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Radley Acura

Falls Church, VA

4.9
1,036 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,036 reviews

October 08, 2007

On 10/02/2007 I called Radley to have a B1 service done. I was asked if I had ever had my car serviced at Radley. I said yes but I had to bring it in the next day because the work was not done right the fir More

by bballernva
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service rep at 10pm
September 10, 2007

I called the dealership prior to my warranty expiring to get some warranty repairs made. They didn't have any loaners available, but said I could come in a week when they would have a loaner, even if I went More

by DCacura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rockwell
June 08, 2007

I bought my CL 04/2007 and two weeks after the deal my lock on the inside of the car broke. They vowed to fix it but kept me waiting for 3 weeks. They did fix as promised then iin 06/2007 the Transmission More

by dredawg81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pantelis Theofanidis
March 20, 2007

Be weary. They do not do the work they say they do. I paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I hav More

by boganst1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
2
February 13, 2007

This service department is VERY unorganized. My service was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer s More

by luzyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Smith
December 21, 2006

Most unprofessional individual I ever met from a business perspective. This gentleman lost his "cool" in front of my family when price negotiations were not going his way. I only bought the vehicle because t More

by qewr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
December 01, 2006

I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left More

by spoddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
December 01, 2006

I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left More

by death
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
September 12, 2006

My advice is to shop around at other Acura dealers to see who gives you better service. Chevy Chase Acura is more attentive than the repair mill that is Radley (although Radley does have a nice waiting loun More

by doesntmatter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
June 10, 2006

i probably like many others buy a car from radley b/c they promise free oil changes for life. unbeknownst to me the service is absolutely horrible and trying to make an appt for an oil change or getting More

by whatapain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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