Radley Acura

Mo & the finance guy (forgot his name) were wonderful. They are understanding that people are not perfect yet everyone deserves a chance. They also respect people’s time! No games were played when I told They are understanding that people are not perfect yet everyone deserves a chance. They also respect people’s time! No games were played when I told Mr Mo I am a busy person who will be coming 45+ minutes out to get there and would hate to get there only to learn there was no deal in place. Mr Mo took the time and did the leg work to find the PERFECT vehicle for me, that fit my budget and he made sure EVERYTHING was approved prior to my arrival!!! More

Overall experience is nothing short of outstanding. Brian is amazing at getting back to you and always willing to help. Aly did an exceptional job in taking care of me during my service!!! Brian is amazing at getting back to you and always willing to help. Aly did an exceptional job in taking care of me during my service!!! More

I was previously a customer of Chevy Chase Acura. I was not impressed by the service department there. It’s a whole new ballgame at Radley Acura in Falls Church. I was not impressed by the service department there. It’s a whole new ballgame at Radley Acura in Falls Church. More

They fid a thorough job. Thank you very much. I will be back Shirley Hopkins Thank you very much. I will be back Shirley Hopkins More

An excellent service center with friendly and expert staff that perform well priced work quickly. staff that perform well priced work quickly. More

Took care of my service in very reasonable time. I didn't have an appointment. Before vehicle turned back to me, they discovered a very low freon charge, and got on that right away. I didn't have an appointment. Before vehicle turned back to me, they discovered a very low freon charge, and got on that right away. More

Friendly and attentive. Appreciate the phone calls to explain what was going on with my car. Appreciate the phone calls to explain what was going on with my car. More

I’ve been a consistent customer of Radley Acura since 2003. During that time I have purchased two (2) vehicles from them…all servicing and maintenance has been performed exclusively by Radley Acura. 2003. During that time I have purchased two (2) vehicles from them…all servicing and maintenance has been performed exclusively by Radley Acura. More

Superior service department with professional, kind, and experienced personnel. I'm very satisfied with my service advisor, Vanessa Hernandez. She wonderful. experienced personnel. I'm very satisfied with my service advisor, Vanessa Hernandez. She wonderful. More

Fraudulent Sales tactic or plain stupidity? Saw car online and set appointment. Confirmed by Hassan with quote on our trade-in. Salesperson Brian filling in for Hassan took 45 minutes to unbloc Saw car online and set appointment. Confirmed by Hassan with quote on our trade-in. Salesperson Brian filling in for Hassan took 45 minutes to unblock the 2021 RDX in the backlot. Had appointment to test drive this specific advertised vehicle. Test drove 2 others for comparison agreed we wanted to negotiate vehicle #1 and we got handed over to Hassan to do the dance at his desk. Got a taste of a typical shady used car sales guy over next 2 hours and agreed on sales price after involving sales manager Jesse. They then said they’d have to do Yet a second test drive of our trade in 2008 Acura. Dumb stalling. More quibbling and wait/ approval tactics and shook hands with manager 4k less than they’re ‘discounted’ asking. Gave driver license to start papers. More wait. Now 4 hours into the folly. Manager Jesse appears to say “ the car was already sold waiting to be picked up but we can talk about a different one.” Almost caught in an illegal bait and switch. Store owner appeared to attempt apologies as we walked out. We will not buy Acura because the store upper management sees no problem trying to sell a car that they state is already sold. Three of us wasted a day. Sales either never intended to sell this car or realized how little they’d be making. Management could not explain why they had keys for a sold vehicle or why the computer does not indicate closed/sold. Admitted it has happened previously. More inexperienced victims without experience or a law degree may have been switched. Reported to Acura and attorney general for investigation and potential prosecution. PS: The car is still advertised on line available for sale. More