Radley Acura

I dealt with Mo Khan primarily. He's the biggest scam artist in the dealership. He sold me a car with no mats and only one keyless entry FOB. In addition, there was some warping in the front brake roto artist in the dealership. He sold me a car with no mats and only one keyless entry FOB. In addition, there was some warping in the front brake rotors that needed to be attended to. Be very attentive to detail when dealing with these people. More

This was my first car buying experience, and I will never buy from Radley Acura again. The internet salesman ran us in circles over floor mats and an extra set of keys. And I thought that was the end, oh no buy from Radley Acura again. The internet salesman ran us in circles over floor mats and an extra set of keys. And I thought that was the end, oh no. Within 30 days of owning the car, it breaks down and leaves us stranded out of state. We called Radley to tell them about the problem, and they basically told us, we drove it off the lot, their end of the deal was finished. xx! It's called customer service. All we asked was for them to tow it back to VA. I absolutly love the car, minus some cosmetic things, but the car is wonderful. The bad customer service has overshadowed the excitment of a new car. Advice from me, DO NOT go to Radley Acura. Do your research of the dealerhip before you go. You better believe I will! More

I've sold my car b/c of this dealership! They were the worst most unhelpful lying dealership around! They're so not helpful and I wouldn't trust them. They forget to reset my oil guage... so even after worst most unhelpful lying dealership around! They're so not helpful and I wouldn't trust them. They forget to reset my oil guage... so even after I get my oil change... it would still be at 20%. More

I purchased a 2007 MDX that was supposedly brand new. Anyone who visits this place can see the shoe-horn cars onto this tiny lot very tightly. With this being said, my supposedly brand-new MDX was repain Anyone who visits this place can see the shoe-horn cars onto this tiny lot very tightly. With this being said, my supposedly brand-new MDX was repainted after the manufacturer process and the door colors don't match, and significant overspray is clearly visible on plastic parts. They claim to have "dx'd" the vehicle from another Acura dealer, and both claimed to have not re-painted the vehicle. The sales manager offered to assist with a loaner (while they inspect and investigate) but he suddenly disappeared once i arrived at the dealership, even though i called to confirm with him 10 minutes prior. The loaner process was even worse, as they acted as if they had no idea why i was there in the first place. Ultimately, the dealership stance was that faulty paint was a problem that the Acura reps would need to handle and removed themseleves from responsibility - even though they were the one's that profited on the sale?? go figure??!! From the looks of the other reviews (minus a couple of positives), this dealership has a list of unsatisfied customers a mile long! Steer clear of this poor excuse for a business!! Going to the next level...resolution will be had! Outraged MDX owner More

A friend suggested that I purchase my first Acura through Radley, his experiences were completely professional. Circumstances prevented me to go there first, so I went somwhere else (BIG MISTAKE). However, Radley, his experiences were completely professional. Circumstances prevented me to go there first, so I went somwhere else (BIG MISTAKE). However, I did bring it to Radley for the service. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my car like it was his. Approx 6 months into my used car, I test drove the newer version while my car was in service. That was it, I asked Sargio to please set me up with a woman friendly sales person who would n't take advantage of me. He laughed and said all of the sales reps there were professional. Being a woman, and all of my life walking into a dealership was the worst experience that I have ever lived through, and barely! However, Radley Acura was different, they treated me special, they listened to my wants and needs and got me into the top of the line car at a more than fair price. All in all, I was in and out within an hour. I highly encourage people to do homework on trade ins, invoice prices for new cars, and read as much as you can through consumer ratings. When you come prepared your experience wont be as painful when you leave. Be realistic in your expectations and don't be afraid to say no if you aren't comfortable. All in all Radley Acura is/has been my best experience with sales and specifically service! Way to go! More

On 10/02/2007 I called Radley to have a B1 service done. I was asked if I had ever had my car serviced at Radley. I said yes but I had to bring it in the next day because the work was not done right the fir I was asked if I had ever had my car serviced at Radley. I said yes but I had to bring it in the next day because the work was not done right the first time. The day after that I received a call from Acura asking about my service. I did not give a 5 since I had to visit twice for to get the car fixed. I was told when I called on 10/02/2007 "YOU ARE NOT WELCOME AT RADLEY ACURA." I was shocked and hung up the phone. DO NOT GO TO RADLEY UNLESS YOU ARE WILLING TO LIE IF THE SERVICE IS NOT GOOD. More

I called the dealership prior to my warranty expiring to get some warranty repairs made. They didn't have any loaners available, but said I could come in a week when they would have a loaner, even if I went get some warranty repairs made. They didn't have any loaners available, but said I could come in a week when they would have a loaner, even if I went over the 50k mark in the mean time. When I arrived the service writer claimed to be doing me a huge favor by honoring the warranty and then said that a repair was not covered by warranty when two other Acura staff (one another service writer) had said it would be. Acura was replacing my strut under warranty and they tried to sell me up with a "recommended alignment". When I noted that I had a 12-month alignment warranty (having had the alignment done a few months prior), David then said the alignment really wasn't recommended and my alignment warranty could not therefore be used. It was rather humorous and annoying when the service writer at the next station tried to correct David, saying the alignment was recommended, but David reiterated that he would not cover it. In addition to the strut I was having my trip computer fixed for the second time and David's suggestion if it didn't get fixed the second time was to manually reset the xxxx thing every time I filled the tank a crazy suggestion in my opinion. I think he was trying to avoid replacing the entire trip computer. I love my two Acuras, but some of Radley's service staff leave much to be desired. More

I bought my CL 04/2007 and two weeks after the deal my lock on the inside of the car broke. They vowed to fix it but kept me waiting for 3 weeks. They did fix as promised then iin 06/2007 the Transmission lock on the inside of the car broke. They vowed to fix it but kept me waiting for 3 weeks. They did fix as promised then iin 06/2007 the Transmission died. They still have my car. Its not even being fixed by Radley but some guy who calls and jokes that he sold your car like the shyt is funny. They told me it would be complete by Thursday of course it was not. They also told me I had to pay for $500 worth of work. I really really HATE this dealership and Im stuck going there because of the stupid Certified Warranty. The Sales and Service experience was VERY BAD and UNPROFESSIONAL from the start. Never should have bought this car from them!! More

Be weary. They do not do the work they say they do. I paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I hav paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I have requested work to be done that is covered by warranty only to find parts were never replaced or fixed. If you take your car here, make sure you check all work before you leave. Mark items that are to be replaced and check for that mark when you pick your car up. More

This service department is VERY unorganized. My service was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer s was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer ship, SUX! My next car will be a Mercedes. Then, maybe, I will get the luxury service to go with the cost. More