AWD 7P with Black interior; siting they didn’t have another one available. Due to Breach of Contract and emotional distress, customer provided written notice to terminate contract and all financial obligations per American Honda Finance Corp; DEALER SALES COMPLAINT CASE #: 113-555-47. After customer contacted owner of Radley/Karen Acura Dealership, Ron Emmons; and realizing the culture of the employees was encouraged as long as the sale was the end result, Mr. Emmons did agree to obtain “Sold” trade-in vehicle, returned deposit and cleared loan of purchase. See details below *Bottom Line Up Front (BLUF) NAMEs/ROLEs of RADLEY ACURA EMPLOYEES LISTED IN COMPLAINT Ariel Sandy | General Sales Manager Jimmy Mum | Service Advisor Mike Milligan | Sales Manager Roland Zizer | Sales and Leasing Consultant I arrived with glee to purchase my dream car and found out that dream could be turned into a nightmare in the wrong hands. Radley Acura treated me less than after the documents were signed. The arrogance of the entire team was appalling. It is my belief that they knew the car was not the color I wanted; they simply wanted to sell a car and went out of their way to ensure I never got the keys in my hand until the sun went down; making sure the paperwork was already complete. I was encouraged to find out the laws in the state of purchase. Once I did this, Virginia allows for 10 days to terminate a new car purchase. It became as simple as that for me, but seeing the dealership still try and pull the ultimate finesse by trying to set up a meeting with the manufacturer (Acura) in an attempt to ride out until the 10 days was also another fail on their part. I submitted my letter with a 2-police escort on the 7th day and the clock stopped on everything. The owner suddenly got a heart and a change of mind (possibly after a quick Google search of me) Education and a good network helped me in this situation. I went from being a loyal Acura customer of 13 years to being a person disgusted that I ever said their name out of my mouth. In the spirit of being efficient, I do have an Honorable mention to the man, Mr. Akmed David Mansaray in the finance department who completed my deal. He had nothing but conversation for me during the paperwork process, asking questions and making statements such as: 1. Who do you work for? 2. What did you go to school for? 3. You have impeccable credit 4. You’re good at this negotiating thing, I can see you know it’s never over until the deal is done 5. If you don’t like your car, I’ll personally exchange it for you (me: Put it in writing); to which he did and I got a witness to sign his business card 6. Ms. Ramsey you are one fly dressing woman Every man asked me questions that border lined who do I think I am or simply no, “Who are you”, “Who do you work for?” as if this changed how I should be treated as a paying customer. I should be able to go into any dealership and get whatever car my credit worthiness and finances say I can have and be responsible for owning. However, if you’re attempting to do it at Radley Acura (Falls Church, VA) or Karen Radley Acura (Woodbridge); Ron Emmons owns both; be aware and take my experience as a warning I’m selling my Acura 2006 TL; even that amazing car can’t keep me driving and self-promoting a car maker and dealership that would treat me this way. Nah, I’m good. ~Diana Ramsey and I approved this message. More