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Radley Acura

Falls Church, VA

4.9
1,037 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,037 reviews

July 05, 2023

Once again, I had a wonderful experience with my lease trade-in! The professionalism and customer service is unmatched. I’ve known Brian Welsh for about 5+ years now and he’s helped me with my last three More

by Natalie G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Welsh and Reggie
Jul 10, 2023 -

Radley Acura responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 05, 2023

Very attentive to the customer during service. The technicians explain things clearly and answer questions effectively. The staff clearly knows what they’re doing. More

by SpiderPunk44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando Angulo
Jul 10, 2023 -

Radley Acura responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 05, 2023

Malik in the Radley service center was outstanding! ! His knowledge and continuous feedback about the status of the car was very much appreciated and kept me well informed during the repair process. More

by AHG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik
Jul 10, 2023 -

Radley Acura responded

Thanks for the great feedback! I'm very happy that Malik was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Vanessa was excellent, helpful and professional. I was extremely satisfied with everything she did for me. More

by barbsmarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Jul 07, 2023 -

Radley Acura responded

Thank you for this amazing review! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Service advisor was very helpful and nice. The wait time to complete the service was less than I anticipated which was a great thing. The waiting lounge was clean and comfortable More

by msnikirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Jul 07, 2023 -

Radley Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Customer service was excellent especially my customer rep Henry Rudes the wait time was great as well for me not to have had an appointment More

by rookstoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rudes
Jul 07, 2023 -

Radley Acura responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Knowledgeable salesman very friendly. Demoed everything about the car. Pair our phones. Pleasure to work with. This is our second car from Radley. More

by Dkrakow21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Murrace
Jul 07, 2023 -

Radley Acura responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Unfortunately the service event was close $1,100. 00. I would like to see bigger discounts on service. More

by teltgl10
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Jul 10, 2023 -

Radley Acura responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jose Cabrera - General Manager

July 03, 2023

The service at Radley Acura is superb. Vanessa was helpful and very professional. She was attentive to my needs in regards to my vehicle. Again Thank you for everything. More

by msyolanda43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Jul 06, 2023 -

Radley Acura responded

Thank you for leaving us this great review! I am very happy to hear that Vanessa could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 03, 2023

I have purchased 2 cars here The most recent visit was for routine service. Chris was courteous and explained everything well, showing all costs up front. The services were done in a reasonable amount of More

by jfvmd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 06, 2023 -

Radley Acura responded

Thanks for the great feedback! I'm very happy that Chris was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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